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Ask the Devs scrapped, new Q&A coming soon

Ask the Devs, Blizzard's question and answer series with the developers from topics ranging from tanking, raiding, guild advancement, and more, will be coming to an end after the final role-oriented feature on healing.

Criticism for Ask the Devs was occasionally harsh. Players submitted questions and then voted on which questions would be answered by the developers. Blizzard acknowledged that this system did not work as they had intended and will most likely be changing the format to meet the needs of the question and answer format.

Bashiok took to the forums to discuss why Ask the Devs hadn't panned out for Blizzard the way they would have liked. Much like many of the arguments against the format, Bashiok agreed that the popularity-based scheduled Q&A system was not something that provided the developers with the best questions, nor the best questions that had salient answers. In this tricky business of game design, sometimes asking the right question is more important then the answer you get. Bashiok assures the community that something new is in the works and up his sleeves, and I eagerly await the new and improved Q&A format.

Hit the jump for Bashiok's full post on the Ask the Devs feature.

Bashiok
I'm not going to bother getting into the specifics of what was answered or why or any fansite articles bashing the process; it's been covered many times before.

But, at the core, I think we agree it's not working. While we could (and do) lament over the reasons why a scheduled Q&A based on question popularity doesn't sit well with people, the bottom line is it can't go on as it is.

We don't expect people will ever be completely happy with any Q&A. Regardless of how they're conducted we'll never get to every question, so there are always going to be complaints that we didn't answer the right ones. But Ask the Devs is different. While there are certainly arguments that answers didn't say the right things, or didn't give a firm answer on how a problem would be resolved, the process just doesn't work because of the format.

We've spent a lot of time discussing why it doesn't work, and while that's interesting to us, the bottom line is that once we've finished the role Q&A's with healers, we will be ending the Ask the Dev series.

Our goal with Ask the Devs was always to increase interaction with the developers, to provide a direct conduit to their thoughts and process. We're in the planning stages for a new Q&A process that will replace Ask the Devs, and while we're absolutely certain people will continue to be upset we didn't answer every question, we think it will overall be a far more successful approach.



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