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Blizzard announces automated account recovery form for hacked accounts


World of Warcraft accounts have been under siege for years, with hackers and gold-selling outlets stealing passwords, items and more to fill their coffers, selling that gold to unwitting buyers. Blizzard has fought back incessantly over the years to stem the tide of gold farming and account hacking, and as you can imagine, the scale at which this happens is very tasking on its customer support department.

Blizzard has just announced a new, speedier way to get help and answered about your hacked account, stolen items, authenticator issues and more! Now, under the new system, you will not have to email or call Blizzard to get these matters into its queue -- simply use the Account Recovery Form.

Calling the new method a "One-Stop Shop" for dealing with account recovery issues, Blizzard has automated the process by which Battle.net accounts can be recovered, dealt with and restored faster than otherwise.

Remember never to share your password with anyone and that Blizzard will never ask for your password. Also, one of the most prevalent ways that hacks, Trojans and keyloggers are spread is through malicious files that pose as addons, so to keep yourself unharmed, remember to only download addons from safe, reliable locations like WoWInterface or Curse.

I cannot commend Blizzard enough for this move. Thank you, Blizzard. In return, we will try really hard to stop getting hacked. Check out the full announcement below:

Items missing? Password changed? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised.

Now, don't panic. Blizzard Entertainment's Customer Service teams are here to help you. There is no need to create a trial account to be able to submit an in-game petition, nor are you required to have a friend submit one on your behalf. To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to verify your account information.

With the introduction of our new Account Recovery Process, you should no longer be required to try calling or e-mailing our Billing & Account Services department to remove an authenticator that may have been placed on your account without your authorization.

All you will need to do is fill out our new Account Recovery Form: (https://us.battle.net/account/support/secure-computer.html).

How does it work?

Consider this your "One-Stop Shop" for reporting a compromised account. We'll ask you a series of questions that only you should know the answers to. After we are confident that you are who you say you are, our automated recovery process will take over and attempt to restore your access to the Battle.net account as soon as possible.

This process will issue a password reset e-mail for the Battle.net account that has been compromised as well as create a service ticket (petition) to have an investigation initiated. You will be unable to view this ticket when logged into the game, you should, however, receive a message to your e-mail address containing your ticket number and other information.


What do I do after I fill out the Webform?

• Check your e-mail account for two e-mail messages: one to reset your password and one containing your service ticket information.

• Consider adding a Battle.net Authenticator to protect the account: (http://us.blizzard.com/support/article/26552).

• Take a deep breath... Our customer service team will do the rest.

Filed under: News items, Account Security

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