The Lawbringer: Positive value creation from the negatives in the games industry

The no-win situation is, at its core, a sad state of affairs. Seriously, no one is winning in a no-win situation. In fact, everyone could be said to be losing.
Piracy has been long held to be the dire no-win situation in the video game industry because it represents a perfect culmination of utter loss -- an infinitely copyable product that took millions of dollars to produce being distributed for free. No profit means the studio gets its windows shuttered and no one goes home employed.
Last week, I read an article on PC Gamer that talks about Runic Games's Torchlight. The game is a fantastic spiritual successor to the Diablo series that the company's CEO, Max Schaefer, served as lead designer for. Runic Games was essentially bought by Perfect World, a Chinese MMO company that seeks to release an MMO version of the popular game.
Schaefer has some different views and conclusions about how piracy effects his game. In a nutshell, Schaefer sees no problem with the millions of illegally downloaded copies of Torchlight in Asian markets. When the MMO is released, the brand recognition and audience building that piracy affords will bring in new customers for the eventual MMO, where it is harder to pirate a service. With so many games going online these days with multiplayer components requiring authentication or even a license purchase (as with used versions of PS3 and XBox 360 games), is this the right attitude to have in world where a game's success is made or destroyed based on sales? Is this line of thought able to coexist with the fickle dev studio and publisher system in place now in the industry?
Ultimately, we can learn something from Schaefer's comments, especially about audience building. And, potentially, we can see the future of World of Warcraft's distribution as the game gets a bit heavy in terms of barrier to entry.
Torchlight turns piracy into "free" publicity
There are many factors to consider about Schaefer's piracy comments. The fact is that it's not a comment every studio or CEO gets to make. Using one fully featured and fully developed video game as advertisement for the eventual pay-for model is a risky and expensive endeavor for any studio and publisher. Schaefer cops to the inevitability of piracy and makes the honest realization that fighting piracy is an uphill battle because of the nature of the opposition.
A similar anecdote to Schaefer's comments comes from Gabe Newell and Valve's problems with piracy in Russia. Valve games were being pirated left and right in Russia, a notoriously difficult piracy market to crack. Rather than fight pirates with heavy DRM and "negative value," Valve instead decided to figure out why their games were being pirated rather than purchased. Pirates were doing a better job with the Russian translation of the game and were releasing them before Valve's Russian versions were to be shipped. So, Valve beefed up the localization team for Russia and started releasing games there day one with English and other European releases. Piracy plummeted, turning Russia into one of Valve's largest markets.
Much like Gabe Newell's issues with piracy in Russia, Schaefer makes the same general conclusions -- be nice to your customers, don't overburden them with DRM, and charge a fair price and you will succeed. Fighting piracy isn't about restricting players but adding good will, long-term player satisfaction, and positive player experience to the act of purchasing, or even pirating, a game.

Here's the problem with the piracy-win stories -- they are fact and situation specific. Not every studio and publisher can still succeed based on the costs associated with piracy and games development. Torchlight was already a hit in the US and EU before this article on Chinese piracy. Their success was secure. The MMO was already in development, and it helped that Torchlight was actually a totally awesome game. Could every studio allow for millions of copies to be stolen and still turn a profit so early in the game's life?
I would wager no. Not every studio gets to snap their fingers and make better Russian localization happen. Not every developer gets to write off millions of illegally downloaded copies of their game as audience-building advertising. I do not want to seem like I am enforcing or supporting the incredibly poor amount of DRM currently polluting the games market and turning would-be purchasers into pirates, but the Torchlight mentality is the right one to take. It is a wonderful thing that successful developers are at the forefront of the piracy fight by extending the olive branch, so to speak, and turning pirates into purchasers not only for themselves, but creating a culture of purchasing games and building good will.
Brand recognition is key
The biggest take-away from Schaefer's comments is that brand recognition and advertising is a huge part of why he is fine with the piracy in China. Eventually Torchlight will MMO-o-tron itself into a pay-for-premium-content-based free-to-play. That is where the real money lies. With so many people accustomed to the Torchlight brand and happy with the game they stole for free, some of those players might be totally willing to pick up a free client and put their money on the table for the Torchlight service. It is this lesson that I think World of Warcraft needs to learn in the next year.
Positive value and dealing with WoW's barrier to entry
Many players have an odd problem with World of Warcraft right now -- it is hard to get into the game. Much like Everquest showed us way back in the olden days of MMOs, barrier to entry is a problem. Once a game like WoW grows to an insurmountable scale, the cost associated with getting the game up to date grows at a rapid pace. Using the Amazon US store, I quickly checked to see how much World of Warcraft currently costs: WoW Battlechest (includes Classic and Burning Crusade) was $20, Wrath of the Lich King was $38.99, and Cataclysm was discounted to $26.99. That's almost $86.00 to get current with WoW. That's a lot cheaper than it was last year, but it's still a hefty price.
