Scott, I don't believe the issue the officer has is one making promises that he could not keep, but rather of failing to set expectations. The letter reads as though the groups that existed in Wrath were a bit fluid and a set roster for either of them did not come about until Cata.

What should have happened, before Cata even dropped, was expectations should had been set for leveling and then gearing to raid. If the "core" raiders had no reason to believe they'd be left behind for failing to be among the first geared for raiding, they can't be blamed for taking it a bit slower.

I also disagree with the notion that it is harder to setup multiple 10 man groups rather than one 25 man. My guild went from one 25 man to four 10 man groups with a fifth 10 man in progress. The transition has been nearly seamless and all four groups are enjoying progression, though not at the same pace. The key is that we set expectations beforehand, so there were no surprises. And then we made sure to keep lines of communication open between groups to keep that sense of guild unity together.

Doing things in this manner allowed us to have more people raiding regularly in our guild than ever as well as have a larger number of more casual members who could fill a spot in a pinch. The casual members (relatively speaking as we are, first and foremost, a raiding guild) know that if they do want to fill in, they need to be raid ready. No excuses.

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