Filed under: Officers' Quarters (Guild Leadership)

Does your guild have multiple tiers of leadership ranks? Such a hierarchy can help you to organize roles, but it can also cause resentment and infighting. This week, we hear from one officer who's fed up with it.

Hi Scott,

I am an officer in a medium size level 25 social guild. The guild has been around since WOTLK, has been through the normal ups and downs, but now seems to be in a good stable place with active, happy guildies. The leadership structure is set up with a GM, 3 Council members (GM is one of them), and 5 officers. This is for a guild with about 500 members.

For about the past 6 months, the officers have been systematically stripped of more and more of their duties, to the point where all decisions now lie only with Council. Officers have no input into admitting new guild members, except to be able to invite alts of current members. Officers also have no input into decisions on various guild perks we offer, such as Riding Scholarships, assistance with profession leveling, selection of class leaders, membership guidelines, etc. Officer meetings have pretty much become sessions in which Council members take turns berating the officers for not contributing enough to the guild bank, or for failing to motivate other guildies to participate in guild activities.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

The last two weeks we've talking about second raid teams and what to do when that second team blows up. This week, it's time to get back to basics. One officer wants to know how to create a brand new raid team in a PvP guild.

Dear Scott,

Could use some help with building a new raid group.

Let me start off with some history. For the last year I have been in a pretty much PVP only guild. Being an avid raider, my taste buds were tingling for some boss kills. I have been in the guild for about a year and I am a core officer.

So my dilemma... I am trying to start recruiting from within the guild so far I have about 7 people who are interested. But I know I am going to need to reach outside the guild for people who want to raid. I have never personally recruited for raiding only led raids.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Last week we heard from a raid leader who was weighing the creation of a second raid team. Ultimately, it seemed like a bad idea. This week, we hear from an officer who has already tried -- and failed -- to create a second team. Now he has extra raiders that he's not sure how to handle.

Dear Scott,

I would like your opinion on a subject- the veritable, hated bench.

See, I tried recruiting for a second group in an attempt to make sure that players beyond our core ten were in the guild and seeing raids, but that hasn't worked out for us at all. It's really been a headache to manage and hard to fill (since everybody who responds to my ads is always interested in our weekday heroic runs.

However, now that we've scrapped the idea of having a second group, I could use some advice on how to successfully maintain a 13 or so person roster for a 10 player raid.

Here at the OQ we've heard from a lot of guilds who are being massacred by normal mode Throne of Thunder. This week it's refreshing to hear from a guild that has found unexpected success in Tier 15. They're now weighing a second raid team, but the raid leader has doubts about this expansion.

Hello Scott,

I'm the raid leader of a casual, family centered guild. We have always been on the lower end of the raiding curve, clearing raids only after they have become old content. However most recently we have been progressing remarkably well during Mists.

For the first time our guild has attempted the raid while still current. While only going 3/12 in Throne of Thunder is nothing to the guilds who are now farming heroic Ra-Den, it has greatly lifted the spirits of our guild and it's members; so much so that there is now talk of forming a second raid team.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Privacy and information security has never been a more relevant topic than right now. With the revelation that the U.S. and British governments have been engaged in unprecedented worldwide surveillance of our Internet communications and phone calls, the threat to our privacy is very real.

As an officer, you are on both sides of such situations. It's up to you what information to collect about your members and about other guilds. It's also up to you what to keep to yourself, what to share with your guildmates, and what to share with the world. Let's look at some of the privacy issues that officers must face.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Low population realms have been a problem in WoW as far back as 2007 and they continue to be. Blizzard has opted not to merge realms like other aging MMO's have done. For a long time, players asked for these mergers. They've watched their already low-pop realms bleed more players because of the population problem, making the issue worse and worse.

Recently, Blizzard unveiled their solution this ongoing issue: virtual realms. Potentially slated to arrive in patch 5.4, virtual realms could be the answer that we've been waiting for. In the meantime, however, one low-pop realm has taken matters into their own hands by organizing their guilds and creating a better experience. They call it the Kargath Guild Council on Kargath-US.

I had the pleasure of interviewing two of the minds behind the KGC -- Battlevixen, officer of Bloodsworn, and Merciful, guild leader of The Iron Fist -- about why they founded the council and the challenges they've faced along the way.

What was your realm like prior to the formation of the KGC?

