Raid Rx: Raid healing horror stories that taught us a thing or two

A new PTR build went online a few days ago. We're getting closer and closer to a release. Two weeks, perhaps? End of March? Ides of March even? Who knows?
The Spirit Link totem has officially been added on the PTR. I've never heard Joe Perez squawk with so much glee before after using it in Zul'Aman. If you want to read more details on the totem, go read up on Joe's post about it. Other than a shortened cooldown on Tranquility for resto druids, still nothing on the defensive front.
Chakra for priests now lasts a really long time! In fact, it lasts so long that the effect won't go away until it is canceled. I liked the whole Chakra volleying mechanic. It was an interesting way to add additional thought for holy priests. The last big change I want to note is the pushback protection that druids and priests are getting. Divine Hymn, Hymn of Hope, and Tranquility now have 100% pushback protection from damage. For those that didn't know, a pushback effect is caused when you take damage. When you cast a spell, it might take a little longer than normal because you've been hit by an enemy. This causes the casting bar to move back slightly.
This week, I want to share some healing stories. Some will make you laugh; some will make you cry; and some will simply make you plant your face in your palm.
Lessons in dual-spec keybinding
The first lesson I have is one that's related to your UI. Try to maintain as much consistency as you can between your dual specs, especially when it comes to keybinds. If you don't, you'll regret it later.
Back when dual spec had just come out, I didn't switch specs often (if at all). We decided to clear out Naxxramas. We needed some additional enchanting mats, and we had an hour left to kill in our raid night. Even though a number of us had gained the Undying, we always wanted to go back and try for a shot at the Immortal. Normally, when most guilds attempt these Immortal runs, they do the hardest stuff first. They go after the Instructor; in the event someone dies on that encounter, they can simply reset the instance or pass leadership to another player and try it again.
But nope, not us. We were playing it cool. We had set no expectations. As we slowly progressed through the the other wings (not the Military Wing), each one of us noted that no one had died yet. No one wanted to say it. No one wanted to jinx our record. Deep down inside, I was thinking it, and I know others were. You don't go 9 bosses with no one dying without that type of realization.
Figures someone would go out on a limb and say, "Hey, no one died yet. We might be able to get Immortal!"
Cue the groans and facepalms.
So we got to Instructor Razuvious, and I switched out to my second spec (and I can't remember the precise reason why). I had a feeling something was going wrong. Yet I had handled the Mind Control numerous times. I could not foresee why this time was going to be any different. What I failed to notice is that Mind Control wasn't technically on my bar. That same key for Mind Control in my first spec ended up being Devouring Plague. So without even looking, when I reached out to hit Mind Control, I ended up placing a DoT on the mob, which started the encounter. I scrambled but couldn't get the spell off from my spell book in time. The adds crushed two players before I could regain control, but by then it was far too late.
Always make sure your binds are as consistent as possible between both specs.
You mad, bro?
The next story I have is what inspired my efforts to really take a step back and analyze the whole sequence of events that lead to player deaths during raid encounters. During The Burning Crusade, I was the healing lead at the time, and we were working on that epic healing boss, Gurtogg Bloodboil. Our attempts at the time made my blood boil. We struggled that night because we kept losing the tank. I was at my wit's end.
When healing leads get to that point, that's when they start juggling healing assignments in the hope that something will click. Nope. We tried stacking healers; we tried cross assignments; we tried a whole variety of methods. But we still failed.
After the raid, the raid leader sat down with me, and I got chewed out because we weren't performing. I told him that it just wasn't possible. I ran out of tricks to try. I didn't know what we were doing wrong. I lost my mind because I didn't know what to do, and I became extremely upset.
The cause?
Turns out the tank didn't have his shield equipped. I didn't find out about this until days later.
I was mad, bro.
It could have happened to anyone
This raid healing horror story is by far my favorite. You may have heard this one before, but I still have to tell it anyway. That's largely because I wasn't at fault in any way, but it was one of those incredibly tense situations that just turned into a huge sigh of relief after we took the boss down.
