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Posts with tag Errors

Patch 3.3.5's Out of Storage error

While some players are happily playing with the new features included in Patch 3.3.5, many others are unable to do so due to problems that cause the game to crash. Blizzard has noted this situation and is working diligently on a fix to this problem. In the meantime, a thread on the Technical Support forums addresses this issue and what players can do to make the game playable again. The issue appears to pop up as an Out of Storage error for players running World of Warcraft on a 64-bit OS. What can you do while waiting for a fix? Simple -- turn down your graphics settings. Blue poster Datth had the following suggestions to make:

Datth
Extremely low view distance settings (177 vs 1277) is more than enough to compensate for the extra memory being used in this patch by a few factors. A lot of people are able to get by with setting View Distance from max to about halfway using that alone. Using d3d9ex mode (http://forums.worldofwarcraft.com/thread.html?topicId=21723843232&sid=1) can shave off another ~100-200MB from what it's currently doing right now too.

Blizzard hopes to have the game fully functional for all players at any level of graphics quality soon; however, there is no ETA currently on when this fix will occur. Keep an eye on the thread in the Technical Support forums, as they are sure to post more information as they learn more about the errors.

Filed under: Bugs, Blizzard, News items

Armory updates with model viewer, character and calendar feeds

Blizzard has added some nice new features to the World of Warcraft Armory, including a few players have been asking for in the past. The most exciting change is something that doesn't seem to be working quite correctly yet -- they're including a Flash-based model viewer for characters that will let you see what a toon looks like without ever logging into the game. So says their updates page, but as of this writing, the whole system is going up and down, and we couldn't get it to work correctly on any of our PCs. Should be done soon, though.

Other updates include character activity feeds -- there are now RSS buttons all over your profile that will let you track achievements, items, and other specific character information via RSS. And Blizzard has also built in calendar feeds that will let you output guild and player calendars to Outlook, Google Calendar, or other calendar applications. That means your out-of-game calendars will update automatically if your raidleader happens to change up the raiding schedule. And finally, character profiles have been redesigned and streamlined -- they look a little different with all of these new features. The date on all of these changes actually says January 1, 2010, so Blizzard may have implemented them a little early, but sooner or later we'll see these welcome changes all active on the Armory.

Thanks to everyone who sent this in!

Update: The Armory is offline for maintenance now. These changes were seen in action, so they're real, but as we say above, they're officially dated for January 1st. So they may not be in effect just yet.

Filed under: Guilds, Blizzard, Achievements

Fixing raiding lag

There is quite a thread going around with some ideas about how to fix raiding lag. Lag, like many cross-computer issues, is a pretty complicated thing -- there's all kinds of reasons it could be happening, from errors on your computer to errors on Blizzard's end, and all the little connections and switches in between. A certain amount of lag is unavoidable. But there are certainly some things you can do to make sure the link between your client and Blizzard's server is working at its best. This thread, which started on the EJ forums and then moved on to Livejournal, has some good tips in it, including turning off most combat logs like Recount and even Blizzard's official "Everything" log -- having to write down everything happening in game does cost some computer time as you play. Blocking addon "spam" is another way to keep things simple and clear -- while lots of useful addons help you share information between raid members, sending that info back and forth can cause problems when you're down to milliseconds of lag.

The final suggestion is to run a third-party program that's supposed to keep your latency high, but I would be leery of doing that -- a better solution if you continue to have high latency constantly, even after making the changes above, would be to go to Blizzard (and/or your Internet Service Provider, or ISP) with your issues. They have a good guide to smoothing out your connection, and many times the problem can be with your router or firewall, which is usually a quick fix.

Read more →

Filed under: Guilds, Blizzard, Instances, Raiding, Hardware

Blizzard working to fix graphics issues on Macs

Reader Catsby sent along news of an issue that's apparently plaguing Mac users. Blizzard has confirmed that people using Macs with Nvidia 7300GT and 7600GT graphics cards in them (you can see what you've got by going to the Apple, "About this Mac," and then hitting more info) are having issues with framerates, especially around water and during boss fights (which is exactly when you want the graphics to mess up, right?)

Unfortunately, there's no fix yet -- Blizzard says the issue is known and reproducible, and they're working to put a fix in "the next patch" (originally they say it'll be in a PTR patch 3.2.2 build, but a hint at the end of the thread suggests we may see it even sooner than that). So if your Mac has one of those graphics cards installed and you're having this issue, just sit tight -- Blizzard is working as fast as they can to get a fix out to you.