Battlevixen: Prior to KGC, Kargath suffered from attendance issues that did not allow a lot of guilds and groups to raid. We had a lot of smaller guilds/groups that could not fill a 10man roster. Very few players were able to even pug because of this. There was also almost no communication between all the various guilds. Each guild kept to themselves for the most part.

Merciful: In addition to people who just stopped playing WoW, we were losing good players to other realms. The notion is that Kargath is a dying realm, and once that takes root in people's minds, they self-select themselves off the realm.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

The good news for raid leaders these days is that so much help is coming from patch 5.4, if what's on the PTR is any indication. Flexible raiding could be a lifesaver for guilds who stalled out in today's challenging normal modes. Virtual realms could inject new blood into every realm. The Throne of Thunder raid should see an across-the-board nerf from the patch, too. With all of these changes on the horizon, what raid leaders need to focus on right now is holding on and keeping their teams intact.

The bad news is that no one knows when the patch will drop. We are likely at least six weeks away from 5.4, and probably longer than that since Blizzard has new systems to test and a new raid to tune. This week's email comes from a raid leader who isn't sure he can make it:

Hello Scott,

I am the current Raid Leader of a 10 man raid guild that considers ourselves to be progression-focused, semi-hardcore, or whatever you want to call it. We raid 3 nights a week for 3 hours a night, keep logs of all our runs, and really push to be successful. In the past, this worked out fairly well for us, as our guild maintained a top-10 place on our server according to wowprogress.com all through tiers 12, 13, and 14. However, since the release of MoP the members that made up the original progression team have been slowly bleeding away for one reason or another. At first, these losses could be absorbed by the extra standbys on our roster as well as a few people that swapped from our more casual 2-night-per-week team. Eventually we had to start recruiting out of guild in order to fill our raids each week. Generally speaking, for each player we lost the replacement we found was of a lesser caliber, whether it be in skill, gear level, or dedication.

With the release of ToT and the difficulty of certain bosses (Horridon for example), our progression has begun to seriously stumble.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Just when I think I have Blizzard figured out, they throw us a curveball. Only a month ago, I made the case on the Starting Zone podcast that raiding had evolved into three difficulty levels, and those levels could be compared to the easy, normal, and hard modes that most single-player games offer. I wrote in a column that normal mode raiding should now be labeled "guild raiding," because it took a certain level of coordination to succeed at that level. Normal raiding is no longer PUG friendly.

I said on the podcast that Blizzard is still figuring out just where the difficulty of normal modes should lie on the curve. It seemed that once their encounter designers figured out the appropriate tuning for the three modes, that is what raiding would look like for all foreseeable upcoming tiers and expansions.

As it turned out, Blizzard had a new raiding system hidden up their sleeve the entire time -- a system that few could have predicted. Let's look at the potential impact of this new way to raid and how your guild might need to adjust.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Some people became guild leaders because they had a vision for a new type of guild or a new policy. Some just saw a need for better organization among a group of friends and took up the mantle. Some are elected. Some volunteer. Others have the position thrust upon them.

Such is the case for the author of this week's email:

Hi Scott,

I was recently given the GM position by my former GM who also happens to be our raid leader. He's cancelled his subscription as he's not enjoying the game anymore, and left everything to me. His leaving has caused other members to leave as well, for similar reasons. I can't fault them for not wanting to stay if they aren't enjoying the game.

I initially feared these people leaving would be the death of both the raid team and the guild (we are small, with few people playing other than to raid), but other members of the guild have stepped up and begun to help with recruiting to replace our missing raiders, and I am very appreciative of their efforts.

So my greatest problem at this point is that I never wanted to be GM or raid leader, and now I'm both.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Breaks are good. Everyone needs a break from something that they do on a regular basis: work, school, sports, etc. Raiding is no different. Raiders need breaks. So do roleplayers, arena teams, and achievement junkies. Whether it's one person stepping away from WoW for a little while or a team taking a week or two off from group activities, this kind of short-term sabbatical is a healthy practice.

As an officer, breaks can be dangerous to your guild if you handle them poorly. Take a lesson from the Horde: Thrall needed a break and now Durotar is a war zone. Let's look at the right way to manage it.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Mists of Pandaria has given us some fantastic raiding experiences -- it's easy to forget just how many activities this expansion currently offers. Much of this new content is either group-oriented or can become group-oriented if you want to make it so. With Mists' third content patch set to go live tomorrow, now is a great time to look at some of the many guild activities that are possible in this expansion. Here are nine ideas that go beyond raiding.

