Skip to Content

WoW Insider has the latest on the Mists of Pandaria!

Blizzard's tips for dealing with a locked account

Having your account locked isn't an uncommon problem -- and it doesn't necessarily mean your account has been compromised. Because Blizzard is trying to stop hackers in their tracks, doing anything that makes it look like you aren't the one playing the game -- like logging in from an unusual location -- can trigger a lock. So what's a gamer to do when hit with a locked account? Fortunately for all of us, Blizzard CS representative Araxom has explained how to avoid locked account woes -- without even getting in touch with customer support.

An easy fix? Change your password from your new computer or new location. This requires you to authenticate with Blizzard -- and answer your secret question -- so the servers are sure that you're actually you. Another helpful tidbit: have an authenticator (or authenticator app) attached to your account and SMS protect enabled. These helpful security features not only make it harder for your account to get stolen -- they can make it clear to Blizzard that your account is in your hands, even if you're logging on from a new computer.

For more details and tips, check out Araxom's thread on Reddit. And if your account actually has been hacked, it's going to take a few more steps, but we'll walk you through it.

Filed under: News items, Account Security

WoW Insider Show 

Subscribe via  iTunes for our latest show.

Hot Topics


 

Upcoming Events

Event Date
Hallow's End 10/18 - 11/1
Day of the Dead 11/1 - 11/3
Darkmoon Faire 11/2 - 11/9
BlizzCon 2014 11/7 - 11/8

Around Azeroth

Around Azeroth

Featured Galleries

It came from the Blog: Occupy Orgrimmar
Midsummer Flamefest 2013
Running of the Orphans 2013
World of Warcraft Tattoos
HearthStone Sample Cards
HearthStone Concept Art
Yaks
It came from the Blog: Lunar Lunacy 2013
Art of Blizzard Gallery Opening

 

Categories