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Posts with tag Compensation

Honor compensation date announced for recent PVP gear debacle

Blizzard's Bashiok has posted a time frame for the previously announced 4,000-honor point compensation package for players who spent honor on old gear during the week between the PVP Season 9 and Season 10. Any player who spent honor on ilevel 365 gear during the transition week will be awarded a free 4,000 honor points, which can go over the point cap and can be spent on the new, higher tier of Vicious PVP gear. This free honor will be awarded to players during maintenance on July 19 (this coming Tuesday).

I think this is a pretty good compensation package for players who were not informed of the change in how PVP gear would be handled this season. The biggest issue from the debacle was that players spent a huge amount of time and effort grinding out honor for ilevel 365 gear during the off-week, then spent it, only to see the gear became useless just days later. Now that work has essentially been restored in the form of new, shiny, over-the-cap honor points. You will not be able to earn more honor points until you dip below the cap again, however.

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Filed under: PvP, Cataclysm

WoW Insider Show Episode 119 with special guest Mary Varn

Our podcast was live on the air as usual last Saturday, and the show is now up for your listening enjoyment. Artist Mary Varn was aboard to talk with us about her comic and her Warcraft career, and Matt Low of World of Matticus also jumped on to chat with Turpster and I about the latest WoW news, including the impending patch 3.3, the recent server outages, and the Taiwanese player who picked up all of the achievements in the game (which, probably not entirely concidentally, is the subject of Mary's comic today).

And of course we answered your emails as well. For those of you wondering about our Podcast Awards nomination, voting has ended, and the winners are supposed to be announced next Saturday in a ceremony online. We'll keep you updated -- remember, if we win, we'll be giving away any prizes we get to one lucky listener, and we'll be recording a Warcraft bedtime story for all of you to download. Cross your fingers for us!

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Filed under: Podcasts, Podcasting, Virtual selves, Odds and ends, Quests, Humor, WoW Insider Show, Achievements

Compensation for last week's extended downtime

In what will surely please anyone who follows or was affected by extended realm downtimes, Blizzard has quietly announced compensation for the realms affected by it last week. We covered the downtime last week as it occurred.

Even after having worked at Blizzard, I'm unsure as to how the decision is made to or not to offer compensation for downtime, but I'm glad that it does get offered periodically. It's no fun to have a day off or a light workday and then discover that the realm that houses your main is down, again.

Regardless, if you were on any of the realms listed after the cut, you should see that a 24-hour credit has been added to your subscription on your Account Management page. Take this, your blue badge of courage, and hold it high to the heavens, your karmic reward for not pitching a fit. "We cool, Blizz. We cool."

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Filed under: Realm News, Realm Status, News items

[UPDATED] Playtime over for You Play or We Pay


In what seems to be an inevitable move, Blizzard has ordered the controversial and too-good-to-be-true services of You Play or We Pay to stop operations. According to their website, Blizzard found YPOWP's offering to be a violation of their intellectual property rights. You Play or We Pay, which stirred up a bit of controversy and a lot of skepticism when it first launched, aimed to compensate players whenever the World of Warcraft had unscheduled downtime. Essentially, it was insurance for WoW game time.

Initially, the site planned to charge for their service but eventually moved to a free model after some mysterious downtime of their own. It was such a novel idea that WoW Insider even interviewed the site's founders, George Tung and Milos Golubovic. It seems that this bizarre saga has at last come to an end, and questions of whether the site was for real or not (did anyone ever get compensation?) will never be answered.

[UPDATE: Several readers chimed in to answer that question -- apparently YPOWP sent its members 30-day game cards as compensation for lost play time. This indicates that the service, even after going to the free model, was for real. It also isn't against the TOS. That service was frowned upon by Blizzard legal, though, and YPOWP was taken down because of intellectual property rights issues instead.]

Filed under: Fan stuff, Realm Status, Odds and ends, News items, Weird But True, Opinions, New In Pop Culture

YouPlayorWePay opens up a new month, plans to add EU realms soon


We haven't heard much from the folks at You Play or We Pay lately, but maybe that's a good thing for them -- after all the noise from their initial launch, it seems like things have calmed down over there. They're giving out "Compensation Credits," it looks like they've started running a few ads, and it seems like they've finally settled on a model that works for everyone -- both the founders of the site and the people who sign up for compensation. While we heard the first month of slots filled up pretty fast, the second month seems to be going a little slower -- they've still got about half the slots for March still available as of this writing. But as you can see from the picture, they're promising some real items in exchange for those Compensation Credits. With 150 slots in March and about 100 credits given out last month, you may be waiting over a year to save up the credits to buy a 30-day game card, but the site is working the way they planned: you can sign up for free and eventually get something back for your realm's downtime.