1. Earn your Stormbreaker titles.

Some of the achievements for this meta can only be accomplished solo, but many of them are much easier with some help -- and some all but require it. The summoned elites for It Was Worth Every Ritual Stone, for example, mostly require a group to take down. Some classes can't solo Tak'u with all of his powers active if they can't dispel his robust HoT for Our Powers Combined.

Ready for RAAAAIIIIDDD?!?ing is rough to solo. It can be accomplished most easily right after a server reset, but with a raid group you skip that hassle. Every roach squished counts for everyone in the raid.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Mists has delivered new content faster than any WoW expansion to date. The days of waiting six months, eight months, or more between major patches seem like a bad memory now. With patch 5.3 likely to drop in the next few weeks, that will mean we've had an average of one patch about every three months in the wake of 5.0.

In years past, officers had to steel their guild for long lulls, which always seemed to land in summertime. They had to make backup plans to account for long absences from players who just couldn't stand to run the same raid one more time. Guilds who couldn't find replacements sometimes found themselves closing shop instead.

In 2013, that age seems far behind us. However, the accelerated content has brought with it a new kind of burnout instead, and it's one that officers and raid leaders should keep in mind as we move deeper into Mists.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

A few weeks ago I had a great chat with Mick from The Starting Zone podcast about casual raiding in Mists of Pandaria. We both agree that normal mode raids have become more difficult than in the last two expansions. The existence of LFR has emboldened Blizzard to tune normal more tightly than they have in recent years.

If you're in a casual raiding guild that is having trouble in normal mode, here are five tips on how to improve progression and morale without pushing your raiders to the breaking point.

1. Talk about your lack of progression. For an officer, silence is deadly to morale, both during raids and after. In that silence, you know that people are whispering to each other about what's going wrong, or griping about other players. Maybe they are just sitting there stunned and disappointed, unable to muster a coherent thought. In any case, it's bad.

It's up to the guild's leadership to break the silence. During the raid, talk about what's going wrong in a constructive way. Don't forget to talk about what's going right, too. Afterward, create a thread on your forums to debrief. Solicit suggestions and strategies. Encourage a dialogue. Let people vent a bit, if they have to. It helps relieve the pressure -- just be sure to moderate and make sure the discussion stays civil.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

Guild rosters inevitably become bloated over time. They fill up with inactive players or throwaway alts that current members haven't dusted off for years. This week, a guild leader asks when is the right time to remove characters from the roster -- and whether we should even do it at all.

I run a casual guild. One of my officers puts it thus, "We're a raiding guild that acts casual." We have a decent roster and a great group of people, but we also have a lot of people who join, show up for awhile and then disappear. Some come back in six months and some, I have no idea if they are coming back or if they are gone for good.

I like my roster to reflect an active guild, which we are. My membership officer sent me a roster list and I'm in the process of going through it for names that haven't been played in over 6 months. We've been doing a purge like this for the last 3 years and, every time, there's always some consternation about removing names from the roster.

Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook.

We've all been there. You invite new people to your guild. They seem like they'll be a great addition to the roster. They ask for help and you gladly offer it. They ask for more and you give more. Then they promptly ride off into the sunset. This week, an officer wants to know how to avoid being the victim of these players.

Hi Scott

We're a friendly, mainly social guild with helpful officers and roster. We occassionaly meet some seemingly cool, nice people that I or the officers warm up to immediately, chatting in vent, etc. They might jump right in to be active in guild chat, and otherwise give every indication that they are mature, responsible and ethical. Every now and then I guess I'm too trusting, and extend help to some of these people in the form of time, guild bank items, and even gold, and then I log in and see they've left the guild without so much as a thank you. Mind you, some of these people have accepted some rather expensive help from us. So I've decided that no matter how nice you seem, or how much any of us may like you or know you, you will have to have been in the guild a certain amount of time before getting any bank items or money, etc. say, over a certain value maybe. I'm just not sure what the specifics on this rule should be, or what else we should do to protect ourselves from these kinds of people. Any advice would be appreciated.

Thanks,
pj