15 Minutes of Fame: Legally blind player with hearing loss conquers raid healing

Talk about working around healer's tunnel vision: Rainbo, a 25-man discipline/holy priest on Cenarion Circle (US-H), stays out of the fire working with a mere 10-degree field of vision. Rainbo suffers from Usher Syndrome, an incurable condition that causes deafness and progressive vision loss. Despite those challenges, the 29-year-old gamer has played WoW off and on since it first came out.
"Basically, I only have a small field of central vision that is obscured with floaters and flashers, but I creatively use addons and techniques to successfully raid -- even on heroic," Rainbo says. "We're currently 4/7 heroic Firelands, which puts us as the #8 guild on the server in terms of progression." Pretty hot for a guy who can't even see the fires he's moving out of.
Main character RainboGuild Endow
Realm Cenarion Circle (US-H)
15 Minutes of Fame: Tell us a little bit about your vision and hearing loss, Rainbo. What is Usher Syndrome? Is this something you've struggled with all your life?
Rainbo: Usher Syndrome is actually a combination of two other conditions, hearing loss and retinitis pigmentosa. Retinitis pigmentosa starts with night vision loss and is followed by peripheral vision loss. Though the progression of this disease varies by person, usually tunnel vision, then eventually complete blindness, occurs. This is currently incurable, but medical advances are making progress in treatment options.
I was born with a hearing loss, and I've worn hearing aids as long as I can remember. Without them, I can't hear much of anything except low-frequency sounds. Hearing aid technology has improved tremendously, and I now have digital hearing aids with a variety of cool features like a mode optimized for speech.
The vision loss has been a more recent struggle. Night blindness for me began around age 14, and gradually my visual field decreased. At 29, I've become legally blind -- less than 10 degrees of visual field. I recently attended a summer program for blind and visually impaired adults, which was amazing! Though I don't really need to use Braille yet, I've started to learn it and also have learned how to properly walk with a white cane. (It's harder than it looks.) I'm continuing my Braille education with the Hadley School for the Blind, which offers fantastic free resources for visually impaired people and their families. Additionally, I'm learning more every day about laws (i.e., American with Disabilities Act and White Cane Law) and programs (i.e., Free White Cane Program and Free Access Pass to national parks) that pertain to me.
We understand raiding is your bag. Are you in a progression group, or do you generally come in after other guildmates have gotten the lay of the land?
I'm in a progression group.

Arenas are difficult ... I simply can't keep track of where everyone is with my vision. Overall, I have a tendency to avoid PVP simply because it is less predictable than PVE, but I do enjoy doing Battlegrounds every once in a while. I can treat it like a raid somewhat and stay back and heal people.
Questing can occasionally be frustrating when some aspect of the quest doesn't cooperate with the many addons I use.
What specific issues playing WoW have you experienced based on your visual limitations?
I have about a two-inch circle of vision sitting a couple feet from my monitor, and sometimes floaters move into that circle and slightly distort what I'm seeing. So basically, I can only see a small part of what's on the screen at once. This means I'm far more likely to get attacked by a patrol I didn't see, accidentally facepull something, or not see an obstacle or cliff. Seeing if I'm standing in fire is another obvious issue when I'm watching my raid frames to heal people. Sometimes I lose where the mouse pointer is, too.
What about issues related to hearing limitations?In real life, I use lip reading to pick up any spoken words I may have missed due to my hearing loss. Of course, listening to people in voice chat, which is a requirement for raiding, can be a challenge. Some people are just difficult to understand at first. After a while, I get used to people's voices and speech patterns and it becomes much easier. Also, I have yet to find comfortable headphones I can wear for a whole raid without moving the mic too far away from my mouth.
Do you prefer calmer, more standstill and predictable fights, or do you enjoy the movement-heavy crazy ones despite the challenges to see what's coming?
Some of the more standstill fights, like Baleroc, are easier for me ... but slightly boring in a way. I have to admit I do prefer movement-heavy ones like Alysrazor because I do enjoy a challenge and it makes the battle seem more alive. It's just that much more rewarding when you win, too.
As a healer, how do you psych yourself up to get through movement-heavy, environmentally dangerous new fights without panicking?
I just try to remember that I've had tons of practice healing, and I can heal better when I'm not freaking out. Or maybe I try to think ahead to the shiny loot that awaits if we win. As far as those I'm healing, I think that over time they see that I'm a good healer and are able to trust in that.
Let's talk about the tools and addons you use to solve your vision and hearing challenges.
First, I love Vuhdo, an addon that's designed for healing but can be useful for any class that wants raid frames. Everything is customizable, like the font size, colors, icons, and size. I make my raid frames a size where I can see everyone at once. It's very easy to bind keyboard and mouse combos to simply click on the raid frames to cast a spell. A nice feature gives an arrow over a raid member's frame if they're out of range, so I know where they are in relation to me.
Power Auras is another great one. It gives you visual cues around your character that indicate debuffs, cooldowns, etc. The auras and the color of the auras are customizable, making it great for increasing contrast with the background and for colorblind people.
Deadly Boss Mods is obvious and essential for what to do during a fight, but I'll mention it anyway. Alternatively, GTFO gives you audio cues when you need to move in a fight or if you're too close to a fellow raid member when you need to spread out.
A HUD or heads-up display addon can display information like your health and/or mana around your character similar to Power Auras. I like IceHUD for this, and it has a lot of options.
SayMyName lets you know with a bell sound when someone says your name in chat or an emote. If you have limited vision and can't watch your chat box, this can be helpful.
Boss Mod: Text-to-Speech reads the combat text that addons like Deadly Boss Mods gives you; however, it is currently out of date. It might be worth watching to see if it's upgraded in the future.
An addon called kgPanels can change the color and opacity of your UI elements if you have trouble focusing on them because they're transparent.
A surprisingly simple yet important addon I use is Extra Bars. It allows you to put any size action bar anywhere on the screen. I put one right above my raid frames so I don't need to look far for it for spells that aren't bound to keyboard and mouse combos. Many people like the addon Bartender for their action bars, though.

