No Profile Found
Apr 3rd 2012 8:35PM there is a secret that blizz isn't telling about the new SoR. and here it is...
if you went inactive ON march 4th. you might not be eligible for the new SoR.
I've been trying for about a month now to use the SoR my friend sent me. I opened a tkt with the support tkt system. After 4 CSR and posting to the Customer Support Forum and many, many calls to the billing queue (just to be told it's full and be dc'ed). this is the answer that has finally be told to me by the last CSR and each CSR has politely inferred to me to 'piss off and bother someone else'
Support Forum Agent
Scroll of Resurrection eligibility was determined per account by an automated process that took some time to complete. As such, not every account was made eligible or ineligible at the same precise time... but they were made eligible or ineligible on the same date. Yes, that could potentially mean that some outliers exist. That does not, however, mean that the information posted is incorrect.
That being said, if you think you are not correctly flagged for this particular promotion, your only recourse is to contact a phone representative in our Account and Technical Services department. Yes, our handle times have been a little longer than normal lately; this has mostly been in response to a number of announcements we've made as of late, not the least of which is the very promotion in which you are so eager to participate. You have made mention of that in your tickets by informing us how much time has past since previous entries. There's no need for that, I assure you, and it doesn't actually bump you up any higher in the queue.
Once you are able to speak to a representative on the phone, they may be able to assist. I would advise presenting your case evenly and a little less abrasive. Again, I apologize for the handle times, but our representatives are pros. They'll get through contacts as quickly and efficiently as possible and hopefully be able to help you in participating in the Scroll of Resurrection promotion.
TL;DR: flagging people for the Scroll of Resurrection service is not an exact science, and if you are not currently eligible but believe you should be, the only way to get that resolved is by speaking to a phone representative.
SO.... now, it's the computer's fault and it was too hard to tell the computer to flag all the account that went inactive till Midnight. the computer was programed to decide for it's self which accounts to flag or not flag.
am I the only one that sees a bunch of BS?? it was too hard to tell the computer to wait till midnight? AND the only way to fix the account is to call in and MAYBE get someone on the phone, then MAYBE they can/will/might fix the problem the 'computer' messed up?