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9-22-2010 @ 8:41PM
Kudos to Blizzard for coming up with this system. Hopefully, it will lead to quicker and less painful recoveries for thos affected, and it should help lessen the phone queues for Billing & Accounts Services. The only possible problem I can see is if the user still has some compromise on their machine and they proceed in filling out the details requested from this form - you may be potentially passing along secure information to the keyloggers. I would recommend that people complete these forms from another machine, one that is not compromised, just to help eliminate that possibility.
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