Nov 23rd 2010 5:53PM Ah, you may be right. The more I think about it, the more I think that I am actually remembering one of the big patches, with Ulduar, etc.
Nov 23rd 2010 5:36PM I read here on WoW Insider that this is likely to be the last big patch before the expansion, with only a couple more small patches before the 7th.
It will be interesting, given this, to see if we get another all-day downtime.
If memory serves, it was like 10pm EST before we could log-on the day WotLK dropped.
Oct 12th 2010 5:55PM Don't expect the servers to be up anywhere near the promised time on the day of the expansion, and expect a queue of thousands to get on your server.
Oct 12th 2010 5:53PM Granted, expecting them to make their 3 o'clock dealine given their history would be silly, but that's not the point.
A company making BILLIONS ought to be able to summon the intelligence to not keep repeating the same mistake, especially when they have seen again and again its negative impact on their customers. It's absolutely the most fundamental of the basics of customer service: don't break your word to your customer. It really couldn't be more simple, and many of the readers here, many of them likely children, have it figured out:
Either don't give a number, or provide one that is double what you believe your worst-case scenario to be. Seriously. Their making billions and... DUH!
Oct 12th 2010 5:39PM It's really more about complete disregard for a tried and true business principle: "Under promise and over deliver." Blizzard does just the opposite, and this will be met with anger and frustration as certainly as the night follows the day.
The point many have made here is a very simple solution: Don't promise anything that is outside of your control. Given their history of missing their deadlines on patch days by massive amounts, to continue promising as they have really does border on insanity.
With Blizzard's tactic of over promising and under delivering, frustration is guaranteed every time. To expect people to be happy about it seems a bit unreasonable.
Oct 12th 2010 5:28PM While I understand the sudden appearance of long queues when the expansions first hit, what I don't understand is how they only seem to last a week or so. People can't be re-subscribing for only a quick look of a week and then quitting again can they? I must be missing something.
Oct 12th 2010 5:02PM Rolly has it exactly right. Overestimate your time. By a lot. It's unbelievable that Blizzard hasn't figured this out yet. It is indeed a very well-known principle.
They could have just said: Servers will be down for 24 hours, and then thrilled everyone when they came up sooner. (assuming that they do)
Also, if you think this is bad, wait until they drop the expansion. A 24-hour plus downtime wouldn't surprise me in the least.
Jul 13th 2010 1:58PM I think that overall, Blizzard does an excellent job with WoW.
I do think though that the "Blues" need to face up to the fact that the "fix" of the vote to kick system now allows one person to hold the entire group hostage and creates far more potential for abuse than it eliminated . Simply running the numbers as they are punishes anyone who has had extremely bad luck with groups.
Further, and this may just be my experience, but the groups in general have gotten worse since the "fix". I and others (just take a look on line), think that as people now know they stand almost no chance of being kicked from a group, they are doing things that they would never have done before, like run in a spec they're not geared for, level weapons on everyone else's time while doing mega-low dps, or dpsing when they are in as a healer, and letting the tank die in the process.
I had all 3 of these things happen to me in about a 12-hour time frame overall. It honestly seems as though the "fix" has only empowered the inconsiderate, and given them carte blanche to behave as badly as they care to.
Again, given the quality generally provided by Blizzard, this is quite baffling.
Feb 6th 2010 8:46AM If every member of the top 100 raiding guilds in the world quit WoW tomorrow, do you think that this billion dollar corporation would even feel it? Or would it just make the 101st guild REALLY happy?
Nov 24th 2009 4:11PM I tried to post a reply on the official WoW support forum, but got "Server Error" there as well when I tried to log in. Care for a little insult with your injury?
Hasn't the Seattle data center had significantly more downtime than any other?
At what point does this company that's making billions off this game decide to pony up some cash to fix the problem once and for all? It doesn't seem to be an issue that battlegroups are having across the board.
Of course, the larger Blizz becomes, the more that their "customer service" will become just like that of any other mega-corporation - non-existent, or existent only in name.