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Reaching Blizzard support if you can't log in

Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerned and wondering how, exactly, one was supposed to contact support if one was locked out of their account and could not access the appropriate Battle.net page.

Customer Support representative Araxom has written up a response to just that particular situation over on Reddit. If you cannot access your account, or log into Battle.net, there is a support page that will still allow you to live chat with customer service, set up a callback, or even submit a ticket, all without having to log in. Although callbacks and live chat may not be available every hour of every day, you can still submit a ticket with this method and get a response in a reasonable amount of time. And remember -- if you're worried about account security, picking up an Authenticator is always an excellent idea.

Filed under: Account Security

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