I really liked the use of the characters in Dragon Soul. With all the previous big bad bosses, it felt like a big fight of course, but never really felt like the world was truly going to end if I screwed up (Algalon excepted of course).
But when Nozdormu is yelling "Hurry, heroes. In mere moments Deathwing's Cataclysm will complete what he begun and end the world. Join me in the attack, now!" it adds a lot of flair to the fight.
The characters actually do something unlike Tirion. Staying ice blocked for the entire fight was pretty lame, especially for a paladin.
And the fact that Cho'gall died with zero involvement from Garona was a travesty.

The two worst parts of Dragon Soul as I saw it:
1: The ball on Zon'ozz was just terrible. I loved it in theory, but it was extremely glitchy. I've seen it react like it hit a player by passing by a shaman's totems, a shadowy apparation, and the bosses tail. And start to veer for no reason at all.

2: The trash. We've seen in other raids how trash can add flavor and personality to a raid, but it should also give other rewards like a small amount of gold, a chance at epics or reputation. The trash before the first three bosses did just that, but the Ultraxion and Hagara trash felt like nothing more than a speedbump to slow us down just for the heck of it.

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