Nov 23rd 2010 3:41PM What about the time we pay for and lose each month without compensation? Imagine if this practice was implemented in other types of services. For example, what if your ISP decided to have some downtime one day a week which sometimes resulted in 12+ hours of no internet? There is no satisfactory argument that can justify or excuse the attitude that consumers need to absorb the cost into their monthly fees. Blizzards products don't even work when the servers are live. We are testing their product for them and instead of getting paid for it, we are paying them. This is ultimate representation of greed and the ideology that the class of people collecting the money also deserve free product testing from paying customers is disgusting.
Dec 8th 2009 6:01PM I couldn't agree more, see my other post for a software developers insights.
Dec 8th 2009 5:14PM I am almost certain that this issue is related to the Authentication server(s) and Battle.net
Dec 8th 2009 4:57PM I have some insight that I posted earlier, I have been developing software for 25 years, look at my previous post, a couple idiots responded that obviously have no real world concept of what is considered acceptable downtime in software update etc.
Dec 8th 2009 4:25PM Things to ponder:
1) After applying the server update at approx 1:00 AM PST perhaps logging into a game account or two would be advised. To my knowledge nobody on my server can log in. WTF?
2) What happened to testing? Isn't that the time when you work out the bugs so that your clients don't abandon you? This transition should have been handled already.
3) By any practical business standards, your uptime is totally unacceptable, somehow the complicated industry software miraculously abides by the 99% uptime industry standard.
4) You have more money than God, try allocating some of it to "Not failing at updates!"
Jun 2nd 2009 10:49PM Hmm, I wonder if Blizzard minds if I just pay 95% of my subscription fee? Would they keep my account active?
I wonder how they feel about the people who play wow on Tuesday because it is their day off? My guess is they don't notice at all because they are counting their fat paychecks instead.
Being in IT myself, I find it ridiculous, no absurd to have downtime like this, thousands of banks, gov. agencies and retailers store sensitive client information and manage nearly 100% up time.
If you think it can't be avoided, think again!
Nov 12th 2008 12:14AM
For all of you out there defending Blizzard, here is some philosophy for you.
I'm okay with you choosing mediocrity for yourself. After all, you are your own person and you can choose mediocrity if you wish.
However, just as I am not alright with people in power killing for Oil, I also do not condone organizations that make billions:
Taking advantage of plausible deniability because they can.
Making mistake after mistake and pretending it's okay because the contract is designed to avoid service provider accountability.
Stating when servers will be online and then just not coming through.
Treating hard working people like stupid lemming droning contributors to the elitist lifestyle.
I'll also include my previous post.
Here is my position and I am a Software Developer. Assuming I work a normal shift and play when I have spare time, I am depending on server uptime in order to play WOW. Suppose today was one of my days off and I wanted to play the game. Perhaps tomorrow hang out with friends or family. That makes 4.5 weeks in a month totaling maybe 4-6 days that I can dedicate to playing wow for the entire day. What if I decided to pay 95%, or say 70% of my wow bill? Do you think they would allow me to still use the service? Absolutely not! I also didn't read a disclaimer stating:
"due to cooperate greed, we will provide a non-dependable service on arbitrary days and whimsical time periods! Really, we will provide this service to you whenever we feel like it!"
Do you remember reading that? I sure don't. Just because Blizzard doesn't want to hire enough competent people to get the job done right doesn't mean they are immune to all criticism.
Even if extra(free) days are granted, that doesn't make up for players that play around their work schedules.
I pay 100% of my bill and expect a dependable, reliable service in return and so should you.
Please do not respond with opposing comments. I am right and I won't acknowledge your corporate elitist loving nonsense.
Nov 11th 2008 5:12PM Fantabulous! A must have! I would love to upgrade my Pinto to a Fararri. Your vote is much appreciated. Cheers!