Sep 2nd 2010 7:42AM Some of these comments are silly - it doesn't take an entire department to update a twitter feed, this wont impact the speed of CS at all. If anything their slow in responding cause they're getting spammed with stupid questions and people whining about classes/ninjas/arena rating etc. This is likely going to be one guy who will update the twitter and he'll probably be from the community team who do Breaking news, forum posts and such. They're not exactly a small company with only 5 guys who do everything, they have multiple departments.
I think this is a great idea for keeping people up to date on their customer support which is a huge part of the game these days. Now to see if they use it in a constructive manner.