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Blizzard highlights customer support changes coming in patch 4.3.4

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Blizzard has updated the Customer Support options in the upcoming patch 4.3.4 for WoW, including a brand new interface for dealing with in-game harassment, naming violations, and cheating. These features have been in the game previously but were buried a bit in the customer support window (which was, admittedly, funky at best). Now things seem a bit more straightforward.

Hit the jump for the full announcement.

Customer Support changes coming in patch 4.3.4
With the upcoming World of Warcraft Patch 4.3.4, there will be a few changes to the way you interact with Customer Support in the game. We are implementing brand new interfaces to report harassment, naming violations, and potential cheating. By building these reporting methods directly into the game client, you can automatically gather information on who you are reporting and what you're reporting them for. In addition, we've also added options to report bugs and submit suggestions for World of Warcraft.

Reporting a Player

If you encounter a player using an offensive name or foul language, violating our chat policies, or cheating, you can quickly right-click on their name in chat, and select Report Player For. If you have the character targeted, you can right-click their portrait and select Report Player.

Submitting a Bug

If you have stumbled upon a bug, you can report it to the World of Warcraft Development & Quality Assurance teams, directly through the Customer Support window. In the Customer Support interface, click Submit Bug and fill out the requested information.

Note: If a bug has seriously affected your character in a way that requires Game Master intervention (lost items, reputation, raid progress, etc.), Open a Ticket so we may investigate the situation.

Submitting a Suggestion

If you wish to provide feedback to the World of Warcraft team, you may do so directly through the Customer Support window. In the Customer Support interface, click Submit Suggestion and fill out the requested information. Be sure to be as specific and constructive as possible.

Note: By submitting a suggestion, you confirm that the suggestion is your own idea, the idea is not confidential, and you permit Blizzard Entertainment to use the idea publicly with no obligation to compensate you.


For those of you who cannot wait to alt-tab to the forums, Blizzard has added a handy suggestion button. Coincidentally, we have the very first patch notes from 4.3.5 ready to go in anticipation:

Totally real patch notes for 4.3.5
User Interface
  • Suggestion button removed.

It's open warfare between Alliance and Horde in Mists of Pandaria, World of Warcraft's next expansion. Jump into five new levels with new talents and class mechanics, try the new monk class, and create a pandaren character to ally with either Horde or Alliance. Look for expansion basics in our Mists FAQ, or dig into our spring press event coverage for more details!

Filed under: Blizzard, Cataclysm

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