Now, I don't want to sound like a hypocrite. I spend (happily, might I add) upwards of that for each collector's edition associated with WoW. A new player, the lifeblood of growing subscription numbers, sees this as a detriment. Too many expansions without a new battlechest-like box has created the type of negative value associated with the stories above. WoW is too expensive to completely play. To grow subscription numbers, Blizzard is going to have to get more WoW in more people's hands at a cheaper price.
Vanilla WoW is practically free now. The are free trials, Recruit-A-Friend bonuses, and more to get people into Azeroth. But even practically free is not enough, it seems. WoW lost subscribers over the course of Cataclysm's life after hitting a huge peak with the expansion's release. To get players back, we need to add positive value back into the purchase of WoW. Maybe WoW has to, quite literally, be free?

Piracy, admittedly, is less of an issue with MMOs and service-oriented games. Schaefer and Runic are so confident in the piracy-lite MMO model that they are willing to let millions of copies of the game proliferate in China. WoW's problems are less with pirates and more from hackers, as we have detailed in the past.
Adding positive value to the WoW retail box is a problem because the boxes are still selling, with prominent retail displays advertising WoW's MMO dominance. Despite the fact that the PC game shelves at Gamestop and Best Buy have been second-class citizens for years now, WoW dominates that retail space. We aren't in a 100% download world yet, boxes still sell, and I never want to give up my collector's editions. What we need is a new WoW boxed (and downloadable) copy.
But what does this new box look like? Tom Chilton alluded to the potential for WoW to turn into one game with Cataclysm, but the idea never made it to light. Will Blizzard bundle WoW, BC, and Wrath into one $30 box? The newest expansion stays at the $30-40 price and then gets bundled down into the box each time a new expansion is released? Will Cataclysm just be re-branded as "World of Warcraft?" Blizzard could discount down the game to $5 each like they have done at Christmas and is currently doing in the EU for digital purchases. The easiest way to inject new blood into the game and refresh the subscription numbers is to practically give WoW away.
Maybe Schaefer's piracy comments and audience building will be what launches Torchlight's MMO into the stratosphere of success. I think it will. Creating positive value from the inevitable pricing and piracy issues is a challenge for any developer, to be sure, but it's a move that needs to be made. Blizzard can echo this sentiment by changing the WoW retail pricing structure to more easily accomodate players to their subscription service.
New WoW box by the end of the (fiscal) year? I'm willing to bet on it.
Filed under: Analysis / Opinion, The Lawbringer






Reader Comments (Page 1 of 2)
cyanea85 Jun 17th 2011 1:16PM
I admit that I pirate my games. Not all, and I'm more than HAPPY to pay for them, but with the way the economy is right now and student loans and bills on my back, I just don't have the capability nor wish to plop down 50-60 bucks for a game that I'll only play once or that turns out to be a clunker.
More often than not, I pirate to test it. If I feel its worth it, supports replay value (I prefer single-player. A 10-hour campaign with the only replay value being "fetch quests" or New Game+ is not worth 60$ bucks to me) and I feel that the company won't treat me like shit (restrictive DRM, cancelling support for the game after 6months, releasing the game as buggy and then never patching it, etc), I'm more than happy to pay full price for it. Valve, Blizzard, Firaxis, the guys who make the Total War games, and Bethesda get a significant portion of my monthly entertainment budget because I feel like I'm getting my 60$ worth playing those games. I just don't have the money to risk on every interesting looking game nowadays. When I was a kid, I bought any PS2 game that looked cool. I've got a library of about 40 games, and I've only beaten half at most. I can't afford that anymore, so it's either: Not buy anymore games at all because I don't want to risk it, or pirate and play for a bit and decide.
I'm ready for my flaming now. (On demos, I play them, but they don't release them for every game anymore.
cyanea85 Jun 17th 2011 1:18PM
Anyway, my point was that not all "pirates" do it out of malicious intent. I test drive cars before I buy. I test play games before I buy.
Vitos Jun 17th 2011 1:21PM
I do the same on occassion. If its from a publisher I don't know, or something that looks interesting, but not great, I'll grab it. When Dragon Age came out I hadn't heard of BioWare. After about 20 minutes of playing I bought it. And Mass Effect. And KotOR. And Jade Empire. And looked for Baldur's Gate on Amazon because Steam didn't have it.
