The Queue: Clearly, the correct answer is Tommy, the green Ranger

Reader Comments (Page 1 of 1)

1-03-2012 @ 5:47PM

furry said...

The mobile authenticator now has a "backup" feature, with info that makes it easy to enter information you can store into a new mobile authenticator app. When my wife got a new phone, I just had to enter that information into the app on her new phone and she was good to go.

If you go in the app to the Setup window and then click Continue (Android: Menu>Setup>Continue - not sure on iOS), you'll see your Serial Number and your Restore Code. (the restore code is not your authenticator code that changes regularly and is all numbers. The restore code probably has letters in it and never changes).

Save that info and you can use it to restore a poorly-updated authenticator or move to a different device or whatever you need to do.

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