I don't really care about the faces. I'm always looking at my character from behind. My camera is pulled so far back that I don't see other character's faces either. I would rather have better body movement, and more attack animations.

Better run animations, smoother textures (Orc muscles are blocky), more detailed textures (are Tauren hairless or covered in hair? Can't tell currently), and better attack animations - my Tauren is ok, but slam looks like ms looks like overpower looks like heroic strike...

And more customization: do I want a nosering or no? Horns? Swept forward or to the side? And that it...? What about scars, or tattoos, facial expressions, anything that will make me want to turn my helm off.

Female trolls also have that awful stiff-backed run. I want to make a female but their run just makes me so dizzy. They need proportional or at least slimmer feet, too, and maybe a non-vapid-looking "pretty" face.

@Puntable: Agreed in the sense that when we play the game, fluid movement and "realistic" (read: nice looking) animations are more important than pretty faces most of the time. However, obviously, once they're done upgrading character models they're most likely more prominently featured in promotional material.