We were working on the Lich King at the time. I believe it was one of earlier kills; therefore, I didn't really consider Lich King to be technically on farm just yet. We were still struggling a little with a few key phases. After breezing through phase 1 of the Lich King with no losses and surviving phase 2 with minimal casualties, we entered the final phase of the encounter. The ranged DPS was busy unloading spells on the Vile Spirits floating around in the air, as usual. Melee players were strafing and shuffling around the Lich King trying to gain position on him. Healers were doing everything in their power to assist in slowing down the damage from incoming spirits. Of course, the tanks were doing their job in dragging Lich King from one side to the other.
Things were going smoothly. Every player was stable. All of a sudden, I hear a frantic scream from one of my tanks, "Taunt! Taunt! I fell off the ledge!"
For a healer who runs through every worse case scenario in the book, a tank falling off the ledge had never been a situation that I had anticipated before. I actually had to take a moment and look up from of my frames to visually see for myself. Thank goodness, our second tank picked up the Lich King in time. We were able to get Lich King down that attempt, but the relief we felt when we hit that 10% washed right over us. We had a good laugh about it for a long time.
What about you? Do you have any hilarious stories to share, or a story with a lesson behind it?
Need advice on working with the healers in your guild? Raid Rx has you covered. Send your questions about raid healing to mattl@wowinsider.com. For less healer-centric raiding advice, visit Ready Check for advanced tactics and advice for the endgame raider.
Filed under: Raid Rx (Raid Healing)
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Reader Comments (Page 2 of 4)
Scott Clark Mar 11th 2011 8:25PM
Folks also need to realize that there is a middle ground between treating it like a job, and carelessly disregarding the time investment other players are making. This is the biggest reason behind failed PuGs and, arguably, the most important benefit of guilds: you need to play with people that are making similar levels of investment. Yes, there will always be people that put in more effort than others; no, not every member of a raid needs to be willing to lead (or even capable of doing so).
That said, this is a game in which, the more time, effort and knowledge you invest, the greater your rewards will be. There are far too many people who try to ride the coattails of those who have invested more, while hiding behind the "it isn't a job" excuse. These coasters are trying to capitalize on the efforts of others and shouldn't be surprised when they're called out on it.
In this story, a player was chewed out for not meeting the expectations that the team had agreed upon. You'll note that the response wasn't, "this isn't a job, man" - it was, "somebody deserves a chewing out over this but I'm not convinced it should be me."
Lipstick Mar 11th 2011 8:44PM
Not everyone plays the game the way that you do. Some people play the game competitively. They enjoy this edge, just as you clearly don't. In those guilds there are definite roles, and responsibilities. If someone isn't getting results, or is failing at their role or function, you're told to improve. It's not that unreasonable.
Not checking all angles and just yelling at the healer lead though -- isn't quite as reasonable. It's one of those things which can only be funny after the fact.
pwn3d Mar 11th 2011 8:55PM
"That said, this is a game in which, the more time, effort and knowledge you invest, the greater your rewards will be."
What are these great rewards? Even if you are a world first or realm first raider then you are not gaining much more than the casual gamer that waits for the eventual content nerfs/gear upgrades and enjoys the content at their own pace?
And no wow is not a job, a job pays a salary. There are very few people being paid to play Wow, if any at all. Maybe those select few have reason to get disciplined for their poor performance. The rest of the players should relax and enjoy the game. If someone is not performing up to your expectations then find someone else to play with.
Also if you downrated my previous comment, why? If it is off-topic that I can understand. If you just don't like what I have to say, wallow in your ignorance then. I am glad I don't have much interaction with people like you.
Mebh Mar 12th 2011 1:57PM
No, WoW is not a job, it's a hobby and a game. Just like, say, basketball is a hobby and a game. If you play in your town's league, you can't just not turn up to a game, or not be prepared, or not give your best. What's the achievement? A "win". What does that mean in real-life terms? Not much! Just the same as in WoW. Hobbies are for fun, and that fun can include a competitive element of performance, be it physically (sports) or mentally (computer game) or in terms of communication and team effort (both of the above).
