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7-15-2011 @ 10:33AM
Also, something to make sure of, and I only say this because somehow I made the (stupid!) mistake of accidently buying from the wrong store, make sure you're in the right region (US, EU) store. This sounds sooo simple, so much like something that doesn't even need to be mentioned, but.. when I was buying the moonkin as a birthday gift for someone, I got all the way through the transaction (which means the gift email was sent) before I realized that I had made a purchase from the EU store. I know exactly what I did, I googled blizzard store, didn't even look at the url once I got there. Logged in, authenticated, clicked what I wanted (since I already knew) and checked out. Didn't notice the euro symbol rather than the US dollar.. since it appeared to be the same price (10 euros, 10 us dollars). But, when my friend tried to redeem the code she got an error message, and after being on the phone with blizzard for over an hour (on hold mostly), it was figured out that I bought the wrong region's code and that they aren't interchangeable or "fixable" other than to return and purchase the right one.Both sets of Blizzard service people were nice and helpful. The US person apologized that there really wasn't anything he could to to make it work in a quick and easy way. And the EU person that responded to my email was apologetic and said my refund had been processed and included the link the the US store. :) Though, I've never had a real issue with Blizzard support - my only complaint is the on-hold wait time. But really, once you get to talk to someone they've all been nice and helpful and its always worth the hour or more you may spend on hold.I ended up purchasing another moonkin the next day for my friend, and when the refund hit my bank account, bought another one for me. :)
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