So- because of that, BioWare has made a huge chunk of cash off me. Since I like what they do I continue to give them money so that they can continue to make games.
cyanea85 Jun 17th 2011 1:23PM
Bioware. That's another company I forgot about.
I'm frothing at the mouth for ME3 and TOR, and am MORE than happy to give them my credit card on launch day for those two games because I know what to expect.
Hal Jun 17th 2011 1:52PM
@cyanea
Do you purchase the games you end up liking and deleting the ones you only play once?
cyanea85 Jun 17th 2011 2:03PM
@Hal
I do.
For example, I just (a few months ago) discovered Fallout New Vegas (shows how much I attention I pay to gaming press). I really loved Fallout 3 and was all set to buy New Vegas...when I discovered that the game wasn't actually developed by Bethesda but Obsidian who had left a bad taste in my mouth with their buggy, unfinished, and all around bad KOTOR 2. So I downloaded it. I played it for a few hours and quit. It was too much of the same in terms of gameplay, the story felt really disjointed, the world wasn't nearly as enthralling as it was the first time, and the bugs were disheartening. So I uninstalled it and didn't buy it.
(Not all bugs are dealbreakers for me. Evil Genius was buggy as hell, with a final mission objective that was unobtainable without using the console, but I bought it (and then again a few months ago) because the game was humorous, fantastic, fun, and full of replay value.)
Spriestess Jun 17th 2011 2:22PM
I hear what you're saying. Funny enough, Evil Genius was one of the games that really raised my DRM ire. I have the game on CD, have had it for years (and yes, it's funny and awesome). I just about lost my mind when it wouldn't work anymore because something flagged my legitimate copy of the game as pirated :-/ Finally solved that problem by getting it on Steam.
Personally, I don't mind buying a game. I'd like to say it's because it's the 'right thing to do' but honestly it's more selfish then that. I like gaming therefore I'm going to support the companies that provide games I enjoy. I also like very old games that aren't easy to obtain anymore. Thank goodness for Steam, they've brought back old classics like Evil Genius, X-Com, etc and I'm more then happy to drop some money on them to relive that experience.
Personally, I understand the need for DRM... but in so many cases it hinders legitimate customers while really doing very little to prevent piracy. Take Spore for example. I really look at EA distrustfully after that mess and it would take something serious to consider buying another game from them.
And yes, I paid for Torchlight, it was worth it.
The Dewd Jun 17th 2011 2:30PM
This almost makes me miss the days of old. (I'll be showing my age here.)
This is where freeware demos REALLY nailed it. You could download a game (sure, this was pc-based RPGs that would fit on a 5 1/4" floppy) and play it. Usually you were limited on character levels or couldn't leave the, for a lack of a better term, starting area. If you liked the game, you bought it. The guy (yeah, one person) who made the game got some cash and you got a chance to try it out first.
And yes, I did actually buy a game like that one time. Somewhere around 1990 or so. :)
(I think major corporations need to rethink piracy - the RIAA really shot themselves in the foot with the way they fought electronic distribution instead of embracing it. I wouldn't be surprised if some people pirated music in retaliation. Admittedly, paying $15-20 for a CD with 1-2 good songs and a bunch of filler just isn't worth it for the consumer.)
cyanea85 Jun 17th 2011 2:35PM
@Spriestess
Isn't it fantastic? I loved playing as the Fu Manchu parody just because I loved watching his "Kill Minion" animation.
I believe in supporting companies, but I also think there's an important line to draw. If I purchase a bad video game, I feel as though I'm supporting the company...in making another bad video game. Whereas when I buy a game that I know is good, I'm telilng the company, "Continue to make games like this and I will give you a blank check." That's why, despite being a huge fan of the Medal of Honor series on the PSOne and PS2...I stopped after Frontline because I rented Rising Sun and found it to be atrocious and it just seemed stale in every iteration after that. And now it's just another Modern Warfare/gun-metal and brown colored shooter?
Pass.
cyanea85 Jun 17th 2011 2:37PM
@ The Dewd
No problem, because I'm about to show mine.
I absolutely LOVED the Shareware model, especially the ones that id Games used in the early nineties: you'd get to play a full third of the overall story. It was free and it was PLENTY of game. You had to pay for the second and third installments.
They rarely were limited in gameplay and you got to see EVERYTHING the game had to offer you. Traffic Department 2192 and TIE Fighter were the first games I bought legitimately as a kid because I played the shareware bits, and was blown away.