Galaharenn Mar 12th 2011 5:13PM
The 'chewing out' comment got to me as well. Even if you play competitively, it was still wrong of the raid leader to 'chew out' the healers immediately. What s/he should have done is sat down with the healing lead and had a post mortem to work out what was going wrong and see if they could identify how to fix it.
A good leader pulls his or her team together. Individual responsibility and improvement is desirable whatever level you raid at, but doing that means a) you have to analyse the problem so you are solving the right problem and targetting the right person and b) that you come up with a workable way of enabling that person to fix the problem.
In fact if this were a job in many countries you wouldn't be allowed to get away with the abuse I've heard some raid 'leaders' lay out on 'underperforming' raiders. You'd be sacked and sued for bullying.
That's what getting angry, accusing and ranting at people is, bullying. Chewing out doesn't work; it makes nervous or shy people distressed, it makes competitive people annoyed and makes them stop listening, it angers those who are competent and trying their best and those who don't care just shrug it off 'whatever'. None of those are helpful reactions. Note the comment above about the person being got at being upset. So instead of it being laughed about as a silly mistake that is incredibly unlikely to ever happen again it caused pain and upset to some people.
If you're leading a raid and it's going badly, don't try to fix it if you're still angry. You won't help your team; in fact you're probably making it worse. Call it or take a break to calm down and review the problem.
Samuel Mar 11th 2011 3:56PM
You probably switched specs because you had the glyph on mind control on the other spec. This gave a hit bonus to mind control so it wouldn't miss, and allowed you to do the Razuvious MC thing in healing gear.
Prissa Mar 11th 2011 7:39PM
Considering mind control wasn't even on his bar, I doubt it would have been glyphed.
derek.mcneill Mar 11th 2011 4:04PM
During Nefarian attempts I was healing the Onyxia tank and he got an add on him, so I used the Paladin taunt that targets a player Righeous Defense and taunted 3 mobs off of him.... including Onyxia. "Oh crap!" I said on Vent. Splat goes me and she breathed on the raid for good measure.
Tirrimas Mar 11th 2011 4:35PM
Girl needs a breath mint. Srsly.
shadcroly Mar 11th 2011 3:56PM
I will fully admit stepping into a raid with my DPS gear on when I was the tank healer.
This was back in Wrath when we had the first part of ICC on farm, so I was damn glad I was fast enough to swap my gear to my healing stuff, and keep the tanks up while trying despiratly to recover mana fast enough to work with.
hp1 Mar 11th 2011 3:56PM
During the ZA speed run days my druid was saved so the guild asked me to bring my priest. As an alt, the priest had solid welfare gear from Kara BoJ farming runs but an extremely weird Holy/Disc "dps" build because we barely needed the 2nd healer. Needless to say I was reluctant to take her to ZA.
"Just respec full Holy and spam CoH," they told me. "It's totally OP."
The entire run I whinged about how lackluster CoH was, struggled to keep up with the damage by spamming PoH and Flash Heal. Only after our second inexplicable wipe on Hex Lord did I realize I'd been using Rank 1 CoH because I never trained the spell.
I ruined the run that night but before the recent change to auto-learning new ranks I would actually pay the gold to talent full trees and train up everything even if I thought I'd never use it, just to avoid ever suffering a repeat of that failure.
jonas Mar 11th 2011 4:22PM
One of our raiders installed RankWatch (during ToC I think?), and we discovered that 4 members of our 25man (pretty casual at the time) raid was using old spells - and not minor ones either - things like Arcane Blast, and one priest who'd been healing all through Ulduar and early ToC with level 70 spells....
Aris Mar 11th 2011 5:25PM
I did the same thing! I would never use CoH because it was so underwhelming, even though I'd trained it up. I'd complained for ages and then one nite in a pug someone's Rank Watch informed me of the problem. One quick opening of my spellbook, pull down max rank and WOW! That's MUCH more effective!
