The strange world of the NDA

The non-disclosure agreement, commonly known as the NDA, is a document that the MMO world has come to rely on as a bastion of secrecy, trust, and tempered information release. As the stakes are raised with every new MMO hitting the market and larger beta tests a new necessity, the NDA has come into a new era all its own. The video game industry has never been a stranger to the NDA and, as you might expect, the MMO industry is definitely a friend to this type of agreement.
With private closed betas of MMOs becoming the new normal, sometimes it's very difficult to keep the lid on all of the information your beta provides to the masses. One of the most important public relations tools is the slow drip of information that comes out to hype a new MMO before its release date. Keeping that slow drip going without your stalwart beta testers leaking screenshots, posting anonymously about content, or taking the conversation to inappropriate venues can hurt the precious hype time you've worked so hard to cultivate.
Blizzard is no stranger to harsh NDA issues and secrecy concerns. Back during the alpha for Wrath of the Lich King, huge amounts of information were leaked about the expansion, prompting Blizzard to make uncharacteristically harsh comments toward the leakers. Many people still have the enormous Cataclysm leak still fresh in their minds, as the friends and family alpha/beta of Catacylsm was fileted on the internet, opened for the world to see from every possible angle.
As with most Lawbringer topics, this one began with an earnest email about asking Blizzard's permission to stream beta and PTR content. The short answer is that streaming and recording WoW is usually fine with some caveats that are explained in the machinima rules. It boils down to not putting WoW machinima content behind a pay wall, not making inappropriate, pornographic content, and keeping your sponsor screen time limited. There's more, of course, but that's the gist. As for NDAs, that is a completely different story.
Here's the email that started this off:
Mat,Thanks for the email, Artemas. For live and PTR content, there are no real limitations to streaming or recording content as long as it conforms to the aforementioned machinima rules Blizzard has provided. Any more than that and you're going to want to send Blizzard PR an email asking for permission for whatever it is you are looking to record or create.
I'm not sure if you have already touch on this but I'm hoping you can help me out. With the new guarantee of beta access for MoP I think a lot of us would like to try our hands at being ambassadors for the next expansion. Recording and making public videos of the upcoming content along with our own commentary on the same for our brother and sister gamers to experience and get excited about the release. I know their are a lot of people out their doing similar things for current release and even PTR. But I remember watching live streams of beta with Robin last year and her commenting on how nice it was that Blizzard let us do this. Also my wife was part of the Wrath beta and she is fairly sure there was a rule about not posting beta content, at least at first.
So my question is this; do I need blizzards permission to make public video blog about their content that include video streams of their product? I make it that general of a question because I'm interested to know about the upcoming beta, the current PTR, and live content.
Thanks for all your help;
-Artemas
As for NDAed betas, that's a completely different story. When you enter a private beta, you will usually have to agree to a game tester's agreement of some kind that will more likely than not contain non-disclosure agreement clauses and requirements. These are non-negotiable.
Really, at the end of the day, what single, run-of-the-mill beta player is going to negotiate a deal over NDA terms? You'd be surprised, actually. Some esteemed community members, popular game figures and personalities, and more can and do participate in special NDA-breaking allowances that the game's developers and publishers are cool with. But then that really isn't an NDA breach if they say you can do it, right?
The fact that you agree to these NDA provisions shouldn't alarm you or even be an issue. The simplest way to never run into NDA language is to honor the NDA. Just don't talk about the game. Don't be cute with it. Game developers have more eyes and ears in places that you probably think, and beta access is routinely terminated for people who leak information out from under the NDA. While the NDA is a document that you agree to, I think more importantly, the NDA is a mutual respect between gamer and developer.
When The Old Republic came out of NDA earlier this month, I was amazed at how little information got out about the game. Maybe I wasn't looking in the right spots. Maybe I didn't press the issue in my own mind. I had the same response and reaction to the announcement of Mists of Pandaria at BlizzCon this year. We knew so little about WoW's fourth expansion that I wish I could say more about our predictions. Although I totally did call cross-faction pandaren. While Mists of Pandaria isn't in beta yet, it still has NDA components at Blizzard proper, which goes to show you the respect employees have for their products as well as their desire to keep their jobs.
What the lack of leaked information tells me is that more and more gamers are respecting NDAs in a big way. While the NDA is sort of a clunky, weird solution to showing a game off and then spilling the beans when the veil is lifted, it's what we have right now, so we work with it. The advertising cycle of a game is milestoned through vigorous NDA release dates, and careful information "gives" happen according to a strict timeline, if you have a diligent producer.
No NDA? Why?
Some games just don't have an NDA during their beta phase. If I am remembering correctly, StarCraft II didn't have a lengthy beta NDA, but the reasoning behind the decision not to include an lengthy NDA was because of a radically different reason. Some games do not benefit from the information drip. StarCraft and Brood War were already huge e-sports titles that rocked the competitive gaming scene to its core. The prevalence of StarCraft in South Korea is monumental, to say the least. StarCraft II's beta was home to the burgeoning e-sports viability of the game, where the best casters and community members came out to showcase how awesome, competitive, and groundbreaking the new installment of StarCraft would be when it finally hit the tournament circuit. In the case of StarCraft II, no NDA gave more press than an information drip because of the nature of the game's place in the industry.

