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11-11-2011 @ 2:14PM
@Mat McCurleyI actually had this happen very recently when my credit card failed to go through due to insufficient funds.When I logged on, it had to contact Customer Support in order to reactivate my bonus incentives. So I called them, told them my situation and it was resolved immediately. When I asked about the message to contact them about it, this is what he said, (I'll call him Kilo):(As an aside, this is a summary)"Well looking at your account, it won't affect your D3 and mount gift since you added more game time. The message you received was referring to if you left it not renewed after 7 days. [I recall him saying near 7 to 10 days or more]. Seeing as you renewed it within the week of the decline, your pass with the bonuses will remain intact."From what I was told from Kilo, as long as you renew your game time via credit card or game code within a set time frame, you won't lose the free stuff.Hope this will help others and thank you for posting this too Mat. :)Sincerely,Task
11-11-2011 @ 3:39PM
I was actually on the phone to Blizzard billing support today because I could'nt add more gametime because the card I use doesn't automatically re-bill (Maestro in the UK)While the rep didn't specifically give any time frame, when I asked him if I would lose the incentives if I re-subbed on the same day even though the prepaid time had lapsed he said 'No, you'll be fine, you won't as long as you re-sub'Which is good to know they're giving us a bit of lee-way with this!
11-11-2011 @ 3:44PM
Ty for answering that. Because of bank breaches I have been issued 5 new debit cards this year. I am always afraid that I'm gonna try to log in one day when I haven't gotten my new card....
12-29-2011 @ 7:47PM
Task thank you, I was worried because my credit card didn't go through and I won't have funds available until Tuesday! Thanks for the info!!
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