Jul 15th 2011 1:45PM Reading this Blue Post has me thinking to the week between season 9 and season 10. My arena partner and I each opened three tickets. Each time the ingame GM told us the same thing; "Nothing is wrong, we (Blizzard) made no mistake and everything happened as intended."
As we both knew this was not the case, it was frustrating and resulted in a loss of confidence.
I am greatful that Blizzard is now admitting to the mistake and trying to compensate us accordingly although it still seems like a little too late considering our loss.
Jul 9th 2011 10:24AM This "game" is a business - a very profitable one at that. When you anger your customer base by making mistakes and then failing to immediately own up to them, then you have lost touch with your customers. I had 3 GM's tell me in games after the conquest mess up that what happened was intended. They effectively lied to me.
Every business has a season. At one point it gets too big and cannot adjust quickly or it becomes arrogant, or another business comes along and treats it customers better and provides a better product. The result of not being at the top of your game in business is failure.
Blizzard may be heading down that road.
Jul 8th 2011 1:25PM During this transition time, my arena partner and I opened 3 tickets each to express our displeasure with this mistake. Each time, the customer service representatives for Blizzard said exactly the same thing. It was not a mistake but occurred as intended. They even produced revised patch notes that supported this position.
Mistakes happen, it's how they are handled that makes the difference between a customer driven company and one that is out of touch.
It's nice to see them get their act together.
Dec 24th 2009 11:30AM AWesome gift Thank you!