Shifting Perspectives: Tanks, bribes, and player behavior

As most of you are probably aware, Blizzard recently announced a new incentive structure for the dungeon finder system called the Call to Arms. In essence, it rewards players for performing what is then the most-needed role in the dungeon finder with a BoA bag containing gold, flasks, and, potentially, mounts and pets.
The Tuesday Shifting column covers the two roles most likely to receive the "goodie bags" -- tanking and healing (I don't think anyone's laboring under the delusion that groups can't get off the ground due to a lack of DPS) -- and the ensuing firestorm on the forums caught my eye. Predictably, players have mixed feelings about the change. Many (I think correctly) blame players' rudeness and uncooperative attitudes for driving off the tank population, but even more are indignant that Blizzard is "bribing" tanks for something they feel should have been addressed by role redesign.
Examine all the arguments in their totality, and I think there's only one real conclusion: I don't believe that Blizzard failed in its effort to make tanking more interesting and enjoyable.
I do believe that developers are struggling to deal with a problem created and driven almost entirely by player behavior. Modern heroics aren't fun, not because the content is bad (it's not) or overtuned (it's fine), but Cataclysm combines parts of The Burning Crusade and Wrath of the Lich King 5-man experience that don't play well with each other. The dungeon finder contributes to these problems, but not in the way that you'd think.
I've split this article in two due to length and the difficulty I've had organizing the latter half. I apologize, but I've had to shift the second to next week. Today, I want to give some background on the tanking situation and why elements of the BC and Wrath 5-man experiences turned out to be a poor fit for each other.
The Burning Crusade and heroic difficulty
When heroics were introduced in The Burning Crusade, 5-man tanking wasn't something you did for fun. Pulls were large, and many of the mobs had abilities designed to wipe inattentive groups (e.g., the Nexus Stalker's Gouge in heroic Mana Tombs -- this was back when mobs dropped aggro on an incapacitated tank -- and the Cabal Shadow Priest's Mind Flay in heroic Shadow Lab are two of the more memorable).
However, what was fun was acquiring a reputation on your server as a competent tank. Logging on and immediately receiving a slew of requests for heroic runs felt great. While it didn't make tanking the more vicious BC heroics any easier or more enjoyable, being known as someone who could play these instances with the skill of a virtuoso was tremendously appealing. One of my proudest in-game moments was seeing someone write, "I have never wiped with Allison tanking" on my realm forums in a thread seeking 5-man tanks.
And it was good that you got some validation from fellow players, because frankly, there weren't a lot of things that were objectively fun about tanking at the time.
- Warriors and paladins had the one-two whammy of limited farming capacity and monstrous repair bills.
- Druids and warriors went crazy trying to hold aggro in dungeons like Shattered Halls and Shadow Lab.
- Itemization sucked for the two "hybrid tanks" for the length of the game. Paladins literally did not have a single weapon designed for their use past the ilevel 115 Crystalforged Sword, and this column's addressed the problem of BC bear itemization.
- Threat was a huge problem without Blessing of Salvation (at the time, a flat 30% reduction to all threat generated and a mandatory buff for geared DPS) but wasn't exactly a cakewalk even with it. Well-geared destro warlock in the group? You're screwed.
- And for the proverbial cherry on top, 5-man tanking got harder as your gear got better. Paladins couldn't get enough mana back from heals, and rage starvation was all but guaranteed for decently geared druids and warriors.
The Wrath model and introduction of the dungeon finder
Most players are familiar with the problems that resulted from a confluence of factors in Wrath of the Lich King. In short, buffs to DPS and tanking specs' AoE capabilities in tandem with easier heroics overall (more pointedly, a relative lack of mobs with dangerous abilities requiring the use of crowd control) reduced most heroics to runs where speed was prioritized over skill.
The dungeon finder, introduced in patch 3.3, was well-suited to a world where 5-mans weren't generally difficult, but the timing of its appearance was (with the benefit of hindsight) more important than anyone realized. By December 2009, we were more than a year into Wrath, and even non-raiding characters at 80 were up to their eyeballs in high-quality badge and crafted gear. Thus, the dungeon finder debuted to a game where the content it made more convenient had a high margin for player error due to stat progression.
