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Posts with tag Mobile-Authenticator

Mobile authenticator app update for iOS is coming soon

If you use the mobile authenticator app on your iPhone or other Apple device, an update is going to be rolled out soon. This update will give the app full compatibility with iOS 7 and have an appropriate resolution for the iPhone 5 and 5s. The snag here is that when you update, the app may lose track of the fact that it's your authenticator -- and that can lock you out of Blizzard games.

To make sure you don't get locked out, before you upgrade you'll want to write down your restore code: from the app menu, click setup and then continue. You'll have a serial number and a restore code here which you can write down or take a screenshot of for reference. Then, if your new app isn't working, open the menu, click restore, then "I want to perform a restoration," then enter your serial number and restore code. If you haven't already, you can also set up SMS protect, which allows you to remove a broken authenticator -- or broken authenticator app, in this case -- from your account via a text message to your phone, so you can detach the old authenticator and connect a new one.

Anyone who has their iPhone set to automatically update apps should be especially wary, as this means your authenticator app will update as soon as the update appears on iTunes. Make sure you're ready for the update so you don't get locked out!

Filed under: Account Security

Newest iPhone iOS update may affect authentication

bank picture
If you use a mobile authenticator on your iPhone to log into Battle.net products, beware the upcoming iOS update. It just might reset your authenticator and cause you some irritating headaches the next time you try to log into WoW. Over on the official forums, Support Forum Agent Harlsoco outlines a few ways you can prevent an authentication mess following the update. The full blue post is after the break.

Read more →

Filed under: News items, Account Security

North American players may now update their security questions

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As an update to the security breach last week, players on North American realms will now be prompted to change their security question and answer when logging in to their Battle.net accounts. The security breach included no financial information; however, answers to personal security questions were compromised, as well as some information related to Mobile Authenticators.

In addition to the security question update, players may now also update their Mobile Authenticators as well. Please note, this is only in regards to North American accounts; players in Europe need to do neither of these things. And remember, if you are a North American player and have not changed the password on your account, doing so is an excellent idea.


Nethaera
As a precaution following our recent security update, players on North American servers please take a moment to visit Battle.net account management, where you will be prompted to change your security question as well as update your Mobile Authenticator. There you'll also find helpful tips and an FAQ, as well as instructions on how to add additional layers of security to your account, including the Battle.net Authenticator or the Mobile Authenticator for those that aren't already using one.

Filed under: News items, Account Security

Battle.net Mobile Authenticator now available for Windows 7 Phones

Android and iOS device users have had the luxury of using the Battle.net Mobile Authenticator, a software version of Blizzard's downright necessary keyfob authenticator, on their phones or tablets for a while now. As of today, Windows 7 Phone users can also take advantage of the Mobile Authenticator by downloading it from the Windows Phone Marketplace.

At this point, there's pretty much no reason not to have an authenticator -- they're 6 bucks and free to ship for a physical device and no cost at all for a software version available for every major mobile platform. Just get it!

Battle.net Mobile Authenticator for Windows® Phone 7 Devices
The Battle.net Mobile Authenticator, an application for mobile phones that provides an extra layer of account security, is now available as a free download for Windows® Phone 7 devices on the Windows Phone Marketplace. The Battle.net Mobile Authenticator provides a one-time password that you use in addition to your regular account name and password when you log in to a Battle.net account to play World of Warcraft or StarCraft II.
Versions for other mobile devices are also available for download here, or you can purchase a physical Battle.net Authenticator from the online Blizzard Store. Visit the Battle.net Mobile Authenticator FAQ for more information, or head to the setup page to get started after you've downloaded the application.
For additional account security advice, check out our Account Security page.


iPhone Mobile Authenticator temporarily removed from iTunes store

Those players using the iPhone Mobile Authenticator in conjunction with their Warcraft accounts may want to note the latest news from Community Manager Lylirra on the official Blizzard forums. Due to an issue with the latest version of the authenticator, the app has been removed from the iTunes store, to be replaced with a new version at a later date.

Don't panic if you happen to have the authenticator tied to your account -- all current authenticators will continue working as usual, but players looking to download or update the app for their iPhone or iTouch devices will have to wait until the new version is released. Also note that whatever this issue may be, it is not a security issue; your account is perfectly safe.

Follow after the break for the full announcement.

