I agree with Boz on the whole, when I had to petition the GM's when our EU guild went through some harassment I took the notion that English may not be their first language and avoided any slang/text-talk & provided as much info as possible.

However, although I was able to provide screen-shots but they do not accept them as evidence, the 'between the lines' here was that most of us are proficient in Photoshop or some other picture manipulation software.

In the end we traded a little bit of banter and afterward I completed the survey. As Boz said, any information and feedback is all good.

I hope you get that poison thorn removed from your sides !

Screenshots are no good, because of the as-mentioned photoshop thing.

However, the best thing you can do is give a date, and time, and make sure when you give them the time, you specify AM or PM, as well as the Time Zone - this will allow the GM's to pinpoint the chat logs to that specific time for them to take a look at it.

"Screenshots are no good, because of the as-mentioned photoshop thing."

Sure, shopping a photo is a possibility, but if the screenshot has the clock displayd and the chat log it gives the GM a more definite reference for finding the event in question in the logs. It can also give an idea as to what exactly was happening if the harassment takes forms other than chat. I don't know what other forms it can take, but then, I haven't put a lot of thought in to how to be an ass in the game. I'm sure those who have would be able to find something that would be easier to show in a screen than to describe with words alone.