Blizzard responds to Swifty ban incident

Swifty livestreams events with his guild on occasion and even hosts parts of the stream himself. Being the WoW gamer celebrity that he is, his stream attracts a good number of viewers. His own YouTube video response to his ban acknowledges between 4,000 and 5,000 people were watching his livestream. People flocked to the server, and the disruptions began. A number of players, including Swifty, were banned. Over the course of the day, Blizzard reviewed the information and decided to unban Swifty.
Bashiok comments on Swifty ban
We recently monitored a situation where a large number of players intentionally disrupted access to multiple realms by gathering together and mass-spamming game emotes. In some cases, individual players spammed an emote upwards of 30,000 times.
As a result, some accounts found to be active participants in this activity were permanently banned. Upon further review, we have made the determination to reduce some of these permanent bans to temporary suspensions. We're currently in the process of identifying all offenders who acted to purposefully disrupt game service and will administer proper action to each participating account.
We're dedicated to providing a fun, stable, reliable gameplay environment for our players. While an exception was made in this case, accountholders who intentionally participate in events that contribute to realm instability will be subject to significant account actions, up to and including a permanent vacation from the game.
Please keep discussions related to this action within this thread. Related discussions outside of this thread will be locked, deleted, and/or fed to Murlocs.
Have fun and please remember to play responsibly.
As a result, some accounts found to be active participants in this activity were permanently banned. Upon further review, we have made the determination to reduce some of these permanent bans to temporary suspensions. We're currently in the process of identifying all offenders who acted to purposefully disrupt game service and will administer proper action to each participating account.
We're dedicated to providing a fun, stable, reliable gameplay environment for our players. While an exception was made in this case, accountholders who intentionally participate in events that contribute to realm instability will be subject to significant account actions, up to and including a permanent vacation from the game.
Please keep discussions related to this action within this thread. Related discussions outside of this thread will be locked, deleted, and/or fed to Murlocs.
Have fun and please remember to play responsibly.
Even as the internet erupted in a torrent of "Unban Swifty" posts, supported by Swifty's own YouTube video comment on the situation, Blizzard's wheels were already turning to get Swifty and some other players unbanned. Many players were still left with their bans, however; Bashiok assured the community that the bans that were not overturned were justified.
Bashiok responds to Swifty ban
None at all. We took appropriate measures to review existing suspensions and address them appropriately, and as stated in the original message, anyone found to be involved with intentionally disrupting the service will be receiving the appropriate action taken against them.
I think there are situations where people are very loud about something, they happen to be right, and we address those situations appropriately. But one doesn't influence the other. We're more than willing to make unpopular decisions if they're the right ones to make.
I think there are situations where people are very loud about something, they happen to be right, and we address those situations appropriately. But one doesn't influence the other. We're more than willing to make unpopular decisions if they're the right ones to make.
To further clarify, Bashiok posted a final "we've reviewed the evidence" statement. He wanted to make it clear that Blizzard had looked at the evidence, realized it had made a mistake, and corrected the Swifty ban. It was not an "exception" -- a word that suggests Swifty was "in the wrong" for what he did.
Bashiok comments on Swifty unbanning
It looks like there's some confusion regarding our original message -- in large part due to some poor word choice.
Just to clarify, the decision to change some of the bans to suspensions was actually a correction, not an exception. We reviewed the activity and felt that based on the evidence, the original decision to roll out the ban hammer was incorrect, and the appropriate action, for those bans that were undone, would have been to issue a suspension.
The key words are "based on the evidence," not "based on the activity." The activity of intentionally trying to crash a realm is exceptionally ban-worthy, and we won't hesitate to permanently ban accounts that are involved in that kind of malicious behavior. However, we tend to base the degree of disciplinary action on the evidence we have indicating to what degree the account in question is involved. That was not done for some of the accounts that initially received a full ban, so we corrected the initial mistake and reduced the ban for those accounts to a suspension.
For those concerned with this particular issue, I hope this clarifies things somewhat. I've edited the original post to hopefully avoid similar confusion moving forward.
Just to clarify, the decision to change some of the bans to suspensions was actually a correction, not an exception. We reviewed the activity and felt that based on the evidence, the original decision to roll out the ban hammer was incorrect, and the appropriate action, for those bans that were undone, would have been to issue a suspension.
The key words are "based on the evidence," not "based on the activity." The activity of intentionally trying to crash a realm is exceptionally ban-worthy, and we won't hesitate to permanently ban accounts that are involved in that kind of malicious behavior. However, we tend to base the degree of disciplinary action on the evidence we have indicating to what degree the account in question is involved. That was not done for some of the accounts that initially received a full ban, so we corrected the initial mistake and reduced the ban for those accounts to a suspension.
For those concerned with this particular issue, I hope this clarifies things somewhat. I've edited the original post to hopefully avoid similar confusion moving forward.
We took our time putting out this story because, frankly, we wanted to see where it would go. It is quite clear from Swifty's history with World of Warcraft that he wouldn't have wanted to intentionally cause mayhem (on the scale that happened, anyway) and that his intentions were pure, if unknowingly misguided. To be fair, Black War Bear runs can crash servers, and it is a common understanding that orchestrating server crash events is a definite no-no in Blizzard's eyes.
The Swifty controversy, if you can call it that, is an exercise in the temperament of community reaction. I like Swifty because he brings a fun angle to the game I play. I like Blizzard because, well, it has the keys to the castle. When events like Swifty's livestream debacle happen, we can and should expect the people in charge to look at the facts. Blizzard was already in the process of unbanning and making decisions before Razer asked Blizzard what was going on. When Blizzard realized that Swifty's streaming event was not malicious, it rectified the ban.
