Love is in the Air customer support policy

Reader Comments (Page 1 of 1)

2-03-2012 @ 8:44AM

EvilKey said...

I don't know whether this happened to anyone else, but if it did, I might have an inkling why they're posting this.

Last holiday, I logged in at what was, by server time and by the calendar, 30 minutes before the end of the holiday. All the npcs and decoration had already gone. Double checked the time on the calendar it was supposed to finish. Double checked the server clock. They should have been there and they weren't.

Tried to message the customer service about this. In return, the following day, I got a stock answer about how it was the end of the festival and they couldn't do anything.

That indicated to me that they didn't understand, and they just thought I was complaining about the end of the festival. I wasn't. I was trying to tell them about what appears, to me at least, to have been a bug.

TLDR; don't log in during the last hour of the festival and expect that you can do anything. Chances are you might not be able to. Don't leave it to the last minute.

2-03-2012 @ 9:20AM

Chucks said...

Holidays seem to be treated like a huge pain in the ass for Blizz employees and frankly, for a lot of players. It's supposed to be fun!

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