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Blizzard fixing GAME Australia's mess, giving Diablo 3 to those who preordered

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GAME Australia (a large video game retailer) is entering voluntary administration, which is the same as going into bankruptcy in the United States. Included in this fact is that GAME will not be giving Diablo III to all those who preordered it. To add salt to the wound, GAME will also not be offering refunds for Diablo III preorders -- or rather, it will, but only after practically every other person under the sun is paid back, and only then if people specifically file as an unsecured creditor, of sorts.

Essentially, if you live in Australia and you bought Diablo III from GAME, you're screwed. But wait -- Blizzard to the rescue.

In what has to be one of the classiest moves I've seen from a gaming company, Blizzard is offering a solution for those who have gotten the short end of the stick. Those who preordered from GAME can buy the Diablo III digital edition tonight, submit their GAME Australia receipt to Blizzard, and get refunded from Blizzard whatever money they paid for their preorder.

It's rare that anyone gets to report news of a company going out of its way to do something like this, let alone a multinational as huge as Blizzard. Huge kudos to Blizzard. Check out the full post announcing this, along with key dates, after the break.

Lylirra -- Regard Game Australia Preorders
We're aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year -- the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we've put the following process in place.

Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:

1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.

2. Download and start playing when the servers go live!

3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.

4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase.

We'll post further details here on how to submit your GAME Australia receipt to our customer service team as soon as possible. Stay tuned, and we look forward to seeing you in the Burning Hells!


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Evil has returned! 1.2 million WoW players are getting Diablo III for free thanks to the Annual Pass. You can get prepared for the evil with WoW Insider's launch coverage. From the lore of Diablo, to the important blue posts and the basics of Diablo gameplay, we'll get you on the inside track for the return of evil.

Filed under: News items, Diablo 3

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