Tanks doing their daily heroic with random groups lost the opportunity to build a server-wide reputation, but nobody noticed due to the ease of the average 5-man. You don't build a reputation off something that's not that hard to begin with, and group quality's almost a non-issue in any context where you're not dependent on your DPS for crowd control. A good tank during the Wrath era wasn't someone with precision pulling technique or an experienced eye for marking. A good tank was someone who pulled as quickly as possible, given the limits of his or her gear, in order to preempt the common "Gogogogo!" cry. Since Blizzard had removed the many annoyances listed above, tanking was also a lot more fun on its own merits. You could blast through a heroic secure in the knowledge that inexperienced or undergeared DPS exercised almost no impact on the outcome.
Cataclysm: Trouble brewing
The potential problems created by this approach to 5-man content started to become obvious in the Cataclysm beta as Blizzard returned to the more difficult BC instancing model, and that's the situation in which we find ourselves today. Trash is harder, and trash mobs are more numerous. Mobs and bosses have nasty abilities requiring groups to interrupt and play cautiously. Crowd control and careful pulling are required. In short, DPSers have more responsibility for the success of the dungeon, just as tanks have more responsibility for directing the group ... And tanks have responded by leaving the dungeon finder in droves.The dungeon finder is perhaps more suited to a world with greater margin for group error. Tanks are generally unwilling to confront instances requiring heavy crowd control when they don't know what kind of group they're going to get. Guild achievements and reputation are also oriented around guildies' instancing together. I wouldn't go so far as to say that the dungeon finder will become obsolete, but I'm reasonably certain that the wait for a tank is going to get longer. When CC is more of a concern, a tank's control over the dungeon's outcome is necessarily limited, and there are increasingly few incentives to ply your trade for a random group. -- Shifting Perspectives: Bear druids in patch 4.0.1, Sept. 21, 2010
Tanking through the dungeon finder isn't fun nowadays, and I think this is why: The weight of expectation placed upon the average tank is not a new phenomenon, but the difficulty of BC heroics isn't well-suited to the anonymity (i.e., the lack of accountability) inherent to Wrath's dungeon finder. You can argue that it's the worst of both worlds. Rather than being influenced by the knowledge that poor performance will accompany him or her everywhere on the server, an uncooperative DPSer simply disappears back to his or her own realm with no repercussions. By extension, no matter how well I tank heroic Stonecore, I'm back to square one with another group that has no reason to believe I'm competent.
The greater the responsibility given to DPSers in random 5-mans, the less incentive that tanks and healers have to run with anything other than a guild group. While the current dungeon finder doesn't cause this behavior, it certainly enables it.
Shifting Perspectives helps you gear your bear druid at 85, tempts you with weapons, trinkets and relics for bears, then shows you what to do with it all in Feral Druid Tanking 101. We'll also help you gear your resto druid.
Filed under: Druid, Paladin, Warrior, Analysis / Opinion, (Druid) Shifting Perspectives, Death Knight
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Reader Comments (Page 8 of 8)
PTW Apr 13th 2011 3:31PM
Yes, Allison has it right.
I also think we are seeing some of these factors behind the general malaise of raiding in this expansion. DPS used to primarily have two jobs: put up big numbers, stay out of the fire. Sure there were threat issues and target priority but aside from something like the Valkyrs on LK, generally speaking it was attack and move.
Now there are so many more possible points of failure for DPSers that have serious consequences. It's one think to fail on a mechanic that costs the healers some mana. It's another thing entirely to cause it to generate Sound, forcing the additional use of a gong or else losing that player entirely. It's one thing for a DPSer to miss something in his rotation, lowering his DPS. It's quite another to be slow on an interrupt now, which can wipe a raid group either now or in 2 minutes from now when the healers OOM.
Don't get me wrong. There are many, many good DPS players out there. However, I see that the role tends to also attract and keep the less capable players (because they fail more often as healers or tanks, or because they either do not want or cannot handle the extra responsibility). These players were fine in the WotLK raids. They are not fine in the Cata raids because more is expected of them. This is tearing apart guilds.
Bloodthorn Apr 13th 2011 5:40PM
I just wish that whatever random retarded/ignorant/undergeared/rude DPS I end up with a lot of the time when I do tank a random, I wish they _knew_ why they were being kicked, why I am crying big salty tears, and why I refuse to go with them again. Sadly, I have a feeling most of those people don't read articles like this, or anything even near it, they jus texpect the (online) world to service their needs, and apparently feels betrayed when some of us refuses to cater onl yto their wishes :/
guyfrmars Apr 13th 2011 11:47PM
Put it in this way, when i geared up my tank for heroics (and now raids), i read up on the subject,check and double-check if my gears are good enough,reforged,gemmed and enchant. Did my first few heroic with a guildy healer and dps so i would be familiar with mechanics.