Spriestess Jun 17th 2011 2:47PM
@cyanea85
Haha, I love that guy! I tend to play as Alexis because she's just cool. It's such a funny, unusual, and enjoyable game. And here's the thing... that game is 7 years old at this point. And it's brought me 7 years of enjoyment (off and on over that time of course). Just recently I loaded up my very old copy of Pharaoh, which is 12 years old (and now I'm showing my age too!). Something that I can use and enjoy for 10-ish years, I have no problem with paying for.
I do completely understand what you mean by saying that paying for a lousy game kind of feels like supporting more dreadful games to be made. I tend to try and research games as much as I can before buying them... and get really frustrated when I mess up and buy something that turns out to be a buggy, dull, or dreadful mess.
DarkWalker Jun 17th 2011 4:01PM
I have an interesting rule about purchasing non-MMO games: I only purchase them after there is a fairly perfect crack available. No exceptions, no matter how much I want the game. I HATE DRM, and I won't risk getting locked out of a game I bought due to misbehaving DRM.
(I mostly ignore Battle.net, Steam, and D2D due to their online DRM; as for the older Blizzard games on Battle.net without DRM, I already own all of them.)
BTW, my game shelf at GOG (which sells old games without DRM for reasonable prices) is already quite nice, with at least a couple years worth of games :)
scherbaddie Jun 20th 2011 7:33PM
@ The Dewd
If you're routinely "paying $15-20 for a CD with 1-2 good songs and a bunch of filler", maybe you're listening to the wrong 'artists' (I use the term loosely)...
Vitos Jun 17th 2011 1:18PM
Also throw an authenticator into the fat pack and that would seal the deal for well, not me considering that I already have the game, but I think $57 dollars to get the full game and extra security is a good deal. Even if Cata went back up to $40, you're at $70, which, while more than any standard console or PC game, is still a good deal given how long those games entertain and how long players play WoW.
matt Jun 17th 2011 1:23PM
No amount of DRM will turn a pirate into a buyer. To me, this is an un-assailable fact, when a pirate bumps up against a technology wall that he/she cannot overcome, the frustration will turn into bad will toward the publisher.
Newell has the right idea, when you find that people are pirating your IP rather than paying for it, you are best served by attempting to find out why. If your shop cannot afford to do better Russian localization, perhaps you have no business in the Russian market. And if you have no business in the Russian market, Pirated materials are not lost sales, you cannot lose a sale you never could have made.
DRM is perverse in that it is often punishes domestic, paying customers in an attempt to keep non-domestic pirates from enjoying your media. It also lowers the value of the product making piracy more attractive. A DRM song that only plays on one devices is worth less than a song that plays on any device, If the value proposition does not stand up, piracy is more likely.
Providing value to your customers is hard. Digital media is scary because it has zero marginal cost for reproduction. When you add that together, it is easy for a CEO to convince stockholders that falling profits are due to piracy rather than an inability to provide value to the customer. As long as corporate boards are made up of baby-boomer white guys with a thin understanding of the digital marketplace, DRM will trive. Only when there are more "digital natives" on corporate boards to call shenanigans to that excuse, will DRM really abate.
Thomas Higgins Jun 17th 2011 9:54PM
I hate DRM. Which is why I will never buy Grand Theft Auto IV on PC no matter what gets bundled in the deal. I may get it on Xbox 360 but not on my main games machine as the amount of DRM on the game is just frankly taking the piss out of the customer. It inconveniences the honest buyer and makes the pirates and the warez scene frequenters rub their hands in glee.
It should die a quick and painful death as far as I am concerned.
(cutaia) Jun 17th 2011 1:35PM
A totally free package for Classic-Wrath would really make it easy for someone to just pick the game up for one month every now and then. As it stands, a player that casual isn't going to want to spend all that initial money for something they might play one or two months out of the year.
I think it's a decent idea.
techvoodooguy Jun 17th 2011 1:56PM
You underestimate how much abuse would be done with the free accounts. I know that I can't speak for everyone, but the first thing that crosses my mind when I hear 'free account' is 5-boxxing shaman. Chain Lightning, anyone?
techvoodooguy Jun 17th 2011 1:58PM
WTB Edit button. Anyway, I realize that Chain Lightning and Ele as a whole got nerfed (my current arena partner has a 'when the stars align' video of him one-shotting a 5v5 team with it). It actually probably be a group of DKs, now that I think of it. Howling BLAST!
(cutaia) Jun 17th 2011 2:33PM
I'm just talking about the software for Classic-Wrath. People still need to pay their monthly fees, and I left Cataclysm out of the equation.
So, am I understanding correctly that suddenly a mass of people would start paying $75 a month so they could one-shot random players with their 5-boxed level 80 characters?
Seems like too far-fetched a scenario to be an argument against free software for the 1-80 game.