Apr 22nd 2009 2:56PM I feel bad for all the Battle.net users. I told myself that I'm never going to switch until the customers O.K. their product. I'm at the point where I just don't trust any new content blizzard sends out. I'm waiting until I don't see any more debug versions because I'm here to play. Not work and QA their products.
Apr 18th 2009 1:11PM Blizzard has some of the greatest ideas and games around. I’m definitely hooked on their products as I’m sure anyone else that is reading this post. The latest patch (3.1) has some wonderful changes that add so much more to the game. With a New dungeon, Dual spec, Character changes, and the Argent Tournament. Heck, even my horse can swim now. Awesome job on the changes you did. It will be interesting to watch all these changes unfold as everyone gets use to them.
But, at last the criticism. I don’t understand how such great patch content can go so horribly wrong when applying it to the live servers. I hear some say it’s just because the servers are overloaded. But that should not be a problem. Blizzard is well aware of how many customers they have. And to be in this business, I’m sure they have adequate hardware to support them. Locking out servers when they are full and having a waiting queue if they are at max capacity is just a few things that make it hard to accept that excuse. Bugs and having a couple servers with issues is understandable to a point. But having unplanned extended down time and a random stall on all servers is somewhat frustrating to the customer. I also hear that this is the largest patch ever and that’s why there are so many problems. To me, that is more of a reason for blizzard to want to get it right or split up the patch. Larger patches will always have more possibility of extra problems/issues. Customers should be their main concern, and if it is. Then they are “Thinking like the customer” which also goes with the statement “The customer is always right”.
Well they get resolved? Sure, Blizzard has some of the best people in the business working on it. But personally, I would love to see all the great content that they dream up be applied without so many problems leaving a bad taste in my mouth and wondering if I should even trust the changes yet. We shouldn’t have to automatically look at our characters and wonder… Is my gear still there, is my money still there, can I log on today, can we finish a dungeon today or is it a waste of time. It’s better for us, it’s better for them, and it’s better for everyone that blizzard gets the deployment process right.
This is a great attempt for them to help the customer considering their past performance.
The Better Business Bureau Gives Blizzard a surprising rating of F.
Better Business Bureau Gives ‘Electronic Arts’ One of blizzards competitors a rating of A.
Apr 16th 2009 11:07AM I’m getting pretty used to poor performance on blizzards part with patch day. There servers should be able to handle a high demand of users so I don't except that as an excuse to fail. They know exactly how many customers they have because the brag about it all the time. So they should have a system to handle those customers. And they do. Don't forget that if a server is full they will not allow more users to join that server. Also, don’t forget that they will sometimes have a waiting queue to login if those servers are being used to the max.
If they are going to be in this business and want to continue to grow, they better get there butt's in gear, and start making better patches and hardware to support their customers.
Apr 15th 2009 10:02PM They need to setup a better install plan for the realms when doing updates because there seems to be to much unplaned down time on their servers. maybe better QA testing on your deployment procedures. I would assume with a big software company they probably have this in place. I can understand if a couple servers had issues during updates. But updates should go better without a complete shutdowns and random stalls. There is no reason for there customers to have to wait long for paid services ( Even if it is a game) and be told every hour it will be the next hour over and over again. Bottom line, there is no excuse for all servers to have a long down time, like yesterday, at any point or random stalls due to an update. I know they are working very hard to resolve the problems, and in my opinion have done an excellent job resolving the issues quickly. However, the patch updates needs to 'level up' so it does not happen again and performance improves.
Apr 14th 2009 7:56PM They really need to setup a better install package for the realms when doing updates. For a big software company, this is pathetic. Granted, this is a very large update. They have had all day to get it right and months to test and get ready for it.