Why a week-long NDA for the MoP press event?

From what we can gather, the first half of March is going to be a fun time for Diablo III fans with a teased announcement, and the second half of March will be devoted to the Mists of Pandaria press tour's kick-off and information dump. We're all waiting patiently like good little boys and girls, mere hours from a large, gift-giving morning event, stirring and shaking with happy excitement. Well, too bad -- because once information is gathered by fan sites and news outlets, you've got to wait a week before the goods get gotten. Blizzard has stated that there will be a week-long NDA after the beginning of the Mists of Pandaria press event.
NDAs (non-disclosure agreements) are a staple of the video game industry. To understand the NDA is to understand the very unique relationship the video game industry has with its fan community. Many will enter this conversation brazenly, proclaim the absurdity of a system based on hype and advertisements of the same product being reported on, and exit stage right. There are problems with the system. The system is also young, naive, and growing into its own -- we have a long time to shape it.
Here's what Adam Holisky originally said in the comments from The Queue:
If there wasn't an NDA, here's what'd happen:What's the purpose of a news NDA?
People would sit in the press room with a bulky setup, streaming the presentations and data back to a home base where 20 people would be writing and getting the content out as fast as possible. This is how BlizzCon is. The focus would be less on quality and more on production time.
But instead, here's what'll happen:
At the end of the day's presentations and gameplay we'll be able to take the information and make great posts about it and not have to have an epeen contest with other sites to see who can push the publish button first (a very stupid contest to have in the first place). The focus will be on quality, and not on production time.
This comment is brought to you by a possibly-too-honest-Adam.
Why would Blizzard want to keep a lid on the information that it had just released to fan sites and news outlets? Doesn't it seem counterproductive to artificially slow a hype train when the company just revealed an aggressive subscriber reinvite campaign, presumably to lock in old players for the new expansion?
Yes and no. Careful message control is one of the hallmarks of the video game industry.
Message is important. Message is especially important in the video game industry because of the supposed window of time in which a publisher has to reap the benefits of premier shelf life and make its money back versus falling into a premature bargain bin and closing up its development houses. Message is extremely important for an MMO because customers decide each month whether the game exists or does not exist in their minds and wallets.
Forecasting an MMO is a risky endeavor because of the fluid nature of the subscription world. Look at how shocked we are every time we see WoW subscriber numbers, because they are never really talked about outside of four times each year. Let's try to count -- raise your hand if you play World of Warcraft. OK, one ... two ... three ...
Controlling a message
NDAs are all about message control in order to make the best use of the hype you've stored up. I think it's safe to say that the WoW community is ready for more information about their game. What's important is to create an atmosphere where players feel connecting to the world and Blizzard's product while keeping their expectations to an appreciable level.
Many people were concerned when Bashiok came out and said that people should temper their Diablo III expectations, as Blizzard is making the best game it can but not necessarily the game-messiah that the most hardcore of fans is playing in their minds. Blizzard's biggest mistake could be bungling the Mists of Pandaria message with the wrong kind of information.

Blizzard has had a storied relationship with the World of Warcraft community, originally a close, frank relationship that became closed off as subscriber numbers soared. Toward the end of Wrath and the Real ID scandal, players were finally at a boiling point with Blizzard and communication. Over the course of the Cataclysm ramp-up and transition to 4.0.3, Blizzard made great strides in reading the community's concerns and being more open, culminating in the new community site and prominent employee blogs.
In order to work the Mists of Pandaria message correctly, Blizzard must figure out what the community wants to be hyped up about. A misread on the focus of the hype could have players disappointed in a core feature when they finally get their hands on it. Focusing too much on mechanics that are in flux could leave players with a second Dance Studio or an impossible-to-balance signature class move. And Blizzard definitely doesn't want to put features on the box that it just can't deliver ...
Giving information to the press and fan sites first lets the community essentially decide what information is important. The message becomes tailored to what the community wants by proxy of its voices and news people. Tailor-made, polished content is Blizzard's modus operandi -- it understands better than anyone what an extra week of working on something can give.
The Dance Studio was a failure of business message control
The increased level of honesty by Blizzard's developers as to what worked and what did not work in Cataclysm has been a refreshing look behind the curtain of corporate policy. At some point during the big subscriber drop in the middle of 2011, someone decided that openness with the playerbase could (and eventually did) result in fixing many of the mistakes that Cataclysm brought with it. Instead of focusing on just the 80-to-85 content or just the rebuilding of the 1-to-60 questing experience, focus had to be split between two monumental tasks, resulting in a top-notch, reimagined Azeroth and a disjointed, overly punishing endgame.
So what does the Dance Studio have to do with all of this? Well, back when the Dance Studio was announced, Blizzard was living in the world of The Burning Crusade, the best MMO ever, where subscribers were massing. Blizzard had a more closed relationship with the community, and there was no wrong to be done. Smash cut to today, when Ghostcrawler flat-out admits that the planned Vashj'ir raid was just a bunch of reused models and kind of sucked, and we finally understand why the raid never saw the light of day. Without the frank explanation that something just didn't turn out the way it was intended, we are left to speculate. Leaving us to speculate is usually a dumb move.
If Ghostcrawler made a blog post tomorrow called "Why the Dance Studio sucked and we probably shouldn't have said anything about it -- but whatever, here's why it didn't work and not going to happen," I would applaud the honesty and finally be at peace, because the whole Dance Studio debacle could be put to rest. Honesty, at this point in Blizzard's game, is the best policy. I believe we will feel that same energy when the Mists of Pandaria information is finally released.
A broken NDA?
Oh, you wanted to know what happens if you break a Blizzard NDA, since this is The Lawbringer. Right. Well, if you break a Blizzard NDA for an event that you went to, that event was most likely -- nay, most definitely your last Blizzard event.
It's only a week.
Filed under: Analysis / Opinion, The Lawbringer