And they're planning on expanding soon -- the site reports that by the 15th of March, English EU players will be able to sign up for compensation on their realms' downtime as well. This site caused a lot of controversy when it first opened up, but we have to give it to them: it looks like they've worked out a way to do what they want to do.

Filed under: Analysis / Opinion, Fan stuff, Realm Status, Odds and ends, Blizzard, Making money

YouPlayorWePay goes free with a new plan

As promised, YouPlayorWePay has returned, and they've got a whole new plan in place. Originally, as we reported earlier, they wanted to create a site where players would pay a fee for the opportunity to get reimbursed for lost playtime in World of Warcraft, but after outcries from the community, they have outlined a whole slew of changes on the site.

And the biggest of these is that the service is now free. Instead of charging users, they plan to support a limited number of registrants (for March, when they begin, they're opening up 150 spots), and when downtime or queues occur for those registrants, they'll be given "YPOWP credits," which apparently will be used either towards compensation or towards "contest prizes," which will update every month. They've got some new stats on the front page, too, including the realms with the most calculated downtime, and how many compensation and contest prizes they've given out every month.

Very interesting. From the beginning, the founders have made it clear that they didn't want to scam anyone (they told us as much in our interview), and they now say that not one person has been charged a cent for compensation. This new model, however, seems much more fair -- there's no cost up front for people who register, even if the "compensation" might not be worth as much as the cash they originally promised. What do you think of the new plan?

Filed under: Analysis / Opinion, Fan stuff, Realm Status, Virtual selves, Odds and ends, Contests

YouPlayorWePay under "reconstruction"


This could be the end of the strange story of YouPlayorWePay.com -- or a new beginning. We posted about the site when it first appeared, and even interviewed the founders, but apparently they've decided to make some major adjustments to the site, as it's now down for "reconstruction." A forum post by George Tung says that they are not only redesigning the site, but "re-doing our whole concept." One of our tipsters suggests that Blizzard legal may have gotten involved, but that seems unlikely -- Tung also posts that "when we are done, there will not be any more concerns about our service not being worth or if what we are doing is legal."

So there you have it. We'll have to see what they've got in store for us (though, of course, there's a chance the site may not return at all). Lots of people have had questions and concerns about the concept behind this site from the beginning, and we remain curious to see how this "reconstruction" will answer them.

Thanks to everyone who sent this in!

Filed under: Analysis / Opinion, Realm Status, Odds and ends, Blizzard, Making money

Blizzard gives out a day of compensation for the downtime

Blizzard's been on shaky footing this week with all the downtime, from their forum issues to in-game mail problems, and even their main site has had trouble. But there's good news for those affected by the outages (everybody?): we're all getting an extra day of playtime. Tyren says that they believe the problems are now fixed, and that players will recieve a free day of gameplay sometime within the next two weeks.

Personally, I wasn't affected much, but free gametime is free gametime. The real test will be this evening and this weekend -- if Blizzard can keep their realms up even under the pressure of so many people checking out the expansion, it'll be a feat. But odds are that, considering how many players are likely to try checking out Northrend in the next few days, the shakiness is not quite over.

Filed under: Analysis / Opinion, Realm Status, Blizzard

3 day credit for NA, EU customers


When patch 3.0.2 hit, we had a very long maintenance, shading towards 24 hours for some realms. And since then we haven't always had the best of realm stability; I know my own realm has had plenty of restarts, downed instance servers, and lag spikes in the past few weeks. It would have made raiding pretty hard if they hadn't nerfed the pants off it.

Blizzard knows about the realm problems as well as anybody, and as is their tendency, they're compensating for it by giving us all playtime credits. This time it's a full three days, for anyone with an active account on US, Oceanic, Latin American, European, and Russian realms (so basically everyone except Asia; the Asian realms have a different payment structure).

That's one thing I really like about Blizzard. They may mess up, but at least they try to fix it. Now can I have a Squashling, please?