Filed under: Patches, Bugs, Blizzard, Hardware

NetEase to buy all new servers for Chinese WoW


Yes, as you may have noticed in the update on our post the other day, it's confirmed: NetEase will be taking over operating the World of Warcraft in China as of June -- their new homebase over there can be found at wow.163.com. And while we originally reported that The9 would be turning over their software, hardware, and staff to run the game, apparently that's not completely true. IDG News Service is reporting that NetEase will be setting up their own network of servers to run the game. That's a big undertaking -- it likely means that things will be bumpy for the first few days of the transition (though Blizzard is clearly confident that NetEase can handle it, having run a few other games in the market before). And it also means that some of the supercomputers we've reported on before that are owned by The9 will go to... well, we're not sure what.

Not that there aren't plenty of things to use them for -- despite their stock dropping on news of the WoW license loss, The9 also runs a number of other games over there, including Guild Wars, Ragnarok Online, and a few more popular Eastern MMOs (not to mention that EA has a nice stake in them). And at the very least, there's got to be a market for supercomputers with other companies and educational institutions, right? It's unlikely that all that hardware will just sit dark.

But more importantly, it'll be interesting to see how NetEase handles the transition -- we've had a few inventory and other issues here on the Western side of the world, but we've never had a major loss of character information (cue all of the Blizzard engineers knocking on wood). We're sure there are countless backups in place, but if something goes majorly wrong in the transition between hosts, it could be devastating for the WoW audience in China.

Filed under: Analysis / Opinion, Blizzard, Hardware

Tech support open today

In the aftermath of one of the biggest patches WoW has ever seen, many realms are still experiencing some technical issues. Talents and items are going missing, world and instance servers are down, and I've heard at least one report of trash mobs in Naxxramas suddenly breaking out in song.

Okay, I might have made that one up. The point still stands: problems exist in the realms right now. Blizzard knows this too, and they've decided to keep their technical support department open today until 7 PM Pacific time (10 PM Eastern). Usually they're only open on weekdays. Support will be available over the phone, through email, and in the tech support forums, as usual. Eyonix has posted a list of the methods to contact tech support, so check it out if you're having problems.

Filed under: Bugs

Minor bugs to appear in patch 3.0.8

Eyonix posted a note about a few minor bugs that will appear when patch 3.0.8 goes live:
  1. Ritual of Summoning can only be used once every two minutes.
  2. Human females have animation errors when shooting a ranged weapon or using two-handed weapons.
Remember that with 3.0.8 Ritual of Summoning will be changed to create a summoning stone. The Warlock will cast Ritual of Summoning, which will drop the stone, which can then be used to summon other party/raid members. We are assuming that it's the actual casting of the spell to summon the stone that can only be used once every two minutes, and not the actual summoning of people.

We'll get some video of the animation errors up on WoW Insider as soon as we can, I'm sure there's some potentially funny stuff there.

And don't bother asking if 3.0.8 is coming tomorrow. While we think it's definitely possible, god only knows what Blizzard will actually do. I give it a 80/20 chance that it drops tomorrow morning.

Filed under: Warlock, Patches, Bugs, News items

Maintenance tomorrow - no patch expected

The opening announcement on the game is currently letting us know that realms will be down for maintenance tomorrow from 5:00 a.m. PDT until 11:00 a.m. PDT. While the realms are going to be down, we are not expecting patch 3.0.2 to drop.

Earlier last week it was announced that 3.0.2 would come when season 4 ended. Season 4 was announced to end on October 14th, and thus we are all expecting patch 3.0.2 to come on October 14th.

However if for some reason it starts raining cats and dogs and the patch does drop, we'll let you know. But I wouldn't count on it.

Filed under: Patches, Realm Status, News items

Breakfast Topic: Stupid mistakes

Last night in Heroic Magister's Terrace, I accidentally ninjaed a Cudgel of Consecration. I'm not sure what was going through my head -- I'm currently a Holy priest, and clearly need it much less than the Prot pally tank I was grouped with. Somehow I'd gotten under the impression that it was a healing item, or something. I was, understandably, promptly called a noob and yelled at by several members of the group, and there are a couple hunters out there who may well never group with me again. I profusely apologized to the tank, and we both opened tickets and sat around in the instance waiting for them to get answered. (The response, un-helpfully enough, was "your ticket has been escalated; this may take several days to be resolved.")

I gave him the mats for a Major Spellpower enchant, to put on the Cudgel once he gets it, to help make up for my stupidity. We parted on pretty good terms; we're hopeful that the GMs will sort this out. But picking up that item may well have been the biggest "d'oh" moment I've had in the game thus far. Either that, or accidentally taking a point in Throwing Weapon Specialization one time while respeccing my rogue. What's the most boneheaded mistake you've made in your WoW career?

