Skip to Content
2-27-2011 @ 12:09PM
Darky's PSA: Please refrain from pointless tickets as the queue time is long enough already without question's that dont really matter all that much, or would be better served on the forums.
2-27-2011 @ 12:14PM
Questions* neeed sleeep D:, (also edit button to make these mistakes more tiny :3).
2-27-2011 @ 12:20PM
What Darky said.
2-27-2011 @ 12:22PM
What exactly makes a ticket pointless?
2-27-2011 @ 12:27PM
When it involves the colour of your character's eyes for example, I can understand one maybe, but four is just ridiculous.
2-27-2011 @ 12:39PM
@Ian:When it's something a GM wouldn't know or couldn't fix. Toon eye color is something a GM can't fix, so it should go in a bug report on the forum for bug reports.
2-27-2011 @ 1:01PM
Things like bugs are better discussed on the forums than with in-game tickets. If you open an in-game ticket about something GMs can't change (like your eye color), then you just slow down the line for other people. If you post on the forums, other players may even have answers for you that a specific GM answering tickets in the queue might not even know the answer to.
2-27-2011 @ 1:17PM
I agree that things a GM can't change ought to be brought to the forums instead and that submitting a bug report more than once is redundant, but multiple ticketing for issues that don't get resolved adequately the first time is another matter. As was made very clear in the column, not every GM knows what's going on and a player may get widely varying responses from different GMs. I don't think it's fair to insist that players accept a first response that is unhelpful or simply wrong when a second GM might have the ability to fix the issue.
2-27-2011 @ 1:48PM
@ transrelativity: Yes, but it's like calling 911 to ask why you have a headache. Sure, the first guy may not know and if you keep calling back you may get an answer you find acceptable. However, that's not what 911 is for. They can't help you with your headache just like the GM can't help you with your toons eye color. The GMs are for fixing things like the bugged world events, stuck mobs, or to silence that guy who made a racist macro and thinks he's cute. They are not you mediator to the designers. That's why God invented the forums.
2-27-2011 @ 1:59PM
@transrelativity:Multiple tickets for an actual issue that wasn't resolved is fine. (I've done this myself.) Multiple tickets about something a GM can't help you with because you didn't like the first answer is just a waste of your own time *and* everyone else's. The person could have opened no tickets, or one, or fifty, and gotten exactly the same result: their eyes would still be blue. Tickets are not for reporting bugs or asking "what's up with this crazy thing I saw." Tickets are for reporting problems with other players (harassment, exploits, etc.) or things that GMs have control over (bugged quests, bugged achievement credit, lost items, etc.).
2-27-2011 @ 2:18PM
There's a big difference between finding a response unsatisfactory and the response actually being unsatisfactory.If I submit a ticket about a small cosmetic change to a GM and they say it's intentional, I say "okay" and go on my merry way. Other people have ants in their pants and need to go ask mom when dad says no. And then ask grandma. And then ask grandpa. And then ask Aunt Joanne. And then ask Uncle Doug.
2-27-2011 @ 2:20PM
or asking a gm for a joke. are you so starved for human contact that you need to waste a gm's time asking for a random wow joke? seriously, they just get them online or something, its not a great us of time.
2-27-2011 @ 5:24PM
Herman, while I would NEVER say it was ok to put in a ticket simply to ask a GM a joke, if the GM asks if you have any other questions, I don't see the harm in asking for a joke as long as you don't do it every time.GM's are human. They are doing a fairly boring job. They answer tickets all day, mostly from irate people who don't know what they are talking about ("What do you mean this thing I'm complaining about has been in the patch notes for 2 months? I don't care! I want it changed!") I don't think it bothers them too much to spice up the ticket if they are in a good mood.I have seen some GM's actually thank a person after handling their request for spicing up their ticket, admitting it had been a boring day. I have seen some laugh at a player for the player's own joke, or something else funny they said or something they involved in the ticket (something in addition to a LEGITIMATE ticket, not a stupid one, or one for a stupid reason.)Your reaction might vary, and depending on whether or not the GM feels like giving the joke. But I don't think you should say "Asking a GM for a joke is stupid, never ask them for a joke", I think you should say "Be selective when you ask a GM, and not wasting their time specifically for that."That, and I have seen some really funny GM jokes.These in particular come to mind.http://www.wowbash.com/image-4826.htmlhttp://www.wowbash.com/image-16885.htmlThis one? Don't do this. Don't ever submit a ticket for absolute nonsense.However the GM response was awesome.http://www.wowbash.com/image-8286.html
2-27-2011 @ 6:05PM
@Drakkenfyre: I saw one the other day where someone submitted a tricky math problem and the GM actually solved it for him.
2-27-2011 @ 6:44PM
I submitted a ticket when my ghost form got stuck in the ground. This was before the return to graveyard option and nobody could find my corpse. The gm fixed it but I don't remember how.
2-27-2011 @ 6:57PM
This one.http://www.wowbash.com/image-18123.htmlNot to take away from the GM who answered it, because it was a funny reply, but it was copied and pasted from Yahoo answers. If you read the comments about it on the site, he even left in the typo which was on the original answer.
2-27-2011 @ 9:18PM
Thank you for posting this stop wasting the time of GMs for useless questions. I saw this and went find my password for this site because of the original posters question. Some aspects of the game are different to people, so I can understand why somebody might want to know about something as different eyecolor i guess. But come on, 1 ticket to the GM I guess is reasonable to ask the question although far from the correct avenue to find an answer. 4? Why would somebody have to ask 4 times. If you don't believe the first GM, the second GM, the third GM, then the fourth GM you obviously know something more is wrong and should be working for Blizzard instead of taking up their time. Post on the forums and stop wasting peoples time that are actually reporting important information concerning them or crap going on in the game that's unacceptable such as racism, bigotry, botters, and the like.
2-28-2011 @ 4:14PM
I think we can all agree: Unless there is a new development with a bug or other issue, you only need to submit ONE ticket per issue. Submitting more is just wasting everyone's time, unless you ran out of room, which I have done on multiple occassio
I disagree with this.At least GM and tickets are something that Blizzard is tracking and keeping statistics ( quality assurance ) for: types of tickets, type of resolution, etc. If not because of a commitment to quality at least because of a desire to reduce customer service costs.IMHO, Forums are essentially worthless.So if you open a GM ticket there is a very tiny chance that, in aggregate, something might be accomplished.If your four options are GM ticket, forum post, emoragequit and do nothing, it seems like forums would be the least desirable option.If they make a change and they think it will generate 100,000 GM tickets and the VP of customer service thinks the fully-loaded cost of each ticket is (for example made up) $8.31 then Blizzard has an incentive of $831,000 to not do that.
First time? A confirmation email will be sent to you after submitting.
Members enter your username and password.
Enter your AOL or AIM screenname and password.
Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.
When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.
To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.