Because I spend most of my time looking at raid frames and not at the boss, the most important thing I do is mental mapping. It helps to have a good idea where the boss and your raid members are going to be during the fight, so look for videos and guides that explain this well or offer an illustration. Since my raids are organized and each pull is done in roughly the same way, I can memorize where I need to go at every point in the fight.
Camera movement is vital to maximize what's in my visual field. It's usually best for me to stay zoomed out very far and move my camera as needed. For example, if I'm healing a tank, I can move the camera behind me so I can see my character and the tank I'm healing at the same time.
Finally, I use my own spell effects to reinforce where my healing targets are. For example, the Prayer of Mending and Penance spell effects leave Rainbo's body and travel in a straight line to my target, so I'm getting an update of where they are every so often in case I lost them. Penance actually makes Rainbo face my healing target, which is often very helpful.
How about hardware and other technological solutions?
Besides my hearing aids, I use an ergonomic keyboard, which I find helps me use it more easily without needing to look at it because of the way the keyboard is broken up.
I really don't use much extra technology because I don't find it very useful yet. What you really need to do is take the time to configure your addons and learn to move your camera around to fit your individual needs.
What options has Blizzard included in the UI and game that have helped you adapt and be able to play as you do?
Floating combat text, aggro sounds, the console command for maximum camera distance, and the ability to increase the chat box text size are all nice additions.

Well, in Rift, you can move any part of the UI wherever you want ... A feature like that would be helpful. Also, I wish there were more/better camera options for people who have it zoomed out far. It often times gets obscured by a wall or a floating overhead object.
When you're not playing WoW, what do you do?
Well, I have to spend a bit of time taking care of my very needy cat. Seriously, he's laying on me right now, as he does during most of my raids.
I'm very much into music, particularly classical and video game music. Nubuo Uematsu is my favorite composer of game music, while Mozart and Bach are my favorite classical composers. I love to analyze their music and sometimes even make some of my own ... whether it's on the piano or using software like Finale. I do enjoy many other types of music as well, everything from Pink Floyd to Coldplay.
Besides WoW, I'm a bit of a retro gamer; I love old games from DOS games to PS2 games and everything in between. Tactical strategy games are my favorite, like Final Fantasy Tactics, but I love the old RPGs as well, like Chronotrigger. I also enjoy the Heroes of Might and Magic series, the Elder Scrolls games, and I'm very much looking forward to Diablo 3! Some other favorites are Final Fantasy VI, Baldur's Gate II, and StarCraft (1, not 2).
Read more about disabled players and WoW:
- Full-body WoW with motion-sensing software
- Quadriplegic player attacks progression raiding
- Husband-wife pair teams up to overcome her physical challenges
- Visually Impaired Players: The unseen inhabitants of Azeroth
- Player with rare syndrome is dislocated but not disconnected
- Disabled player goes hands-on with joystick
- Tanking with a panic disorder
Filed under: Interviews, 15 Minutes of Fame






