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2-01-2012 @ 3:14PM
One of my previous supervisors told me something once that has stuck with me ever since. I used to make calls to people who were delinquent with loan payments, I would just basically remind them how much is due, when it's due, and try to find out if they'd be paying anytime soon.I got so much hate directed at me by customers, it hurt. I hated doing it.Anyway, my supervisor looked me in the eye and said, "That is their anger, and you don't own it."I've since used that every day of my life.I don't own their thoughts or feelings, I don't own their anger or hatered. I choose not to.
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