Read more →

Filed under: News items, Account Security

First Core Hound Pup adoption campaign winners announced

Blizzard's Core Hound Pup Adoption Campaign is giving players the chance to win an iPad as well as boost their own account security. In an effort to get more authenticators attached to accounts, Blizzard ponied up some iPads to get the job done. Each month, a screenshot entry is chosen to win one of 12 iPads. Just take a screenshot of you and your security pup companion doing something crazy, out of the ordinary, or just plain awesome, hit up the contest rules page, and you've got a shot at winning. The first four winners have just been announced and their screenshots released.

Read more →

Filed under: Contests, Account Security, Cataclysm

Reminder: Save your mobile authenticator serial number before you upgrade your iPhone

If you're using a mobile authenticator on any kind of phone or mobile device, it's important to remember that it's fairly easy to ensure that you can use it again quickly after the phone gets any sort of update or patch.

All you need to do is write down the serial number of the authenticator application you have on your phone. This way, if you need to deauthorize for any reason (or an update causes any issues) you can do so quickly and easily at battle.net without having to wait for a phone service call or what have you.

This is particularly important for those folks getting the latest iPhone OS, iOS 4. If the upgrade goes haywire for any reason, you'll likely lose all your data off the phone; including the authenticator serial number. This means if you're going to upgrade your iPhone, iPod Touch, or iPad to iOS 4, you must write down your authenticator serial number to be safe.

Filed under: News items, Account Security

Updates to the iPhone mobile authenticator

Normally we don't get too excited over updates to the Battle.net Mobile Authenticator, but reader El Oreo brought the most recent update to our attention. Version 1.1.0 of the iPhone version of the mobile authenticator contains the following updates:
  • A new "Copy" feature lets you copy the currently displayed authentication code into your device's clipboard. You can then paste it into other text entry fields, such as when accessing Battle.net Account Management on Safari.
  • Miscellaneous UI improvements.
Obviously that second note isn't all that exciting, but I think the first one is worth mentioning. This is a feature users of the mobile authenticator have wanted for awhile, not just for Safari but also for Blizzard's other upcoming app. To be more specific, the Auction House app that Blizzard has recently announced (which I hope and pray is as good as Fallen Earth's mobile app). You'll need to log in to use it, so you'll most certainly need to use the authenticator that's on the exact same phone. Since the iPhone doesn't let you use two applications at the same time, this copy feature is going to be a welcome addition. Sure, you could just remember what the generated code is, but this is 2010. Who remembers things anymore? I have computers for that.

Filed under: News items

Mobile Authenticator available for Android

Blizzard appears to be trying to make it easier for everyone to have an Authenticator and to that end, there is now a Mobile Authenticator for Android. The Android version works just like the iPhone/iTouch app and is available at the Android App store (you can view it via a third party site). Once you get it on your phone, you then link it to your account at the official World of Warcraft Account Management page. We have reports of the app working for people.

Though we were unable to find this app from Blizzard directly, we believe it to be legitimate. However, we have contacted Blizzard for confirmation. We'll let you know what they have to say when we hear back from them. Update: Here is the link to the official Blizzard support page for the Android app. Looks like it's legit. Update 2: Here is the official announcement.

If you don't have an Authenticator yet, we can't recommend it enough. The added protection an authenticator provides to your account is much greater than the slight inconvenience of needing access to your phone whenever you login. This is particularly the case if you game at internet cafes.

Filed under: News items, Account Security

Mobile Authenticator back in the App Store


After getting yanked off of Apple's App Store a little while back, Blizzard's Mobile Authenticator app is now back in business, and ready for a free download. Version 1.0.2 is out now [iTunes link] and the description says it contains UI improvements with a streamlined and enhanced interface.

Unfortunately, the issue that originally got the app pulled off the store hasn't actually been fixed: the official blurb is now saying that you should definitely remove the authenticator from your account before you upgrade, and then re-apply it again to your account after you've upgraded (and presumably gotten a new key installed). If you install this new version of the app and then try to access your account, it won't work (and you'll have to call Blizzard support at 1-949-955-1382 to help them remove the old authenticator).

Small hassle to go through, however, to have an account protected against hacking. If you have an iPhone or an iPod touch and haven't picked up this application yet, now's the time to do so for sure.

[Thanks to everyone who sent this in, especially Eric!]

Filed under: Blizzard, Account Security

Issues with Mobile Authenticator get it pulled from the App Store


Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticator connected to your account), there was no way to actually get a code to login to your account. In short, if you apply the mobile authenticator update, you won't be able to log in to your account until you take the authenticator off completely (I'd assume you can then reinstall and reuse the authenticator, though people will probably be a little more trigger-shy about that one). There are instructions for how to do all of this over on the forums.

