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9-16-2011 @ 7:11PM
I am more than a little frustrated with PayPal, and I'll tell you why.I used to have them be my subscription payment source, but during the most recent "re-up" there was a bit of a hiccup. The payment went through just fine, the money was in the bank account, the money left the bank account to PayPal, and then went on to Blizzard. Then, for whatever reason and I still have never received a satisfying reason why, they denied the transaction (PayPal did).So they take the money back from Blizzard and put it back into my bank account. Of course, now I'm a week or so into a 3 months game time without actually paying Blizzard. So Blizzard, rightfully so, cancels my account. I end up calling CS and they get me set back up with a 3 month game card with a credit card.So I was able to get back in the game in about 20 minutes, but there was also the warning from Blizzard that if my PayPal bounces again, they will cancel the account forever. It was just very frustrating that PayPal rejected the payment without notification, and never actually told me why they did.Needless to say, I will not be using PayPal for recurring subscriptions anymore, at least not with Blizzard. It was a bit of a letdown on their part, customer service-wise.
9-16-2011 @ 7:38PM
(Second attempt at posting a reply)That sucks. I wouldn't want the shadow of a permanent cancellation hanging over me when I didn't even do anything.I had a similar non-WoW issue happen to me within the past week. I had a Bank of America account closed without notification and without reason and the account was still accepting my checks at the ATM! I got the matter settled, though the host of CS people I spoke with over the phone and in person could never explain to me what happened. They didn't know and each representative I spoke with said they had never seen anything like that happen before, as I hadn't violated any of their terms. In the end, all it cost me was about 2 hours of my time and a bank visit to get it sorted out, but it's still stressful to have something out of your control mess with you without ever understanding why.
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