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Posts with tag GM

Drama Mamas: When friends don't behave like friends

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

It hurts when your good friend doesn't have your back.
I have an issue that I hope you can help me with.

I've been playing wow for 6 and half years now and after my first guild folded I went to play on the hordes side of the fence for a little bit. After deciding to return to alliance I offered my support to a friend from the previous guild in her quest of making one of her own.

It's been about a year since I joined the guild and was appointed assistant gm and being put in charge of raiding I even took care of the guild whilst my gm and her partner was moving states I farmed for mats and put gold in the guild bank and also gained a handful of recruits.

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Filed under: Analysis / Opinion, Drama Mamas

Guild leadership and guild leveling

First off, this isn't one of those posts where I'm a detached observer with no first person experience with the problems of guild leadership. I'm an officer in a raiding 25 man guild, and recently I was the victim of a shakeup. Our Anne Stickney wrote about it for the site, so I won't dredge up the same material. Instead, what I will do is talk about what someone else experienced tonight, and what it has me thinking about: namely, that perhaps it's time that alternatives to the classic GM/officers style of guild leadership were made part of the game's set up. Sure, you can run your guild like a council, or even an anarcho-syndicalist commune if you would like, but said commune would still be a monarchy by the way Blizzard has designed the guild formation process.

The reason I bring this up is because of a tweet from Emberdione, who comments here frequently as well as writes on her own blog. It was a very familiar story - her GM had decided he was tired of WoW, and so instead of handing the guild over like a sane person he kicked everyone out. Since it was so familiar to my own recent story, it got me thinking. Why do we still have this one person at the top pyramid structure as the only option for guilds?

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Filed under: Guilds, Mists of Pandaria

Ever wonder what a game master does?

Well, Blizzard would like to tell you. And they've done so via the medium of clever video. Whatever your troubles in game are, the game masters are the ones who deal with them. The video explains the options you have to get the help you need, both in game and out of game. Whether it's phone support, web live chat, or in-game tickets, this video not only explains your options but gives a walk through of the typical tasks a Game Master undertakes in a day. There's even details on the various automated processes players can take advantage of to resolve issues faster than waiting for a GM.

So if you're curious, go take a gander at what, exactly, GM's do for you.

Mists of Pandaria is here! The level cap has been raised to 90, many players have returned to Azeroth, and pet battles are taking the world by storm. Keep an eye out for all of the latest news, and check out our comprehensive guide to Mists of Pandaria for everything you'll ever need to know.

Filed under: Analysis / Opinion, Blizzard, Account Security, Mists of Pandaria

Drama Mamas: The prodigal GM returns

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

Actions. Consequences. Drama.
Hello Drama Mamas,

When I joined over two years ago, our 25-man raiding guild used a 2-headed GM system. Of course, only one had the guild controls, but they would pass things back and forth at times and had equal say in policy. Over a year ago, one of them, the creator of the guild left the game due to some heavy real life issues. Guild control was passed to the other, and another co-GM was assigned. We were told often that the old GM would be returning soon, but none of us ever heard from him.

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Filed under: Analysis / Opinion, Guilds, Drama Mamas

Former GM sues over baby murloc voice and song

A bit of an odd story has been floating around the WoW community today, revolving around former GM Amanda Lewis and her claims against Blizzard for alleged copyright infringement and voice misappropriation. Lewis claims that Blizzard, without permission, used her voice and songs in creating the baby murlocs, the adorable squeaky versions of the terrifying fish-man abominations. The complaint seeks damages for the misuse of her works.

While we don't have much more information other than the bit that's been reported, one of the key factors could be the clauses in her contract governing what happens to things employees create while on the job. Many companies have such invention policies in place to capitalize on employees' ideas and give them a place to go with said ideas to potentially make them real.

The interesting part of the complaint -- and for me, the most heartwarming, because you could tell a lawyer wrote it -- is that Lewis is claiming the baby murloc has become the de facto mascot of World of Warcraft. What do you guys think? When I think Warcraft, I think orcs, humans, war, yadda yadda -- not baby murlocs. If you're interested in a bit more of an in-depth analysis, look forward to my Lawbringer column next week.

Here's hoping for a quick settlement or summary judgmgrlrglrglrlglgglrrrllll.

Filed under: News items

Breakfast Topic: Is a guild leader's age just a number?

Older player with knitting
This Breakfast Topic has been brought to you by Seed, the AOL guest writer program that brings your words to WoW Insider's pages.

The issue of age in WoW has been debated in this column before. Some guilds have age requirements. Some do not. We have discussed whether it matters that the progression raid you find yourself in is led by a 15-year-old or a 25-year-old. For some, it does. Maturity and language are the usual reasons given for age restrictions. For others, if the person does his job, who cares if he is 13 or 33? A 33-year-old can be more immature than a 13-year-old. As this topic has been debated before, that's not what I'm going to explore. What I'm curious about is, does the age of your guild leader matter?