Reader Comments (Page 1 of 2)
jamie.holding Nov 3rd 2011 1:17PM
I have floaters and my eyesight is very poor but i can wear glasses and they are nothing more than an inconvenience to me. Well done for not letting this control your life and doing what you want to do.
/salute
tulipblossom Nov 3rd 2011 2:42PM
Stories and articles like this really make me happy. It's so impressive when issues like these can be overcome. A huge congrats to Rainbo for their ingenuity and drive.
I have floaters that can be bothersome, at times. But, I'm pretty positive that mine are very minor and that makes me grateful, for sure. I don't know if I'd have the same patience and strength as some of the people who manage to overcome adversity in this game. But, knowing people who have is truly inspiring.
Congrats again, Rainbo! And, thanks for the article, WoW Insider.
e.friedman1992 Nov 3rd 2011 1:19PM
That's awesome! I have tourette's syndrome and, among other things, it makes my arm twitch sometimes which can make healing a bit of a pain! But when I read these things it always makes me thankful that my minor disability isn't so bad after all.
moura_andreluiz Nov 3rd 2011 1:30PM
Amazing read.
And we complain that the game is too hard . :)
epitts1972 Nov 3rd 2011 3:11PM
Very inspiring! I love reading these type of stories.
Glonk Nov 3rd 2011 1:46PM
Damn, there goes my excuses on Alysrazor :P.
I see the article is out of date on your progress too, 6/7 HC not bad. Dont know how you do it on Birdy or Shannox though, impressive. Gratz on not letting your disability rule your life.
Monahos Nov 3rd 2011 1:50PM
As someone with retinitis pigmentosa, I salute you for keeping up with your passions. With gamers such as ourselves, it shows that with some forethought and accommodation, nothing is beyond our reach in this game. Great article!
Den Nov 3rd 2011 1:52PM
I love hearing about how folks overcome problems like this! I'm not blind or anything, but I love hearing about the creative ways people get around things. Also, I hadn't heard about some of those addons. Might be something some of my guildies can look into =D
red2me Nov 3rd 2011 1:52PM
For those with vision issues, I highly recommend an addon called GTFO. It gives a very loud audible queue if you happen to stand in bad stuff.
Shinae Nov 3rd 2011 2:38PM
I also recommend GTFO for people with normal vision. With so many other spell effect and other distractions, it's helpful to know for sure when one is standing in the bad.
terph Nov 3rd 2011 6:02PM
GTFO is good stuff. I just installed it after joining a new raid group that has it on their must have list. Been a lot more helpful than I expected, especially since I've had to learn heroic modes on the fly. BZZZT - 'oh crap, bubble and run!'
Zanaji Nov 3rd 2011 1:59PM
On the comfort level I cannot recommend the Razor Carcharias for a headset. Since I work nights, on my nights off I need to wear headphones while I WoW, and can wear these all night with no discomfort. I did have to send in my first pair for warranty because the mic failed, but the second pair has performed beautifully for me.
Zanaji Nov 3rd 2011 2:01PM
errr *recommend enough* dangit.
Turtell Nov 3rd 2011 5:18PM
I second that. Razer makes good products all around, especially their headphones. When I got into a more vent-heavy talking guild, my generic headset wasn't comfortable enough to wear for hours and didn't put out the type of quality that I wanted. I got a carcharias and haven't looked back. The pricetag was slightly more than what I usually allow myself to pay for gaming stuff, but the quality is definitely worth it.
Legs Nov 3rd 2011 2:06PM
Wow. Well done Rainbo, very impressive!
Not mentioned in the article, but I bet being a goblin is helpful since the toon is small: I don't have any visual impairment, but it's one of the reason I have always made gnomes!
Lady Erinia Nov 3rd 2011 2:22PM
Rainbo rocks my socks off and has been one of my best WoW friends for two years! I can vouch for his healing. He is one of the BEST healing priests I've known and consistently ranks! Don't let him full you though...he's fully competent in PvP!
(And hats off to Endow for having TWO guild members features in recent weeks!)
alyssa G Nov 3rd 2011 2:49PM
That was an awesome article, Rainbo.. you are my new hero!
Eyllis-Holy/Disc priest
Aidrana Nov 3rd 2011 2:54PM
I'm from Cenarion Circle too but recently switched servers with my guild to progress. I'm deaf but don't have usher's, it's awesome to know I'm not alone!
Hats off to Rainbo for the extra challenge with Usher's!
Kylenne Nov 3rd 2011 3:09PM
I really love reading about how people with disabilities find creative solutions to gameplay concerns. I used to know a deaf woman who was an amazing hardcore raider and made heavy use of addons (she was one of the best healers on my old server). One of the great things about this game is even though Blizz does a good job at building accessibility into the game (like with the new colorblind modes coming in 4.3), the game is flexible enough so that people can mod it to fit their own issues.
My case isn't nearly as extreme as this, but I do have somewhat wonky depth perception. Back in Wrath, Eye of Eternity gave me vertigo so badly I got physically ill the one time I ran it and I couldn't do it at all. Alysrazor is a total nightmare for me (I'm a mage but I have to stay on the ground because flying around is...bad), and we make jokes about our pally healer being my Seeing Eye Belf during tornadoes since he marks himself and leads me through. Thankfully my guild is very patient and understanding with me.
I will definitely have to try GTFO because I find audio cues extremely helpful. There was another addon that really helped me in terms of marking out player distances, it was called HUDMap I think? I don't know if it ever got updated for Cata though. I just know it was a godsend on fights like Sindy.
Matthew Nov 3rd 2011 3:15PM
You sir, inspired me.
*and* you play a goblin.
Doubleplusgood.