Filed under: Items, Breakfast Topics

Known bugs in patch 2.4.1, 2.4.2 on the way

Patch 2.4.1 was rushed out the week after 2.4 hit, to fix some game-breaking errors, and we already know 2.4.2 is in the works; the hard-working Mac CM Tigerclaw, for instance, has mentioned that certain bugs are fixed in 2.4.2. It's a good thing they have another patch on the way, because 2.4.1 has its share of bugs. Hortus has posted a list of about 150 known bugs in the bug reports forum. Here are a few of my favorites:
  • "The /clap emote is not emitting sound if performed more than once." This is a feature, not a bug.
  • "Cloak of Shadows do not remove the curse Shrink." Ha! Where's your CloS now? You're little!
  • "Whirlwind has a new sound." This is a bug? Is it a bad new sound?
  • "The death emote voice-over for Kael'thas Sunstrider in the Magister's Terrace continues after he has already died." You just can't kill this one. Kill him in the Eye, and he comes back in MrT. Kill him in MrT, and he still keeps talking! Maybe we have to burn him.
  • "Abilities/trinkets that trigger after killing an opponent that gives experience or honor are being activated after killing mobs during bombing quests" True. I've gotten a heck of a lot of mana from my Power Infused Mushroom, not that it makes much of a difference.
  • "Using a Papa Hummel's Old-Fashioned Pet Biscuit does not initiate a global item cooldown." Biscuit spam!
For more exciting errors, visit Hortus's post.

Filed under: Patches, Bugs

Tournament Test Realm: The good, the bad, and the bovine


The Arena Tournament Test Realm (TTR) has been live for a few days now. It seems there have been some hiccups, which is to be expected during a stress test. Hortus has popped up in a few instances on the TTR forum to address some of the major concerns that players have brought up.

Lag is far and away the biggest issue on the TTR. Hortus indicated that one of the main functions of the TTR is measuring the best way to handle the massive number of contenders on the official tournament server. Blizzard currently has no plans for opening up any new TTRs to relive the stress. Logging into the server, I find the term "laggy" to be an understatement. Movement is dizzying, and players crowd around.

Read more →

Filed under: Blizzard, News items, Quests, Contests, Forums, Arena

Extended maintenance and you

So yes, as you may have heard, maintenance is extended today, and the official forums are abuzz with what you might expect: a few people complaining that their playtime is ruined, with most people saying that a few hours of maintenance every two weeks shouldn't be that much of an ordeal.

Personally, I don't have a problem with longer maintenance today, as long as it fixes the stability problems we seem to have been having all weekend. Multiple realms and instance servers have been up and down over the past few days (maybe Blizzard wasn't really ready for 10 million), and so if the maintenance makes sure that we can have a full Kara run without a server crash tonight, it's all good.

That's the real issue here-- players want to see maintenance that's worth it. I don't think any of us have a problem with taking Tuesday mornings off, as long as when we log on again, things are better than they were before.

Filed under: Analysis / Opinion, Realm Status, Odds and ends, Blizzard

Armory delays abundant, fix expected

What's up with the Armory lately? I've always had a problem getting in there (the pages load super slowly, although I'm pretty sure that's just all the database pinging they're doing), but lately, players have been reporting lots of character progress missing from The Armory. I spent all day yesterday on my Hunter ploughing through Hellfire Peninsula's big gear giveaway, and none of that new gear shows up on my profile. One of WoW Insider's writers hasn't even seen one of her alts on the Armory-- that's 40+ levels worth of missing info.

To be fair, the Armory is more or less an extra service, and Blizzard knows there are problems and is supposed to be working to fix them, so there's not that much to complain about, really. Unsubstantiated rumors being passed around say Blizz is working on updating the code to allow level 80 characters (for the expansion), but the fact is that we don't know what's going on-- they could be adding in even more features that we don't know about (like, say, what the Figureprints folks get, or a nifty little API system). But, as a WoW Insider writer told me, at least there always is one way to see what's up with any character in the game: make an alt, run out to where they are, and /inspect away.

Thanks to everyone who sent this in!

Update: Looks like we lit a fire under somebody over there-- the Armory is redirecting to a maintenance page at the moment.

Filed under: Analysis / Opinion, Realm Status, Odds and ends, Blizzard, News items, Classes

Bugs show a little emotion


Sorandra over on Livejournal has an interesting bug happening when she runs WoW in Vista-- her female draenei is showing a different skin in different situations. Out of water, she's got the face you see up on the left. But in water, a different face appears. It looks like her toon just really hates water.

Of course it's just a texture error (a known one, at that), most likely fixed by updating her video drivers. But it does kind of make you wonder a little bit why Blizzard doesn't bother implementing something like this for real, and making characters actually show facial animations. Sure, the mouths move, but we can't actually frown when we /frown or smile when we /smile. If it's this easy to change the face textures, it seems like it would be just as easy to show displeasure for real.

The only obstacle might be that they'd have to design different textures for each gender and race, which would take a bit of time (time probably best spent on the actual patches and expansions). Still, a little more emotion would be fun to have. If Blizzard ever gets around to doing a graphics overhaul (much like Dark Age of Camelot has done with one of their expansions), hopefully something like this will be on the list.

Filed under: Bugs, Virtual selves, Odds and ends, Blizzard

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