Leading a guild is, I believe, first and foremost, a labor of love. Essentially, you get very few thanks and an awful lot of "waaaaah." It's not unlike being the leader of a small country. No one thanks you for spending four hours putting together a schedule for the month, but they are quick to complain when the right complement of people doesn't log on, so a raid has to be postponed. You find yourself dealing with inappropriate behavior from all levels. You have to call people on the carpet for something they are or are not doing. They pitch a fit and leave in the most drama-provoking manner they can. You look at what you, personally, would like to do and schedule one event to, say, get that last Burning Crusade raid done for the meta -- only no one shows up. There are all sorts of people online, but they are off doing their own thing. Three days later, someone says, "Hey, how come we never run X?" ... which just happens to be the raid you wanted to run. Bang your head on the desk much?

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Filed under: Breakfast Topics, Guest Posts

New Blizzard support site lets you track, edit, and update your GM tickets

Submitting a GM ticket has always been sort of an arcane process -- you're not really sure where your ticket goes, or to who, or what steps have been taken to resolve your particular issue. It's a pain! Thankfully, it's always been a long-term goal of the support department to demystify and improve the support process for players, and Blizzard has unveiled a big new step in that direction: a new support website.

What's so great about it? Well, it collects all lines of communication for support in one place and attempts to provide automated help for your request where applicable, while you wait for a representative. The biggest improvement, though, is that the site lets you track the progress of your support requests. This includes tech support emails, billing inquiries, and yes, GM tickets. You can edit your ticket while it's in the queue, track it, and even update your ticket and place it back in queue after it's been closed if you feel it wasn't addressed properly.

The full text of Blizzard's announcement is after the cut.

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Filed under: Blizzard

Public Service Announcement: Don't file false GM reports

This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it.

Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure.

Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.

Filed under: Blizzard, News items

Drama Mamas: The combustible combination of minors and romance

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

This week, we tackle a topic that I find rather scary, as a mother of a budding drama queen and gaming geek.


This may be way beyond the kind of thing you can help with but my guild has recently suffered a few bits of drama that have revealed a worrying situation and I'm having a hard time working out what to do next.

About a month ago a young girl (mid teens) joined the guild, we don't have a specific age range although as a casual end game guild we expect a certain level of maturity. She didn't interact much with the guild although one guy who helped her out a bit she really latched onto. She wouldn't run heroics unless he was there and they often moved into different vent channels to be alone. After a couple of weeks we had to kick her from the guild as she simply couldn't take criticism. It also turned out that she had recently been pulled out of school due to depression although some of the higher level officers in the guild were speculating on if that was genuine or was an excuse.

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Filed under: Analysis / Opinion, Drama Mamas

Breakfast Topic: Have you tried your hand at running a guild?

This Breakfast Topic has been brought to you by Seed, the Aol guest writer program that brings your words to WoW Insider's pages.

It happens to all of us at one point or another. You're riding into Stormwind, perhaps admiring the dragon head that someone has strung up on the gates, and you're headed to the auction house when your eyes light upon the Visitor's Center. Inside, a bright-eyed young hero, very much like yourself, is speaking to Aldwin Laughlin, the Guild Master. Suddenly, you think, "That could be me. I could be in there, buying a guild charter and designing a tabard. I could found my own guild."

You dismount, take the first two steps at a bound -- but suddenly, you stop in your tracks. All at once, you stagger under the weight of responsibility. The trouble with starting a guild, you realize, is that once you do it, you actually have to run a guild.

Of course for some, this isn't a drawback -- it's a perk! There are plenty of aspiring guild masters out there who have a vision, execute it, and become great leaders. Then there are those of us who consider starting a guild but balk at the particulars; others who create small, friends-only or alt guilds just to have a fun guild name or a guild bank; and many more who are happy to leave the burden of leadership to someone else.

Have you thought about starting your own guild? If you went through with it, how did it turn out? Is the guild still around today? If you thought better of it, what stopped you? Or are you still making up your mind?

Have you ever served as a guild leader or officer?
Yes, I've been a GM.5501 (40.0%)
Yes, I've been a guild officer.5284 (38.4%)
No, but I'd like to get more involved some time. 1055 (7.7%)
No way! I'd rather just play and have fun.1927 (14.0%)

Filed under: Breakfast Topics, Guest Posts

Breakfast Topic: The GM's wife

This Breakfast Topic has been brought to you by Seed, the Aol guest writer program that brings your words to WoW Insider's pages.

My husband is our guild master. He's also our guild recruiter, website maintenance man, raid leader and master looter, as well as one of the top DPSers on fights he doesn't have to choreograph. He's the reason I play the game, as well as part of the glue that holds our guild together. As such, he's a big inspiration to me. Not only is he in a demanding leadership position, but he knows the classes and helps people improve their characters and rotations. Between us, we have many classes at 80 and he plays them all well.

