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Love is in the Air customer support policy

Blizzard has posted a guide to what customer service and support can and cannot do for players during Love is in the Air, the WoW in-game holiday that runs between Feb. 5 through 20. As with most in-game events like this, players will be getting exclusive items, quests, tokens, prizes, and chances on really rare items like mounts from daily bosses. These events are designed to be rare and happen only once a year, and Blizzard stresses (again, by design) that these titles, achievements, and other event goodies need to be acquired during the holiday. Legitimate claims of items lost with logs will be restored as normal, but Blizzard wanted to make sure people knew in advance that item purchases and achievement-related issues during this limited-time event will most likely not be able to be addressed.

Putting out notices like this is definitely a nice move by the community team. Many people have complained in the past of not knowing when a new event was starting in game or that their schedules did not permit them to complete all of the necessary holiday achievements and get all of the accompanying items. For many of those, the bright line rule is that "Blizzard wants these things to be rare," so they are rare by design.

Remember: Get your holiday stuff done ASAP. This is your early notice that things will most likely not be given to you if you miss the event.

The full blue post, after the break.

Love is in the Air customer support policy
Love is in the Air from February 5-20, and with these romantic feelings comes one of Azeroth's many special world events! World events are a time for players to celebrate in-game holidays, acquire special vanity items or pets, and earn those much sought-after achievements. As these things are highly valued by our players, our support staff is available should things go awry. If you'd like to learn more about this event, be sure to check out our Community Blog.

There are some situations, however, in which there may be limitations to the assistance we can provide. While some of the policies below are primarily aimed at our world events, they are all in line with our other more general support policies. As always, exceptions may be made, particularly in the case of extenuating circumstances or bugs. Keep an eye out for such issues by visiting our Support Site and searching for the issue you are experiencing, or checking the Breaking News.

Event Item Purchases
Many holidays provide special forms of currency, usually tokens or other exchangeable items, with which purchases can be made from limited availability vendors. Many of the items from these vendors may be necessary to complete achievements associated with world events, so they are often highly coveted. The majority of these items are non-refundable, and this functionality is intended. As a result, make your purchases wisely, as Game Masters will be unable to facilitate such refunds.

Achievement Related Issues
For many, world events are one of the most convenient means to acquire achievements. Achievements represent overcoming extreme odds, having a bit of luck, and generally serve as a milestone for your character to proudly show off. Achievements are, by definition, accomplishments that require skillful effort and often a non-trivial amount of time to earn. Because of the intent behind achievement design philosophy and tool limitations, Game Masters are unable to grant, remove, or alter achievements in any way.

Limited Duration Events
World events can make time fly by quickly, so make sure that you get all your achievements, quests, and special events done before it's too late! While availability may be limited, Game Masters are only able to provide restorations if they have accompanying logs to prove that a loss occurred. If the item was never acquired or the quest never completed, a restoration isn't usually possible.

Also bear in mind that the event end date will always be listed in your Events Calendar in-game, and the deadline corresponds with realm time, not your local time. We highly advise making certain all your tasks are completed well in advance, and wish you all the best throughout your seasonal adventures!



Brace yourselves for what could be some of most exciting updates to the game recently with patch 4.3. Review the official patch notes, and then dig into what's ahead: new item storage options, cross-realm raiding, cosmetic armor skinning and your chance to battle the mighty Deathwing -- from astride his back!

Filed under: Events, Cataclysm

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