Oct 21st 2009 6:53PM My guild still won't be able to hear me during raids, but I will be able to hear them without decapitating myself on bio breaks!
Aug 29th 2009 7:48PM Pick me! Pick me! Because mages need all the dance experience they can get... it might make them better macarena dancers!
May 19th 2009 7:47AM Oooh! Oooh! Pick me! Pick me!
Jan 13th 2009 10:39AM Naming characters is so important, I think WoW should put a little caution message somewhere on the creation page.
I rolled my first toon at the insistence of my kids, avid WoW players who wanted me to try the game. Little did I know that, 8 months later, Nachomomma would be a level 80 fire mage and my alter-ego. Her name was my attempt at humor, and people still whisper me that they like the name on occasion.
The more I got into the game, the more I regretted giving so little thought to her name, and also not having what I considered an appropriate (i.e., Tolkien-esque) name for my main toon. I have discussed paying to change her name with friends, family and guildies, and the general consensus is, don't mess with the Nacho! So Nacho she will remain.
I do try to be more careful nowadays when naming new alts; so far, my favorites are Macchiavelli, a shadow priest, and Maalstrom, a night elf druid. Both names are drawn from real life but are appropriate to the character, and both have easy nicknames (Mac and Mal) for when they level up and ultimately get into raiding situations.
And then there is my anonymous alt, a warlock who is unguilded and who I play when I feel mutinous or murderous or otherwise in need of anger management. His name will always remain a deep, dark secret, lol!
Jan 3rd 2009 1:07PM As a full-time college student who has several years of experience working for call centers (and currently work in one 20 or so hours per week), I would much prefer doing the same sort of work for Blizzard. But working in a call center is nowhere near as easy as many people assume.
You sit in a cubible for hours on end, tethered to a telephone via headset and living and dying by the flashing light on the console that indicates calls in queue. Your numbers (lots of statistics that measure how long you take on each call, broken down into seconds) monitor your productivity and your potential for raises, promotions and bonuses. The call center can be a noisy and very stressful workplace.
All calls are recorded and you are frequently live monitored by supervisors; knowing that every call is subject to scrutiny can make some people paranoid. The calls from customers are usually non-stop; in an 8 hour shift, you could potentially process hundreds of calls.
You need top-notch communication and problem-solving skills; you never know who the next caller will be and sometimes getting to the nature of their concern takes some questioning. You need to be a good listener and genuinely like people. There is much satisfaction to be had in helping customers out; but there is also frustration when your hands are tied or you don't have the ability to solve their problems. You also need to maintain a certain formality in conversations; at my current workplace our quality scores are reduced if we used slang words like "uh-huh" and "okay" with customers. And of course, you need to tolerate the abusive and occasionally drunk callers. You just cannot take the abuse personally.
Although working in Blizzard's call center is a fantasy for me, I'm not sure I want to move to Texas or California to pursue the dream. When I go home I play WoW to unwind; I'm somewhat afraid that if I dealt with WoW issues for 8 hrs. a day at work, it would not be nearly as much fun for me to play after work!
Dec 13th 2008 9:15AM It seems to me that the people who respond to this topic are primarily the ones who correct grammar and spelling in trade chat, if only because the rest don't care enough about it to reply!
As a former proofreader, I see mistakes everywhere, and am particularly annoyed by Blizz for making an inscription recipe for Glyph of Judgement [sic]! That extra e in the middle drives me crazy! I know it's a variant spelling, but Blizz should know better.
As for the ppl who post in trade chat, I enjoy most of them, misspellings and all. And if they want to call me an Inscriptionator, that's okay with me! Lol!
Dec 2nd 2008 11:34AM Another opinion on healers: do not run an instance with a healer who doesn't like you! True, they will not be in your guild for long, but while they are there, they can be pretty frustrating.
Nov 16th 2008 10:39AM I was sitting at work reading the intro... "I'm going to assume that you're trapped at work or something." I almost LOL'd in the middle of the call center!
I respecced from frost to arcane with the next-to-last BC upgrade, and absolutely love the 61-0-0- spec. Once you're arcane, the rest are a pain! Don't think I'll change anytime soon.