Me ... not so much. I raid endgame on a couple characters, but I wouldn't be the player I am without his help. Now, I've heard many of the stereotypes out there, from the dreaded wife aggro, to the girlfriends/wives who play and people wish they would go back to the kitchen, ad nauseum. I will be the first to tell you my downfalls. Heck, my idea of successful PvP is Nova, Blink, Invis and fly away! But I try my darndest to not be that GM's Wife. If I look bad, he looks bad, and that reflects poorly on the guild.

I'm sure we all have horror stories of wives not pulling their own weight, but I like to think I'm here on my own merit. I am a DPSer, a healer, the guild chef, the potion brewer, a pet and mount collector, a girl and the GM's wife, and I'm proud of it. Are you a gaming wife, or a GM's wife -- and if so, how do you assert yourself among the good ol' boys? On the flip side, where have you seen significant others not making the cut?

Filed under: Breakfast Topics, Guest Posts

The Lawbringer: Internet harassment and you

Pop law abounds in The Lawbringer, your weekly dose of WoW, the law, video games and the MMO genre. Running parallel to the games we love and enjoy is a world full of rules, regulations, pitfalls and traps. How about you hang out with us as we discuss some of the more esoteric aspects of the games we love to play?

The video game industry is affected by the legal world far more often and much more deeply than you can imagine. (Unless you are a lawyer, in which case you know the trials and tribulations of conforming to all sorts of regulations and laws around the world, just to release a video game.) Just look at how much Blizzard had to change Wrath of the Lich King for a Chinese release! The Lawbringer aims to give you a look into the pop topics that relate to the games we love and play every day, with some practical advice to help you avoid some of the more nefarious and potentially surprising issues that crop up alongside virtual worlds.

This week, The Lawbringer gives you some basic tips on dealing with internet harassment, in game and out. The sad fact is that there are people out there looking to ruin your day, and not just by corpse camping or spamming trade chat. Hopefully, with a little knowledge on your side collected from people who have already had to walk this rough path, you can successfully fight back.

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Filed under: Analysis / Opinion, The Lawbringer

Breakfast topic: Your biggest regret?

There are some things in World of Warcraft I wish I could have done differently. Sometimes I wonder what it would have been like had I rolled a different class other than a priest. There are bosses that I wish I had killed before they became irrelevant. Alas, it all boils down to time that I wish I had. As both a GM and a player, it is difficult to foresee the results of your actions and you never know what the correct choice is. Even when killing bosses and healing my raider group, I've made crucially wrong decisions. And it sucks when I realize a global cooldown spent on a Pain Suppression instead of Power Word: Shield would've saved a wipe.

Have you ever experienced a moment or made a decision that you've regretted since?

Filed under: Analysis / Opinion, Breakfast Topics

How to tell if a GM is whispering you

A guildie got the above whisper Tuesday night. (I have blocked out the website so as not to promote this phishing attempt.) We have reports of this happening to a lot of people in-game right now as yet another attempt to get you to go to a site, so they can steal your login info and defile your characters.

Let's dissect the above whisper:
  • It's one whisper made to look like two. This will work if your chat settings match the scammer's chat settings, but if you've fiddled with your font or chat window, then the formatting will be off and the scam will be more obvious.
  • The whisper is from a garbage name. All "players" I've seen with random characters have been scammers or gold selling barkers. So anything after such a name should be considered highly suspect.
  • It says [Game Master]GM. The scammers aren't even trying here. Blizzard GMs have names and have <GM> before their names.
  • It sends you to a non-Blizzard site. Don't go to any website you get in tells or in-game mail as a general rule. If you have received a ban of any kind, you will receive an email to the account you have on file with your subscription info.

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Filed under: Analysis / Opinion, Account Security

Drama Mamas: My GM is a succubus

Dodge the drama and become that player everyone wants in their group with the Drama Mamas. Lisa Poisso and Robin Torres are real-life mamas and experienced WoW players -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of checkout lane next to the candy, neither do we want you to become known as That Guy on your server. We're taking your questions at DramaMamas (at) WoW (dot) com.

We know, we know: A hot, fresh Succubus managing your every need - in game, in Vent, on the forums ... How's this a problem, again? Unfortunately, we suspect the reader who submitted the headline question this week was thinking of the more traditional type of succubus: the life force-sucking vampires who impose a real-life Curse of Exhaustion on their hapless victims. Yeah, this guy from this week's headline sub-mission (har, har) has got it that bad. The Drama Mamas exorcise his demon, plus explore what to do when you catch a young guildmate indulging in some not-so-pretty behavior, after the break.

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Filed under: Analysis / Opinion, Tips, WoW Social Conventions, Virtual selves, Features, Drama Mamas

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