Sounds familiar? For a tank thats what normally happens before we even think about stepping into harder contents. Imagine my dismay, not seeing the same effort being done by DPSers, running into heroic dungeon with green gears,not wanting to gem up,enchant,reforge because its just 333 gears, CBF rep farming.
DPSers require so much from the tank and heals without doing the same for themselves, thats why the author hit the nail on the spot on Blizzard rewarding or bribing tanks to go beyond their daily valor points.
If i make a mistake, tell me. If you have a better tanking solution by all means go ahead PM me, i can take advice but not the usual abuse "FAIL TANK" by a Dps who comes in heroics not properly geared up,not knowing mechanics or just by agro non marked enemies.
I even got childed for telling the random PUGs to read up before you queue for instances.
By hook or by crook, i am not really keen to run beyond my daily because as the content progresses,there are alot of ppl new or old grandmasters who have finished the latest raid content but still think its ok to PUG undergeared.
Christoph Schmittner Apr 14th 2011 4:00AM
I hated the WotLK heroics. They didn't feel like heroic content to me. For easy content, there is solo-farming and normal instances. A heroic should be hard. I liked the BC and the Cata heroic model more than the WotLK. Yes as a tank it was necessary to go normal instances even after i had the Itemlevel Requirement to get the Equip for the heroics, but thats the point, i don't want to burn trough a instance without struggle.
eveningstar_6 Apr 14th 2011 12:22PM
I'm a DK who loves blood specc ( as it was) but prefers to DPS. There's ANOTHER reason a "call to arms" sucks that wasn't addressed in your article. As a DPS ( frost), I have waited only to get a heroic random prior to "call to arms" with undergeared tank ( mostly resiliency PVP gear) OR the DPS warrior/pally/DK who in reality is a DPS but listed themselves as a tank to cut down on the wait time. They arrived in time to see what heroic we got and because it didn't suit them (Stonecore and Deadmines) they bugged out before we even did one pull.
All the bribery does is put more suboptimal geared, DPS checked off as tank, inexperienced but hey! I can get a shot at a mount! tank in groups.
Will I switch from my DPS frost build to tank as blood in a random? Doubtful, even with the bribe. I have experienced too many pugs where you would have thought crowd control was an alien concept. I've experience the DPS hunter sprinting ahead because we are not going fast enough! too many times. Mark the crowd? They could of cared less about them marks, hit whatever they wanted just so we could move faster.
No thanks......I'm sticking with guild runs for tanking...if I want the mount so bad I'll run solo Sekk Halls or Strat with much less aggravation.
Mike Apr 15th 2011 11:49PM
I think we hashed this out thoroughly, but let me add one thing that I think sums this topic up:
Reputation. This is why people run with guildies. Their guildies know them and they dont have to put up with the BS they get in the RDF. The RDF is for people who for whatever reason dont have regular people to run with. If this is what you want, start looking on your server for people to run with. Friend the good ones and /w them for runs on other days. Do your best to be open minded and closed mouthed. Learn and teach. These are the ways that everyone with a group of in-game friends gets together. once you can do this you wont need the RDF.
The other thing no one has said is that the RDF is a great teaching tool if you want to learn your class well and are willing to listen to others. That doesn't mean you have to put up with idiots, that's what the ignore button is for. I have learned a ton in randoms, well after I knew every pull. My least favorite encounter is the last trash pull in VP, witht he 6 mobs in the grounding field. I ran VP in a RDF PUG and the rogue in the group asked me to stop, went over to the far left mob and sapped it. we then just walked by avoiding to pull altogether. I'd have missed that trick except for the RDF.
I don't think anyone enters the RDF just to mess with others. I think they are all interested in VP and JP. If you can learn appropriate ways to deal with troublesome players and not take the negative things personally then the RDF can be a great chance to learn and play.
That emphasizes my last point. This whole thread has been about the poor attitude of all players in the RDF. Maybe if we each look at our own attitude when entering the RDF and realize that we all have shortcomings, we all have imperfect knowledge and that we all do not perfectly understand each other, we may all end up with a better experience.
Don't avoid the RDF. It's a tool, use it when you must. Just don't expect the people you meet in the RDF to act as though they have known you and played with you for years.
I really enjoyed this topic. It made me think a great deal about my attitude and the attitude of others I've tanked for in the RDF.
