Public Service Announcement: Don't file false GM reports

by Daniel Whitcomb Mar 8th 2011 at 8:00PM

This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it.

Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure.

Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.

Tags: blizzard-gms, customer-support, game-master, game-masters, gamemaster, gamemasters, gm, gm-petition, gm-report, gm-ticket, gms, nevalistis, petition, ticket

Filed under: Blizzard, News items

Reader Comments (Page 3 of 3)

rip Mar 9th 2011 12:18PM

I don't know where you worked customer service but at Dell I would take 5 calls per hour and at least 3 per day was some douchebag lying through his/her teeth trying to get free parts or gain access to a corporate account he/she obviously had no business calling for.

Again working for teleperformance (contracted for sprint) I dealt with people trying to get charges removed from their accounts, free upgrades for phones and let out of their contracts for ridiculous reasons like "My phone only has 3 bars in my apt building but my friends verizon phone has 4"

Maybe I'm just unlucky but a good percentage of people I had to deal with were lying cheap skates looking for a free ride.

Quark1020 Mar 10th 2011 11:41PM

I thought Dell outsourced their tech support to India?

Saidear Mar 9th 2011 12:45PM

Customer "recovery" specialist for 10 years.

I actually looked at our call stats at one of my previous jobs. In a given hour, we had over 1000 customers call, 900-ish were just to place orders. 100 or so were complaints, the rest were inquiries or compliments. Out of those hundred, not every one was a liar.. and yea, I agree, you can tell when someone is pushing for more than they deserve, but the numbers don't lie either.

Had similar numbers cited to me at another job too. Maybe it's just Canada where the amount of people out to game the system are low.

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