Skip to Content
3-09-2011 @ 10:54AM
Anyone who's worked in customer service ought to know that less than 1 in 100 complaints are people lying/pranking/being asses.Yes, it's fine that doing is against the rules.. but we won't see a massive decrease in wait times if it stops because there are a lot of legitimate complaints very likely in the queue. A better way to reduce wait times: stop being self-centered and jerks to other people*. Bugs are beyond our control, but people harassing one another, stealing/ninjaing, talking in public channels like it's their frat house during a kegger, that kind of stuff does get reported and clogs up the system.*note, this was spoken in a general context. I in no way accuse anyone in particular of being rude or selfish. But it does happen.
3-09-2011 @ 12:18PM
I don't know where you worked customer service but at Dell I would take 5 calls per hour and at least 3 per day was some douchebag lying through his/her teeth trying to get free parts or gain access to a corporate account he/she obviously had no business calling for. Again working for teleperformance (contracted for sprint) I dealt with people trying to get charges removed from their accounts, free upgrades for phones and let out of their contracts for ridiculous reasons like "My phone only has 3 bars in my apt building but my friends verizon phone has 4" Maybe I'm just unlucky but a good percentage of people I had to deal with were lying cheap skates looking for a free ride.
3-10-2011 @ 11:41PM
I thought Dell outsourced their tech support to India?
First time? A confirmation email will be sent to you after submitting.
Members enter your username and password.
Enter your AOL or AIM screenname and password.
Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.
When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.
To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.