Of course it's a major issue, and in response, Blizzard has acknowledged the problem and apparently pulled the Authenticator from the App Store. So if (like me) you haven't updated yet, you won't need to worry about it, and hopefully the next version will fix the issue. But yes, if you have updated, you'll need to go through the steps above to remove the app from your iPhone and account, or just call Blizzard customer service at 1-949-955-1382 and they should be able to help you with the issue.

Update: So far we've only heard about problems with the iPhone version, and of course the issue is when you go from the old to the new version. If you use another phone, or have only used the new version, you shouldn't have any issues.

Filed under: Odds and ends, Blizzard, Hardware, Account Security

Requiring authenticators for guild bank access


m0rtis has an interesting question over on WoW LJ: should guilds require authenticators on the accounts of everyone in the guild with bank access? Authenticators are relatively cheap, if not free (and still in stock most of the time nowadays), so if you're running a guild and in a position where your bank is important enough to protect, should you be able to require authenticators to keep guildies from getting hacked?

There are a few caveats here that m0rtis doesn't mention, but we will: first of all, there's no way to guarantee whether someone is using an authenticator or not, so while you can make guildies promise, there's no real way to check up on them. Second, not all guild banks get emptied out due to hackers -- many guild banks get ninja'd by someone within the guild, and there's no authenticator that can protect against that. So having authenticators on bank members (or at least having them promise they've got them) isn't 100% protection. But it is something.

Read more →

Filed under: Items, Tips, Guilds, Economy, Account Security

Authenticators back in stock at the Blizzard store


Good news for those of you who haven't yet been able to grab an authenticator -- the units are back in stock at the Blizzard store (for both the US and Canada, Australia, New Zealand, and Latin America, with the EU version available over on their store). The price remains a cheap $6.00, and this latest version features art from Starcraft II.

Which, now that I think about it, pretty much confirms that it will work not only with World of Warcraft, but all Blizzard games going forward. Obviously, with Starcraft II not even in beta yet, hackers and scammers aren't exactly targeting it, but Blizzard is thinking ahead, so if you don't have the tech yet, now's your chance to pick it up (at least until they run out of stock again).

And don't forget -- if you don't have an authenticator yet, but do have a compatible mobile phone, you can always pick up the Mobile Authenticator. Especially if you have an iPhone or an iPod touch, free is the way to go.

Filed under: Odds and ends, Blizzard, Hardware, Account Security

Battle.net authenticator now available for other platforms


The Battle.net mobile authenticator is now available for a wide variety of mobile platforms in several different countries through the Battle.net mobile store. Originally available only for the iPhone through the App Store, the mobile authenticator can now be used on virtually any phone that can run third-party applications.

There's only one catch - unlike the original mobile authenticator found in the App Store, these new versions aren't free. The prices vary depending on your country due to PayPal conversion rates, but they amount to roughly $1 (it's €0.50 in parts of Europe).

Despite the need to purchase it, we at WoW.com can't recommend it highly enough. Account security is an important thing, particularly with the rampant account hacking and phishing going on these days. Now that it's available to use in a wide variety of platforms, there's little reason not use the Battle.net mobile authenticator. A dollar is a very small price to pay for that additional layer of security.

Editor's Note: Apparently now the download is showing as "Coming soon" for US/EU carriers. It was showing as up before, but now is not. We blame the Gnomes. Or Ghostcrawler.

Thanks to Medros from All Things Azeroth for the tip!

Filed under: Odds and ends, Account Security

Save your Authenticator serial number before upgrading your iPhone

Many people, myself included, are excited about the iPhone OS 3.0 update, which is released tomorrow for all iPhone and iPod Touch owners, though Touch users have to pay for it. If you use the Blizzard Mobile Authenticator app, though (and there's little reason not to; it is free, and extra security never hurts), you should take one precaution first.

Every so often, even the best-planned upgrades go awry. In case your iPhone 3.0 upgrade breaks and you have to restore the iPhone, you should make sure to write down the serial number of your Mobile Authenticator ahead of time (or take a screenshot of it and transfer it to your computer).

The serial number is found on the Setup screen of the Authenticator, and Blizzard will need this number from you if you need to detach the Authenticator from your account (because your iPhone needed to be restored the Authenticator got a new serial number).

For the majority of users, the upgrade process will probably go seamlessly and you won't need this. However, if you do, you'll be happy you have it.

[thanks, Tobbi]

Filed under: Account Security

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