Reader Comments (Page 1 of 2)
Nina Katarina Mar 9th 2012 12:18PM
Having an NDA puts you guys into an awkward spot, though. You will Know Something but you won't be allowed to tell it. So Blizzard has to give the press enough to write nice big full reports, but allow enough stuff to slip out outside of the NDA so that the fanbase isn't rabidly angry at their news media for Knowing Something but not leaking.
In any case I suspect I will be horribly jealous from the moment the press tour begins until the NDA finally drops. I will try not to take it out on you guys, but I hope you keep this emotion in mind when you get all excited about the things you know and we do not, and refrain from anything that can be misinterpreted as gloating.
Davi Mar 9th 2012 12:36PM
Oh, but I will! It is all Mat's fault. And in the case he is not available to take the blame, Cutaia will do...
ukwest Mar 9th 2012 12:57PM
Blizz are really setting themselves up here. An entire week of NDA is a heck of a lot of information that the news sites can generate and have ready for release (look at a weeks worth of wowinsider)! What if there isn't enough info, then they look like lame spin doctors trying to over inflate the story. At the very least there should be an expected beta date by the end of the NDA period.
Snuzzle Mar 9th 2012 2:02PM
I agree, I'm shocked that the NDA is a full week long; I was expecting a weeked, tops. This means whatever they're divulging, it's big and it's a lot. Oh and look forward to leaks on less scrupulous sites (it's gonna happen, the only question is which sites and how much leakage.)
Pyromelter Mar 9th 2012 6:53PM
My prediction: Some fly-by-night site that got an invite to the blizz presser will break the NDA and get a huge a mount of traffic, while more established sites like wow insider and mmo champion sit on their hands.
24 hours from the end of the event I think is more than enough time for most sites to put out content.
Rolly Mar 9th 2012 12:18PM
"It's only a week."
Still annoying though.
MikeLive Mar 9th 2012 12:19PM
Breaking an NDA makes you a disrespective journalist.
But there are already disrespective journalists.
While I don't hope the NDA gets broken (as it'll hurt the communication channels between Blizz and fans), I expect it will be - and I must admit I can't wait.
(cutaia) Mar 9th 2012 1:38PM
I dunno. What's the motivation?
If you "leak it" you get no benefit from it. You WANT people to come to your site and see your advertisements and make you revenue. You don't want them to hear all the info on Joe Blow's Personal WoW Site.
If you post it on anything that can make you money -- therefore tying the leak to your organization -- you've officially gotten yourself blacklisted from any future events/info.
Pyromelter Mar 10th 2012 1:36AM
the motivation is the same as any motivation ever cutaia - it's money.
i don't pretend to know how websites generate revenue, but I do know that if you suddenly get 100k+ page views a day, you're gonna be able to monetize that in greater effect than 100 hits, for a smaller, lesser known wow site.
Tbah Mar 12th 2012 12:39PM
@Pyro
And when the site will get no more info on anything Blizz-related due to ban... no more revenue. Bad business.
calaf Mar 9th 2012 12:49PM
So does this imply that during the week of the NDA you all will have ready access to Blizzard to clarify questions you have about MoP?. I understand how they want to control the release of info. I just dont understand how 1 week helps them achieve that control.
robsmith77 Mar 9th 2012 2:58PM
Excellent point, and I'm sure this will be the case.
Nina Katarina Mar 9th 2012 12:52PM
Thinking further, I'm kinda surprised that they published all the developer postmortems and Ghostcrawler news this week. All of those read like tremendous morsels to throw into our ravening maws and blunt the edge of our gaming news hunger.
Hoping for even juicier tidbits in store, before the full meal.
Aaaand there's where my metaphor falls apart. But it was yummy while it lasted.
Starlin Mar 9th 2012 12:52PM
So, if you guys are just sending Alex, is he allowed to share with the rest of the team to divvy up the workload for the large number of write-ups? Or does he have to write it all himself because he's under the NDA?
Also, I'm not sure I want to read all about Mists from just Alex, to be honest. He's admitted to disliking what he's seen and learned about the expansion already. Will he be able to wrangle his opinions and present the information without tainting it with snarky comments and belittling it? I don't mind the blogger weighing in on topics, obviously, this is a blog afterall. But I'd really like the Mists information as straight from the source as possible.
Docseuzz Mar 9th 2012 1:10PM
great question
ukwest Mar 9th 2012 1:34PM
Why is wowinsider only getting 1 slot? Isn't it the largest wow fansite?
Seems like bad planning on Blizz's part.
Shinae Mar 9th 2012 1:42PM
@ukwest
WoW Insider is not an official fansite.
Nina Katarina Mar 9th 2012 3:18PM
On the other hand, by sending someone who is not utterly wowed by the idea of Mists of Pandaria, we can hope to read something that's not a complete fluff piece.
ukwest Mar 9th 2012 3:57PM
Official or not, it is the biggest, and if you are trying to stoke the media you contact the people with the largest draw.
Shinae Mar 9th 2012 1:01PM
"Leaving us to speculate is usually a dumb move."
So true. Players can more easily come up with wild conjecture, seething rage and doomsaying when it's based on a small tidbit of information, than when the info is fully explained and realized.
I'm thinking that Blizzard will release their press event information on their website right before the NDA is up, so that they are the first to make the information public. And they can do that.