NDAs have the unfortunate consequence of having lots of bark and little bite. For instance, you're probably not going to get sent to prison over leaking information from the recent closed beta of Star Wars: The Old Republic. Your account will get banned or suspended, you'll probably be on the Bioware hit list for the rest of your life, or the Cupertino police department will break down your door and search your house, but the ramifications are not the "lock you away" type. Sure, there are always the cease and desists and the legal threats and the ramifications that come with that, but for the average player, the concern is access.
That being said, breaking an NDA is one of those unwritten cardinal sins of the video game industry. A company like Blizzard prides itself on the slow drip, the perfect execution of a marketing strategy that builds massive amounts of hype and buzz, sending players into a tizzy for information. Don't break your NDAs, kids. While they might not seem like the most important pieces of the puzzle for you, they are the world to those poor public relations and producer teams that are working this slow drip to perfection. The cynic in me wants to say that some developers hide behind an NDA to ward off bad press, but that's their prerogative, not ours. If a game is crap, you'll know it shortly after release, and if a company hid behind a non-disclosure for the sake of tricking you into purchasing a less-than-adequate product, you know who to never trust in the industry again.
I hear a lot of people say, "Well, I'd like this game better if they were just open about it." Sure, I understand that part of the equation -- we like being informed and enjoy watching the transformation from idea to shippable product. That's what the player wants. That's not always what the developer wants. The NDA is less about enforcement of a punishment for being "that guy" and leaking tons of information. The NDA is a codification of the respect that beta testers have for the developer or publisher that is indispensable during the beta process. Honor that respect.
Before we go, I wanted to answer an email that popped up during my discussion about the WoW Annual Pass:
Hi Mat i was reading your article on wow insider regarding the 12 year annual pass and you mentioned something about a 12 year wow time that you can buy, but all i see when i wanna renew my game time is 1 month 3 month and 6 month subscription months is there a place or website for 12 months subscription? oh and i love reading your articles on wow insider keep them up pls :)Thanks for the email. When I said that you could pay all of your year commitment at once, I was referring to the fact that you could purchase enough game time from the Blizzard store, add it to your account, and you'd be set to go. I am sorry for the confusion. However, with the release of the WoW Annual Pass, I would think a year subscription deal would be pretty cool. Pay for your year up front and all that with a new discount. I understand the reasoning for six months as the max, though.
thank you
Have a wonderful long weekend (if you've got it), and I'll see you all next week.
Filed under: Analysis / Opinion, The Lawbringer






Reader Comments (Page 1 of 2)
Noyou Nov 25th 2011 6:14PM
I could be wrong but I thought the bulk of Cata info was spewed forth when they lifted the NDA, not before.
http://www.mmo-champion.com/content/1840-Cataclysm-Closed-Beta-NDA-Lift
Lissanna Nov 25th 2011 6:25PM
F&F Alpha tends to have an NDA, and then Beta doesn't have an NDA.
tgrhwke Nov 25th 2011 6:56PM
MMO-Champion had a ton of Cata information posted openly on it's site during the NDA period, (maps, screenshots, etc.), that it had to remove/hide until the NDA was lifted.
Nathanyel Nov 25th 2011 7:25PM
Indeed, the key word here is "Beta". F&F Alpha will proceed as normal, maybe a tad longer (though that will be hard to tell if they indeed manage to have a shorter production) and then the Beta will lift the NDA right at the start. They can't have the tens or maybe hundreds of thousand people that got the Annual Pass sign another contract in the middle of its course, and even if, given the sheer number of people, some would just ignore it and release info publicly, and it would be hard to track them.
Aurilia Nov 26th 2011 10:27AM
I don't expect anything different to occur in regards to Mists and it having an NDA. While the Annual Pass "guarantees" Beta access to Mists, it doesn't claim we'd get beta access the moment its available for beta testing.
"Access to the Next WoW Expansion Beta Test – Get a guaranteed spot in the beta test for the next World of Warcraft expansion (at a time to be announced in the future)."
Blizzard can choose, therefore, to not grant the Annual Pass subscribers access to the Beta test content until after enough testing has occurred that they're ready to lift the NDA. Or Annual Pass subscribers might still be governed by an NDA when they begin their testing.
Noyou Nov 26th 2011 2:28PM
I could totally be remembering it wrong, but I thought they lifted the NDA on F&F a week or 2 (month?) before they started the open Beta. In fact, I thought the talk prompted people to assume open beta was coming because he NDA was lifted. So yeah, by the time we get into the Beta, all NDA, will probably be lifted. It would be pretty hard to enforce a NDA on your paying customers since, if you ban them, or kick them out, they will no longer be paying customers.
