Public Service Announcement: Don't file false GM reports

Reader Comments (Page 1 of 1)

3-09-2011 @ 10:54AM

Saidear said...

Anyone who's worked in customer service ought to know that less than 1 in 100 complaints are people lying/pranking/being asses.

Yes, it's fine that doing is against the rules.. but we won't see a massive decrease in wait times if it stops because there are a lot of legitimate complaints very likely in the queue. A better way to reduce wait times: stop being self-centered and jerks to other people*. Bugs are beyond our control, but people harassing one another, stealing/ninjaing, talking in public channels like it's their frat house during a kegger, that kind of stuff does get reported and clogs up the system.

*note, this was spoken in a general context. I in no way accuse anyone in particular of being rude or selfish. But it does happen.

3-09-2011 @ 12:18PM

rip said...

I don't know where you worked customer service but at Dell I would take 5 calls per hour and at least 3 per day was some douchebag lying through his/her teeth trying to get free parts or gain access to a corporate account he/she obviously had no business calling for.

Again working for teleperformance (contracted for sprint) I dealt with people trying to get charges removed from their accounts, free upgrades for phones and let out of their contracts for ridiculous reasons like "My phone only has 3 bars in my apt building but my friends verizon phone has 4"

Maybe I'm just unlucky but a good percentage of people I had to deal with were lying cheap skates looking for a free ride.

3-10-2011 @ 11:41PM

Quark1020 said...

I thought Dell outsourced their tech support to India?

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