@Pfooti

There are 10s of thousands of botters out there. It's not hard to confirm if any complain regarding botter is genuine, but it definitely takes time. Blizzard cannot just go around banning everyone before confirming just because someone complained of them botting. You yourself conscend that they have been banning bots meaning they are not turning their backs against this problem, it just takes them a little longer than you would like.

If you have any suggestions on how to hasten the process of confirming, by all means provide Blizzard your solution. They would be more than happy to listen and see if it's feasible to implement it. One thing that you should note though: Banning cannot be completely automated, there has to be a real person calling out if an account (or a group of accounts) is to be banned.

One thing that you should note though: Banning cannot be completely automated, there has to be a real person calling out if an account (or a group of accounts) is to be banned.

Having had my account closed out of the blue after I hadn't used it for at least three months, getting three emails from blizzard within a five hour period (during which I was asleep) entitled "Account password change notice" "Account locked - action required" and "Account closed - exploitative activity found" (the last of which makes the second one kinda irrelevant), and being unable to get any kind of reply from blizzard to find out how someone got my password, how they paid for the service (gamecard or credit card), what IP address they accessed the account from - from where I sit, having lost an 80 of each class that I admittedly hadn't used for months but was planning on getting back to when cataclysm came out if not before - the account banning process may or may not be completely automated, but if it isn't automated, it's being run by automatons who can't be bothered to take anything other than the default action irrespective of how obvious it is that someone other than the owner of the account is taking actions to breach the terms of service. Having gotten in to Runes of Magic I don't really miss wow that much, but it will always bother me that the ban process (at least in my case) did appear to be completely automated, and I will never know if anyone at blizzard read my email asking them to compare the IP address used to access my account and do dodgy stuff with the single IP address used to access my account for years for legitimate play and at least check that the former wasn't assigned to an ISP not operating in my country.

Whatever. Maybe there are people signing off on each account ban as it happens, but to someone whose account gets broken into without him having shared his password with anyone (or even accessed wow from under windows, and linux doesn't provide a very hospitable environment to keyloggers), who has his account go from being (as far as he knows) inactive, to temporarily locked, to permanently closed within hours, without him even knowing because he's too asleep to check his email, and after all that can't get any kind of reply from anyone at blizzard - well, as far as I'm concerned they might as well just let a RNG do the job.

@ b

Your post is long and pointless tbh. You complain that you were emailed 3 times and was banned before you could even read them. Imo thats excellent service. You were obviously hacked and your toons used for the hackers own purposes. They contacted you THREE times as soon as they could, and without any response they then quite rightly banned your account to prevent further actions by the hackers.
As to your questions to Blizzard 'How did they get my password' - well tbh it was 99% YOUR fault about that, not Blizzards. "How did they pay" - is financial data, without you establishing your credentials - they are obliged to NOT reveal any data like that. And what IP address? Well since you can mask your IP (something i imagine every hacker would do automatically) seems really pointless.
Considering the above points - and the rest of your rant, I think Blizzard behaved exactly as they should - responding quickly and when there was no immediate response closing the account to prevent damage. You didnt secure your account with an authenticator - instead your post indicates you thought you were safe as 'linux doesn't provide a very hospitable environment to keyloggers'. You have not said how you contacted them and provided information to establish your ID, so I doubt Blizzard would answer any email - esp if it was worded like your post was. Have you even TRIED to contact them and follow the procedure? (Something literally thousands have done sucessfully.) If you cannot be bothered to secure your account (you obviously didnt think it was worth the cost of an authenticator), nor follow set procedures- then please enjoy RoM and other games, and leave your QQ posts with their blogs/forums.

To the one that got hacked, you're not the only one getting hacked when you've only played in an environment where you are absolutely sure there are no keyloggers.

To everyone else: the reason to get the authenticator is because it protects your account from being hacked after the hackers hack your information from Blizzard itself.