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6-16-2011 @ 5:27PM
more than anything, I think Blizzard wants to be able to express to its subscriber base that "we care and are listening" about how people enjoy their game. It's also incredibly difficult to show that you care as a developer AND be able to not get yourself caught up in box you never intended to get yourself into. Tricky stuff, this.That being said, they have to really improve some of their PR skills after the atrocious Tank Q&A... how they go about doing it really does seem like a tough thing to do, but they are probably right in that the "Ask the Dev" format isn't quite the place to do it.
6-16-2011 @ 5:38PM
I mean really, there was a Q about dps survivability in the Tank Q&A.I think it was about time for a new system
6-16-2011 @ 8:11PM
Close - they want their customers to BELIEVE that they care and are listening, and will answer their questions. Actually doing so is secondary to maintaining that belief.
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