If people are wondering why "non-celebrity" WoW players kept their bans, look at the facts -- people spammed emotes and actually tried to and succeeded in causing server disruptions. It seems that Swifty, while at the center of the controversy, didn't do anything wrong.
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Reader Comments (Page 8 of 8)
Dude Jul 19th 2011 7:08PM
I didn't do it.
ArJarBaJarJarJeebus Jul 19th 2011 7:28PM
800 million+ innernets to Swifty and all those who participated!
Crashing a server is epic win!!1!!!1!!!
Revanel Jul 19th 2011 9:05PM
I think Swifty is a huge douchebag for doing this and deserves to be perma-banned.
That's my take on this.
loop_not_defined Jul 19th 2011 9:12PM
aaronmhayes: "If all 4000 people spam an emote 5 times a second you get 5*16bits*4000/8(bits/byte)=40kB/s going from the server to each client."
You realize that's ~160MB/s total leaving the server from emote spam alone, right?
themightysven Jul 19th 2011 9:34PM
perhaps a Lawbringer about this incident?
Xantenise Jul 19th 2011 10:17PM
Am I the only one who watched the "I was banned" video, heard the music as if somebody had died and saw the sad face and thought, "What a drama queen"?
tara.dawes Jul 19th 2011 11:07PM
No, you were not the only one. Although Athenes response video to it was possibly even more overly dramatic and cheesy. Seriously, their reaction was almost of one of finding out you are being jailed by some foreign communist government for daring to speak your mind.
Sysgoddess Jul 20th 2011 8:04PM
Pretty much my reaction as well, Xtanise. He's the biggest attention whore I've seen in a while and all the 12 year old fanbois just flock to it.
tara.dawes Jul 19th 2011 11:05PM
Huzzah for one sided reporting, glad you like the guy and all but the fact is you left out half of what happened. They crashed not one but three servers, once is accidental when you are on your way to crashing the fourth before Blizzard pulls the plug on you it's purposeful. After he was banned, his "followers" basically held a server hostage till the ban was revoked. His world get-together had nothing to do with an objective in the game (unlike the black bear runs you tried to compare it to), it was so he could get paid by Razer and give out items. His sheep also felt the need to go onto the forums and spam pointless crap over and over again.
Bottom line if random joe player would have done this, the outcome would not have been the same. They may have convinced Blizzard to undo their ban but it would have taken more time than it did for this man to get his account back. The things he had going for him were threefold - he's some kind of e-hero to certain players and is well known by a certain segment of the wow population, he is a paid representative of a company that does business with Blizzard and a Blizzard customer service agent acknowledged that they were "fans of his guild". Apparently if you make crappy youtube videos about a video game you are above the ToS - who knew.
Al Jul 19th 2011 11:27PM
Yeah, the second sentence was a warning sign. "While Swifty acknowledged that he never intended to crash the server".
Hooray for treating claims as acknowledgement, and making zero mention that they crashed more than one server.
Teresa Jul 19th 2011 11:11PM
I think following internet "celebrities" on wow, here, or anywhere is retarded. Maybe its because I regularly read /b/, but I find being in a condensed population of trolls to be hilarious. I dont join, just fun to watch.
Who cares if the server crashed? It happens occasionally, getting dc from a boss fight for example, I shrug and log off until the server comes back up. Ive seen people that have done way worse than crashing a server that deserve a real ban; this is child's play and is no longer interfering with the other customers.
ashtin Jul 20th 2011 1:50AM
he really should have stayed banned him and all of his followers. he plays a video game and he violated the rules. Period. Players like him are one of the reasons why I turned my back on this game once and for all a month and a half ago. They think they can do anything in this game and then threaten to do whatever or get hordes of players to do whatever just so they get their way. Its why the game is on its way down further to douchebagville.
rukamich Jul 20th 2011 2:12AM
I like how 4-5k people watching something on YouTube = "celebrity".
Been playing this game for 6 years, and this banning is the first I've even heard of the guy.
For him to claim that he didn't mean to crash the servers is ridiculous, tho. I can only base my opinion on the very (VERY) few posts I've seen about the guy, it seems pretty obvious that anyone with half a brain could add up "lot sof people in a small area = crash".
Especially anyone who has dealt with the old IF/Org lag (or even more recently the Dal lag).
Melonie Jul 20th 2011 6:31PM
He has almost 200,000 youtube subscribers and over 38 million views. That constitutes as an internet celebrity.
I'm surprised you haven't heard of him.
Spencer Jul 20th 2011 8:55AM
Blizzard is like a spoiled a child playing Calvin Ball... The rules are made up as you play.
ashtin Jul 21st 2011 2:11AM
that's the problem not many of them can. This game is their life. And them getting banned was the end of their world. And for a lot of them they think Swifty or swisel or whatever he chooses to call himself he thinks he's some kind of hero. he's really no one. He didn't cure cancer. He isn't protesting for human rights or the exploitation of minors or the inhuman treatment of animals or anything like that.
busuan Jul 21st 2011 7:04PM
I got you really upset, didn't I?
Hehe, cost you nothing, really?
You know math, and computa? Then stop your r-tard, mechanistic view of network systems!!!
Who are you anyway?
paws4thought Jul 26th 2011 9:54AM
The main players in this, including the so called WoW celb "swifty". know what was going to happen they are not the first nor will they be the last to crash the servers. For what reason other than to be a dick, i have no idea.
Common sense would suggest they knew full well what was going to be the outcome of the event.
tranquilfiend Oct 15th 2011 11:38PM
How does a live stream on youtube crash Blizzard servers?