The Dewd Mar 11th 2011 4:05PM
We once had a prot/holy paladin (alt) try to heal an Ony 10 pull in her prot gear. She went OOM pretty fast and I don't think ever made that mistake again. I'm pretty certain she checked her spec, gear, and buffs at least 2-3 times before the first pull every time after that.
Revynn Mar 11th 2011 4:06PM
During ICC, we were making our way through Plague Wing and walked up to Rotface. On the pull our Pally Tank ran in and, on the first swing, broke his weapon.
jonas Mar 11th 2011 4:31PM
Our warrior tank is somewhat famous for dropping Jeeves/repair bots in the middle of a boss fight :)
Wolfshanze Mar 11th 2011 4:07PM
Tales from the Paladin Zone...
I seem to have more "oops, did I do that" moments with my Paladin then any other toons... don't know why, but my pally seems a bit absent minded more then any other toon I have. Here's a couple i'll share:
*WHAT IS THAT YOU'RE WEARING?*
I have a TankaHolydin (Tank/Holy Pally)... more then once, i've gotten a little roll confused from time to time and would be in tank-spec, and start tanking, only to realize i'm still in my holy gear (usually after the fact, and when the healer complains I was taking more damage then I normall do).
Oh yeah, that would help to be in tanking gear, eh?
*RIGHTEOUS WHAT?*
More often then I care to count, we've wiped on a particuarly tough boss, we'd reform, head back into battle, and my tankadin would initiate the pull and imediately watch the boss tear into the DPS, me unable to hold aggro.
Wait a minute... I think I forgot to reactivate Righteous Fury after the previous wipe (I swear I don't have to reset my aggro generator on any of my other tanks).
I do believe this last issue is getting fixed in 4.1 (why it has taken this long, I don't know).
jonas Mar 11th 2011 4:14PM
When going tank, I make this mistake aaaall the time :( I even have a warning when I enter combat without RF and I still miss it sometimes.
I did the inverse the other day though; I busted out my ret set and spec, and for some reason turned on RF. Couldn't figure out why I was pulling so much!
Scott Clark Mar 11th 2011 8:25PM
For me, it's Blood Presence (or Frost, in Wrath). I rarely tank on my DK but I'll pop into Blood if the tank goes down to try to hold the line. I don't think I've ever once remembered to go back to my DPS presence; usually, it's two or three pulls (or even worse, the next attempt on the boss after the wipe) of me thinking, "what the heck is wrong with this tank, he can't hold threat at all!"
I've even gone so far as to ask a Paladin if he's forgotten Righteous Fury...
iNSOMN14 Mar 11th 2011 4:08PM
In the early days of the random heroic queue, I had just started feeling confident in my whole Disc Priest healing routine in heroics and raids with my guild. That confidence broke on that first random run. A ret pally trying to tank with their DPS gear, some unenchanted shield, and an AGI weapon. And to think they blamed me when they charged General Bjarngrim with lightning up and the only people left alive was me and the tank (which the tank died shortly there after to a Tactician's Arc Weld ability. *sigh*
As for raiding, when my last guild did our first TOC run (this was last into that tier's progression), we sucked. Couldn't get past the first two beasts to save our lives. On our last go of the night, we decided either this was happening now or it wasn't happening at all. And then, oddly enough everything clicked. Well, like a broken watch. People were slowly dying off, but the fights were going smoother. Two down on Gormok, three more dead (including one of the tanks) of Acidmaw and Dreadscale. And then Icehowl came out...
I've got to say, that was the biggest shout of joy I'd ever heard. Followed shortly by two more DPS dropping. If you're keeping track, there are now only three of us left alive: a hunter, our warrior tank, and myself. That fight went on for what felt like forever, but I don't know if it was some crazy combination of something our tank was doing, something I was doing, or, hell, even the hunter was doing, we survived that fight and got the loot. Now that truly felt epic.