Coming from the view of an officer who has been a raid leader and who is currently responsible for guild invitations and removals, my course of action would be to talk to the guild leader and probably the other officers, lay out my plan, and if he/they are in agreement, do the following:

I would privately tell the offending parties that they have been a disruption to our guild, and their behavior has warranted their removal. I would leave time open to discuss the issue with them, but this discussion would not be likely to change the outcome, which would be that I remove them. If there is some question as the their being removed or not, I would in the very least demote this person to a non-access rank designed for this (no gchat, no guild privileges), until the matter can be further discussed with the officers.

This type of issue is clearly covered in our guild charter, so this would be done by the rules, which are set up to protect our "casual raid guild" from exactly this. I would then be responsible for handling any fall-out (in guild, coming player to player, in public chat channels, etc.). I would also then talk to the members who left, explain how the issue was handled, and invite them back if they are willing to accept this resolution and our commitment to having a drama- and stress-free guild environment.

This type of issue has occured for me before, has been handled in this way, and has had good success. It's not an easy or pleasant job for the officer heading it, but it is a necessary one to be done if the guild is to be protected from exactly this kind of issue, or other players who refuse to participate positively within the way that the guild functions. I feel that it also gives a much-needed sense of security and trust to the guild members, who know that their officers are committed to providing the best guild enviroment possible for them.

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