Blizzard layoffs could mean many things

Reader Comments (Page 1 of 1)

3-02-2012 @ 1:29PM

vocenoctum said...

To carry through your example, they also added self-checkout lanes and revised other policies to reduce the workload.

A lot of the old customer issues are no longer customer service issues, but developer fixes. Loot issue? not our problem, now you have 2 hours to trade and we no longer move stuff for you
guild master left? There's an ap for that.
account got hacked? Please fill out this handy form and all will be handled.

Think of what most customer service problems were and how they've moved to reduce the interaction needed and you can understand that even if the playerbase had remained static, they'd still have required less.

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