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3-06-2012 @ 12:49AM
Seriously though, this SHOULD be an embarrassment to Blizzard. They have a product that is used daily and updated regularly and incrementally. They added a feature to their product, with the understanding that the feature would work. It failed. They fixed it. It failed. They fixed it. It failed again. Oh, and each of these iterations, their customers lost data. Never mind that this is a game...it's a product that people pay real money to use, with the reasonable expectation that features will work, or when they break, they will be fixed and stay fixed.I appreciate the "sincerely apologize" and "regrettably" and "unfortunately" in the statement. Even if it's lip service, Blizzard recognizes, apparently, that these failures are adversely affecting their customer base. I hope steps are being taken at Blizzard to improve their internal quality control.
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