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Posts with tag Syndri

Blizzard policy changes in reaction to account security concerns

WoW.com has learned through sources close to the situation that after our series of posts describing some questionable internal policies at Blizzard concerning account administration and security, as well as the likely introduction of mandatory authenticators, a few of these policies have been changed this evening.

First, the abilities of billing representatives to directly roll back characters to previous states has been more or less removed, preventing the onioning exploit we spoke about earlier. Account administrators still have the ability, of course, but it should prevent people from being able to game the system over the phone. We do not know if this ability will be returned when billing representatives obtain the proper training and tools.

Second, the care package deal has been sweetened. We're not exactly sure how, only that it's been improved from what it was this morning. World of Raids was tracking the response to these stories on the Customer Service Forums and found a post by CSF blue Syndri detailing some specifics of the care page as it stood earlier today. We cannot be sure Syndri's post applies to the package now or not (given its changes), however it's probably safe to assume that it does. We have also learned that managers are being directed to ensure everyone is presented this care package as an optional alternative to full restoration, something we understand was not consistently happening before.

Syndri's enumerations after the break.

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Filed under: Blizzard, News items, Account Security

Blizzard tells Oceanic realms they're fixing it


Here's the situation: Many people are experiencing problems with Oceanic realms being offline, having heavy lag, or just general stability issues. These issues have principally appeared after patch 2.4 hit, and are a major pain for those playing over there. Players cannot loot items in a timely manner, they lag out during raids, and playing the new content (or any instance) is sometimes impossible.

Players have, for the most part, provided excellent documentation to Blizzard concerning the stability. They have done so in a massive thread over on the Customer Service Forums, and it is actively being monitored and commented on by Syndri, a Blizzard representative. The thread was started on March 31st, with the issues appearing a couple weeks before that, and is still active today.

The analysis: There is a lot of Blizzard hate going around about this issue. We've received numerous emails on the subject, and taking a look around the internet and the official forums show the same feelings. This is, in my opinion, unfounded.

Blizzard has came out and said that they know the issue is happening, that they're looking into it, isolating it, and attempting to fix it. They're well aware that people are having issues playing the game – and they want to fix that. It's in their best interest as a business, and as good people (the folks working there are good people, remember). However the acknowledgement by Blizzard doesn't seem to stop a horde of people from saying they're being ignored: they're not. Syndri even makes an appeal to the masses: "By all means, vent your concerns and experiences herein; that's what this thread is here for. But don't-and I do ask this sincerely-ignore the attention that this matter has truly received."

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Filed under: Analysis / Opinion, Realm Status, Blizzard, News items

Investigation into missing spell haste gem cuts is "underway," says blue poster Syndri

So when patch 2.4 came out, you might remember a certain line in the patch notes: "Added several new tradeskill items to the new Sunwell Daily faction vendor: Three jewelcrafting recipes to cut gems with spell haste from Dawnstones, Talasite, and Noble Topaz."

Here's the problem: Those recipes actually don't currently exist anywhere in game, or at least haven't found their way to any Jewelcrafters. You can find Quick Dawnstone, Reckless Noble Topaz, and Forceful Talasite on all the WoW item database sites, but the recipes themselves seem to have gone missing, and aren't on Eldara Dawnrunner, nor do they so much as appear to drop from any mob.

Don't worry though, Jewelcrafters, all hope is not lost.

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Filed under: Patches, Items, Analysis / Opinion, Bugs, News items, Jewelcrafting

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