Thanks for the insight.
simplymerry Apr 17th 2011 4:37PM
"And I think that this bribery will do more to exacerbate the horrible attitudes of pug tanks and cause resentment amongst DPSers who now not only have to put up with the obnoxious behavior BUT assist in the tank getting an extra bag of goodies." (araquen)
This. ^
This is my prediction about Call To Arms in Random Dungeon Finder. At first:
a) more fail tanks
b) less respect to tanks (and some to healers) because "you're getting your damn satchel, quit your QQing!" and fail dps will be even less likely to follow tank's markings, strategy, etc.
c) because of the disrespect, better tanks will be even more reluctant to que in RDF
d) healers will now bear the brunt. more fail tanks = super-stress trying to keep everyone alive. and because of the likelihood that healers will be the main ones benefitting from CTA at this point, healers will be disrespected and boo-ed. "L2heal, you noob. you're getting that damn satchel!"
e) competent healers will avoid RDF
f) influx of bad off-spec healers because of CTA
g) now that both healers AND tanks are increasingly likely be fail in RDF, competent dps will avoid RDF
h) RDF will be cement their reputation as destined-to-fail, and almost everyone will get their badges through guild runs and trade chat pugs (with or without WTB roles)
at this point, if blizzard decides they want RDF to be more than a barely-existent part of the game, either blizzard will try to force people to do RDF (resulting in bitterness), or will finally realize that realm-option/only RDF and/or attitude/behavior repercussions are the only way to save RDF.
Kritten Apr 17th 2011 5:30PM
I love to tank and have several maxxed out alts that can tank--warrior, druid, and a dk--but won't use LFD and pug as a tank by myself. I usually run in full guild/friend groups, or rarely 3 of us will queue and pick up two randoms. I don't solo tank queue.
The "goody bag" will never be enough motivation for me to solo queue because I play wow (and tank) to have fun. Having random strangers be verbally abusive or unpleasant to me or other group members is not fun. I want runs that are at least polite and ideally pleasant. I don't care if there are a bunch of wipes (and people improve), or no one wipes at all. Did I get enough comraderie and emotional feedback to make it worth 1+ hours of my life? It's fine if people only say "hi" and "good group" during the run. Are they trying to play as a team, or as a bunch of self centered solos?
I don't play WOW for imaginary loot (an added benefit, but not the main thing), but instead for the social aspect and working together to challenge and defeat internet dragons as a team. If I didn't want to play with other people, I might as well go and play a pew pew first person shooter game alone.
What *might* motivate me to queue as a tank more often in general:
1) An option to LFD only on my server versus cross server. This way, I can add both to my friends and ignore lists. If I have 1 or 2 allies queuing up with me, I am much much more inclined to run more than one dungeon a day because of the company.
2) When loot drops, Have "need" be for current spec you are running during the instance, with a lower priority for "need for OS" if the MS passes or greeds, and then "greed" as a lower priority after that.
3) If I can't have "LFD only on my server", I want an option to ignore players cross realm so they never group with me again, and another option to group with players (if we're both on line and looking to run) that I enjoyed and would be happy to see again.
Marius Sterian May 3rd 2011 6:40AM
I don't really get the message of this article. The only conclusion I see is that tanking isn't as fun as it was in BC heroics. That may be true, but in a good way. Balance between the fun of the roles is a good think imo. Anyway, I strongly disagree about your dislike of combining the BC and WOTLK heroic modes. In BC, you would have to literally beg people to do heroics with you if you had a solely-dps class. I hate multi-role classes that roll DPS but how about the classes that can only DPS??? Was it normal for them to struggle in finding tanks and healers. I think not. And now turning to the WOTLK HCs. Fast runs that only require the skill of being fast?? Now where's the fun and challenge in that? I sincerely love the new heroics and hope they keep them the way they are or improve on them of course. But they should not return to how they were in BC and WOTLK.
Anyway, leaving opinions aside and returning to the facts: right now there is truly a shortage in tanks and healers. Me as DPS (hunter) usually wait 15 to 30 minutes for a group. I'm somewhat certain that the rewards for filling a needed role will fix this situation the least bit. So.. in conclusion, what Blizzard is doing is really good (except billing for both the game and the play time of course :) )
Focalor May 11th 2011 2:17AM
Most of the Tanks commenting here seems to revel in the "whiny primadonna" reputation that tanks have....this is the third MMO that I am tanking in, and I'd wish my fellow tanks would STFU and tank! In a dynamic, fast moving and hectic instance/raid no class/spec is harder to play than the others, it just takes different outlooks. I've screwed up as many pulls as my DPS/healers have, and I have quite a few wipes to my name....can any of you whiny tanks claim otherwise?