Joseph Smith Nov 27th 2011 1:15PM
The big information dump that Mat is referring to is that during the F&F Alpha phase the ENTIRE GAME CLIENT go leaked out, leading many to download it and use programs like Wow Model and Sandbox apps to see the new world and models long before it was even done. MMO-Champ even had pictures and datamined info up on it when the client first leaked, but took them down right away at the request of Blizzard. That's why he had so much content available the moment the NDA went away.
Morimoto Nov 25th 2011 6:42PM
"I understand the reasoning for six months as the max, though."
I don't. I'm dense. What is it, if you don't mind?
Szaboa Nov 26th 2011 9:14AM
I don't know what Mr. McCurley had in mind, but I'm thinking it would be a huge pain to administer. Within 2 weeks of making the 12 month commitment, people where whining about why they had to break that promise. Imagine if they paid 12 months ahead. They'd want a pro-rated refund, then scream because Blizzard is now charging the monthly rate, instead of the 6 month rate. I think that small, vocal, and difficult minority, makes it impossible for the rest of us.
tgrhwke Nov 25th 2011 6:59PM
I wish they would offer a lifetime subscription. Pay once and be subscribed until the game itself is terminated.
Scard Nov 25th 2011 7:32PM
Something like a lifetime subscription can backfire drastically. Who could have imagined 7 years ago that WoW would still be kicking it and leading the pack? Who knows where it will be 7 years from now? Imagine the revenue lost if developers anticipate a game's life-cycle to be 4 years, but it ends up to be 10. These people put the games out as a way to make money after all.
Kavaan Nov 25th 2011 7:39PM
This would be a terrible idea from a financial standpoint. Could you imagine purchasing a game for approximately $50, and then having to pay a one-time fee for lifetime access? Even if they only charged the ridiculously low amount of $150, the number of people who would do that is far less than the millions they have right now who don't mind the slow bleed of $15 a month.
malaika Nov 25th 2011 8:18PM
For Cata's F&F alpha, the NDA was pretty strict. Even saying you were in it got you banned. Except BigRedKitty. His blog talked about how GC invited him in it. And his blogs were general comments (without context) like "wow, I didn't see that coming". Someone was apparently banned from the alpha for linking BRK's blog. So unless you have heavy 'net clout (like BRK), don't say anything!
Hih Nov 25th 2011 10:55PM
There were a couple websites I found during the Cata alpha that would post pictures/writeups of quests and stuff. There were definitely places that blantantly broke the NDA and got away with it, you just had to know where to look.
MikeLive Nov 25th 2011 8:38PM
This is probably a silly question, but is speaking with friends (ie, privately, knowing confidence is well-placed) about NDA-covered content qualify as breaking the NDA?
Noyou Nov 25th 2011 9:29PM
Unless they have your phone/house bugged, a private conversation will not get you in trouble. A semi-private conversation say, in ear distance from a blizzard official could, but more likely, they would walk over to you and remind you about the NDA. Posting stuff on the internet however, I would imagine is strongly breaking the terms of the NDA. And like I stated earlier, the bulk of the info that came out from Cata was after the NDA was lifted. There may have been things here and there, but it was a fraction compared to what came out later.
Nathanyel Nov 26th 2011 2:58AM
I wrote a reply, but the system first posted it as a non-reply, and won't let me try again, only giving me that damn "You did it!" ERROR message, as I'm getting no email to confirm that post. See below for what I wrote.
Andrew Nov 26th 2011 12:18AM
Mathew McCurley wrote:
"...[Y]ou're probably not going to get sent to prison over leaking information from the recent closed beta of Star Wars: The Old Republic. Your account will get banned or suspended, you'll probably be on the Bioware hit list for the rest of your life, or the Cupertino police department will break down your door and search your house, but the ramifications are not the "lock you away" type..."
I would certainly hope not, considering the following:
[Posted 11/18/2011:]
"As of now, the non disclosure portion of our Game Testing Agreement is officially lifted. While all players must still accept the Game Testing Agreement, from this point on testers may now freely talk about their experiences this past weekend in the game, as well as post screenshots and gameplay videos of their testing experiences. We encourage you to come join us on the official Star Wars™: The Old Republic™ Forums to share your experiences!
[snipped some stuff about copying stuff from their forums]
"May the Force be with you!
"Greg Zeschuk
VP, Electronic Arts, BioWare Austin, General Manager"
Brett Porter Nov 26th 2011 3:11AM
"recent closed beta of Star Wars: The Old Republic"
That's why he said it was recently closed... what we're in now is Open Beta and the NDA was lifted at that point. Prior to that it was Closed Beta with a full fledged NDA, teeth and all.
Nathanyel Nov 26th 2011 2:56AM
Yes, of course it is (technically) breaking the NDA. You can't even talk to your significant other about topics protected by an NDA or Confidentiality (as the NDA is just the corporate contract version of that)