A few months ago,
Blizzard opened a Twitter account for its U.S. customer support team. Though it seems to mostly be used to retweet accolades for support staff and keep followers abreast of ticket queue times, there are also helpful links to hot CS topics and support-related announcements mixed in there.
Now, players in Europe can take advantage of the same service with the
Blizzard EU CS Twitter account. Between the official
Warcraft Twitter account and the
new Game Guide/community site, it's good to see Blizzard finally embracing social networking and web 2.0.
Tags: blizzard-cs, blizzard-customer-service, blizzard-customer-support, blizzard-support, cs-twitter, customer-service, customer-support, eu-cs, eu-support, europe, support, twitter
Filed under: News items
Jan 7th 2011 at 8:00PM 
Reader Comments (Page 1 of 1)
PvtDeth Jan 7th 2011 8:21PM
How is possibly going to help anyone? I live in America, not Europes or whatever.
Drakkenfyre Jan 7th 2011 9:27PM
Blizzard already has a US Twitter.
Samuel Jan 7th 2011 10:23PM
There are WoW players in other countries besides America, smart one.
Markro Jan 7th 2011 8:32PM
Why don't You guys report on the fact a MASSIVE amount of players can not log on now After the EARTHQUAKE in LA.
http://www.mmo-champion.com/threads/826776-Unable-to-Connect?p=10019603#post10019603
Nah... That would be useful.
Michael Sacco Jan 7th 2011 8:37PM
There was no earthquake. Right now we just know there's a connection issue, and there's no word from Blizzard about it.
It's noble of you to try to draw attention to an issue, but being a smartass in post comments probably isn't the right way to do it.
Markro Jan 7th 2011 8:39PM
http://earthquake.usgs.gov/earthquakes/
4.1 Mag in LA Area.
Michael Sacco Jan 7th 2011 8:43PM
Yes, a 4.1 earthquake in Baja California. Not in the LA area. There wasn't an earthquake anywhere that would have affected Blizzard.
If the outage lasts for a long time or if Blizzard comments on it, we'll make a note it.
Markro Jan 7th 2011 8:45PM
Huh, Guess I really can't read maps.
/goon fistbump
(Yah, I know you ingame /wink)
Rai Jan 7th 2011 8:49PM
Most excellent. More WoW-related Twitter accounts to follow.
...you guys should compile a list or something.
Dualas Jan 7th 2011 9:19PM
Twitter accounts are all well and good, but we need a customer care hotline for Ireland. They have a base of operations here where a lot of GMs work out of, but we cant have a phone line.
PvtDeth Jan 7th 2011 10:19PM
Wow. I thought for sure people would recognize this as a joke. I was attempting to satirize the provincial mindset so many people have. Some go out of their way to say that things don't affect them.
Al Jan 7th 2011 10:36PM
The bad spelling made Poe's Law kick in, you should have played it straight.
JT Jan 8th 2011 12:49AM
Twitter != web 2.0