When I used to lead, I used the good old rule of "if it won't make it on TV before the 11pm news, it doesn't belong in the chat channels". Stuff like rape, sex concerning minors, and racism wouldn't float in my guild. I kept it open ended, but made sure I wasn't being vague.

If an offense occurred, then they got time out In a channel where they couldn't talk in gchat for at least 24 hours, and in the officer note we would put the date and time of the offense. Every 6 months, we cleared the notes, got 2 offenses in less than 6 months then you were asked to leave or got booted, depending on the situation.

I had one bad situation in Wrath where 4 people decided to taunt a victim about being raped after she asked them to stop talking about the subject. They got demoted, they changed to alts, and continued to harass her.
I promptly gave them thier choice, and ended up removing them, thier alts, and anyone else that felt that I needed to lighten up b/c it was all "in good fun - none of this stuff is real" or "she prolly deserved it".

Don't budge an inch on stuff like that or you will end up being a troll guild.

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