Filed under: Realm News, Blizzard

Playtime credit for Bloodlust realms

Playtime credits: they're not just for European realms anymore! Blizzard must have been reading the comment thread for my post on the Bloodlust battlegroup's problems yesterday because, clearly in direct response to the demands of commenters Todd and oniwah, they are issuing a one-day credit to the accounts of anyone with characters on the affected realms.

Once more, those realms are: Aman'Thul, Barthilas, Blackrock, Caelestrasz, Dath'Remar, Dreadmaul, Frostmourne, Frostwolf, Khaz'goroth, Kil'Jaeden, Kilrogg, Nagrand, Ner'zhul, Proudmoore, Sen'Jin, Silver Hand, Thaurissan, Tichondrius, and Vek'nilash. So if you've got a character on one of those servers, perhaps $0.50 worth of playtime will help make up for your troubles. Did they ever fix the latency/disconnect issues, by the way?

Filed under: Realm Status

Some EU realms get a free day

A bit over a month ago, all the realms in the European battlegroups Crueldad, Hinterhalt, Némésis, and Nightfall suffered some extra downtime, and players on them received a credit for a free day of playtime to compensate. Looks like it's happened again. In exchange for for six hours of downtime on April 6, members on those battlegroups will once again get a free day. Here's a list of the affected realms:
  • Crueldad: C'Thun, Dun Modr, Los Errantes, Minahonda, Shen'dralar, Tyrande, Uldum, Zul'Jin
  • Hinterhalt: Arygos, Der Mithrilorden, Dethecus, Forscherliga, Norgannon, Teldrassil, Todeswache, Un'Goro
  • Némésis: Arak-arahm, Confrérie du Thorium, Eitrigg, Garona, La Croisade écarlate, Medivh, Uldaman, Vol'jin
  • Nightfall: Alonsus, Anachronos, Bronze Dragonflight, Burning Steppes, Darkmoon Faire, Darkspear, Kor'gall, Lightbringer, Molten Core
Enjoy your free day, folks. I'm just glad I get to use my "1up" image again.

Filed under: Realm News

Blue Notes: Compensation and soulbinding

As we had all hoped, players with characters on the realms that received the 48-hour maintenance earlier this week will have a two-day playtime credit applied to their accounts:

To compensate players for any inconvenience caused by the downtime experienced as a result of this week's 48 hour extended maintenance, we will be issuing a 48-hour time extension to all players who have accounts that are currently active on the following realms.

Aggramar, Argent Dawn, Arthas, Azgalor, Bleeding Hollow, Bloodhoof, Burning Blade, Burning Legion, Durotan, Earthen Ring, Elune, Eonar, Eredar, Gilneas, Gorefiend, Kargath, Laughing Skull, Lihgning's Blade, Llane, Lothar, Madoran, Magtheridon, Malygos, Mannoroth, Medivh, Shadowmoon, Shattered Hand, Skullcrusher, Stormrage, Thunderhorn, Thunderlord, Trollbane, Warsong, Zul'jin

Always good to see Blizzard doing the right thing. In other news, a few items are going to become BoP in patch 2.2; existing instances of them will be soulbound to whoever has them when the patch hits. From Eyonix:

In the next major content patch the following items will be flagged as Bind on Pick-up (BoP). They are currently not bound at all. If you possess one of these items, be sure it's on the character of your preference.
  • Felbane Slugs
  • Recipe: Elixir of Major Agility
  • Formula: Enchant Bracer - Superior Healing
  • Hellfire Shot
So make sure you transfer those to whoever you want to have them as soon as possible. The background downloader being active, it's possible the patch could hit as early as next Tuesday (though I doubt it).

Filed under: Odds and ends, News items

Downtime Compensation for Select Realms

If you've been on the forums at all lately, you understand that a number of realms - including two brand new realms - have been offline recently due to hardware failure. While the servers are now online and functioning, uptime has been spotty since Wednesday afternoon. As compensation for the downtime, however, Blizzard is crediting all players with accounts on these servers with an extra day's play-time. So if you have characters on any of the following realms, expect a credit on your account: Aerie Peak, Altar of Storms, Anvilmar, Blackwing Lair, Deathwing, Demon Soul, Doomhammer, Gnomeregan, Icecrown, Jaedenar, Kel'Thuzad, Lethon, Onyxia, Sentinels, Uldaman, and Venture Co.

Filed under: Realm News, Realm Status

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