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2-21-2011 @ 9:29AM
"Nothing will shut up complaints from members faster than asking if any of them can actually help you to solve the problem."There's a lot of truth in that. It's certainly not universal but it's true enough.
2-21-2011 @ 9:32AM
Yeah. One of our members came to me with some complaints about how things were being run. I asked him how he would fix the issues instead. We essentially swapped roles, and I showed him the larger problems that would be created by using other methods. It was a great way to interact and he has a much better appreciation for the officers now, and a greater understanding of why things are done the way they are.
2-21-2011 @ 10:50AM
This is why I'me careful about what complaints to raise with my bosses. I know the response will be "So, you want to chair the committee that will fix that problem? Great!." Pick your battles carefully, lol.
2-21-2011 @ 3:13PM
I agree this way of thinking has its merits. But one must be careful not to use this kind of response to every concern a member raises. After all, the officers and GM are the ones with the ultimate responsability to fix problems and improve the guild in most ways. Putting some issues on the shoulders of regular members would not be appropriate, I think. Of course they can try to help, but if they can't or won't for some reason, it doesn't mean the problem can't or shouldn't be dealt with.
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