I couldn't agree more with the article. However my utterly similar sense of this problem is why I finally gave up and unsubscribed. YEARS of the fans' complaints have given us 'Hush, Tyrande'. We knew this was a problem with the first night elf book Knaak published. We KNEW it was a problem. We knew it in Cataclysm Beta, and with that dog's breakfast of a short story they even had to CHANGE into being one about Tyrande and 'Mal'.. we were confirmed in our horror.
And you know what? All of our protests, our well thought out logic and our 'wtf' has given us very little. 'Mal' keeps sitting on his hands lecturing grieving people about the triviality of their loss. He stands game mechanicly neutral in Darnassus. He overshadows Tyrande, his 'wife', again and again and again, and dismisses everything about her that made her amazing once.
And the writers and developers are the ones who make this happen. They don't hear their fans in the least. I got angry enough at this to votr with my wallet. And I firmly believe that until a significant portion of us do the same in outright protest at what they've done to a story we all loved, it ain't budging.